http://cointerra.com/information-update-cointerra-com-security-breach/DATELINE 2/3/2014
We are currently investigating a malicious attack on our website and email servers this weekend that has resulted in a security breach. We took our website down as soon as the intrusion was detected on Sunday afternoon and brought the site back up on Sunday evening.
The website has been restored to a secure backup made shortly before the breach occurred and all orders placed before January 31st 2014 are intact. Customers are again able to place orders both via BitPay and wire transfer as normal.
We immediately contacted the appropriate authorities and an investigation is already underway.
A small number of customers who paid for their order with Bitcoin between January 31st and February 2nd may have been affected and we are in the process of reaching out to those customers directly.
We will continue to investigate the full scope of the security breach. Although we do not yet have specific information regarding customer logins on the CoinTerra.com website being compromised, we can confirm that all passwords are encrypted (salted and hashed). However, as a precautionary measure we recommend that customers immediately change their account passwords.
Note that this will not affect the current shipping schedule of our units to customers this week.
Please contact
itdesk@cointerra.com if you placed an order between January 31st and February 2nd or have received any suspicious emails regarding your order, such as:
Asking you to switch your order made with wire transfer to Bitcoin
Offering to move up your order to an earlier batch in exchange for quick payment via Bitcoin
Offering free shipping in exchange for quick payment via Bitcoin
Offering to sell “cancelled orders” from an earlier batch in exchange for quick payment via Bitcoin
Offering a percentage discount for quick payment via Bitcoin
We would like to make it very clear that CoinTerra has a strict policy of never offering new customers the option to buy into an earlier batch ahead of existing customers, or of offering discounts or free shipping in return for quick payment.
For all other customer support issues please contact
support@cointerra.com as usual. Please understand that the allocation of resources to the security investigation may result in a delay in response times for customer support tickets. We will make every effort to resume our normal level of service and update the website with further information as soon as possible.
We thank you for your patience and understanding at this time.
Team CoinTerra
