Won 2000+ LTC on Fortunejack , RESOLVED

[justpoor88]

*This issue is now resolved.*


Note: this thread was moved from Reputation section by Mod.

Updated with screenshots https://m.imgur.com/a/znx6Xav
https://m.imgur.com/HDkRfrs



Hoping this is the right place for this. Let’s start with the good news,

I WON 1500 (updated 6-16-18) more than 2000 LTC on Fortunejack playing dice!!!!! Yes!!!

Now, only problem is I can’t withdraw any meaningful amounts and it seems the amounts I’m “allow” to withdraw
is decreasing by the day from 500 LTC 240 LTC to 100 to 60 to 40 and now all withdraw is pending while the response time from support is increasing, used to be within minutes now I have to wait hours or the next day.

My initial deposits total 1000 to which I almost lost it ALL but ended up on top.
In 2-3 4 days  I was able to withdraw 720 760 LTC out of a balance of 2500 3000+ LTC..

Some excuses that was given was,

-24 hour legit checking standard protocol (understandable)
-technical issues
-withdraw not processed
-wager amounts not 2x deposit (my wager is 20x or more of deposit)
-technical issues
-“you can’t withdraw full amount” (where is this on the tos ?)
-MORE technical issues
-withdrawals were “stacked”
-waiting on manager!



Where’s my money


By the way, MUCH respect to bitdice.me and Alex for promptly allowing me to withdraw 88.5 BITCOINS! Of which 29.5 BTC was PROFITS. Now that’s a site I can trust. Fortunatejack, PLEASE make this right.

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[Hhampuz]

You keep making the same post over and over (within 24 hours, btw). And you keep highlighting bitdice and this alex guy for whatever reason.

Post some proof if you want anyone to take this seriously.

[SyGambler]

a newbie who is claiming that he won over 200K$ , mentioning and thanking other site without even posting a proof from his account !!
not saying that fortunejack is the best place to play , but without a proof there is nothing to discuss here

[justpoor88]

a newbie who is claiming that he won over 200K$ , mentioning and thanking other site without even posting a proof from his account !!
not saying that fortunejack is the best place to play , but without a proof there is nothing to discuss here

This post was originally in the Reputation section but I guess a Mod moved it here. I was going to give them some more time. Now that we’re here, I have posted a link to the screenshots. Please see above.

Or here

https://m.imgur.com/a/znx6Xav

[Hhampuz]

a newbie who is claiming that he won over 200K$ , mentioning and thanking other site without even posting a proof from his account !!
not saying that fortunejack is the best place to play , but without a proof there is nothing to discuss here

This post was originally in the Reputation section but I guess a Mod moved it here. I was going to give them some more time. Now that we’re here, I have posted a link to the screenshots. Please see above.

Or here

https://m.imgur.com/a/znx6Xav

So I see that they said something about Monday, right? Today is Sunday so let us know what happens tomorrow.

[DarkStar_]

lmao, they state "The amount of withdraws has caused the delay", yet they want him to make more withdraws.

:thinking:

[Hhampuz]

lmao, they state "The amount of withdraws has caused the delay", yet they want him to make more withdraws.

:thinking:

I'm pretty sure they meant the amount of a single withdraw being too big (doesn't change much but that's what it looks like).

[SyGambler]

a newbie who is claiming that he won over 200K$ , mentioning and thanking other site without even posting a proof from his account !!
not saying that fortunejack is the best place to play , but without a proof there is nothing to discuss here

This post was originally in the Reputation section but I guess a Mod moved it here. I was going to give them some more time. Now that we’re here, I have posted a link to the screenshots. Please see above.

Or here

https://m.imgur.com/a/znx6Xav

oh ok but since it's in the scam accusation you need to provide more info , like a screenshot of the total balance in fortunejack and the complete conversation with support
FortuneJack has delayed a lot of big withdrawals in the past , but never saw something similar to your case where users had to withdraw small amounts of their large wins

btw did they ask for your ID ? also did they say that they complete checking your betting history ??
my best advice for this moment is to never wager a single cent right now , they may be delaying your withdrawal hoping that you will wager more

[justpoor88]

lmao, they state "The amount of withdraws has caused the delay", yet they want him to make more withdraws.

:thinking:

I'm pretty sure they meant the amount of a single withdraw being too big (doesn't change much but that's what it looks like).

There were 2-3 other support personnel who told me many similar things and had told me to withdraw lower amounts , did it , but still won’t go through. I’m unable to produce those screenshots because it is no longer on their chat records.

I don’t mind waiting and will do KYC if needed but it is their pattern of behavior that really concern me
e.g., decreasing withdrawal amounts, same excuses, no explanation or acceptable answers

[Hhampuz]

lmao, they state "The amount of withdraws has caused the delay", yet they want him to make more withdraws.

:thinking:

I'm pretty sure they meant the amount of a single withdraw being too big (doesn't change much but that's what it looks like).

There were 2-3 other support personnel who told me many similar things and had told me to withdraw lower amounts , did it , but still won’t go through. I’m unable to produce those screenshots because it is no longer on their chat records.

I don’t mind waiting and will do KYC if needed but it is their pattern of behavior that really concern me
e.g., decreasing withdrawal amounts, same excuses, no explanation or acceptable answers

Well what do you expect if you reach out to them and they tell you "Monday" and then you keep contacting them before Monday? You have to realize that people in live support rarely has any powers and mostly use the same script to answer any and all questions.

[justpoor88]

lmao, they state "The amount of withdraws has caused the delay", yet they want him to make more withdraws.

:thinking:

I'm pretty sure they meant the amount of a single withdraw being too big (doesn't change much but that's what it looks like).

There were 2-3 other support personnel who told me many similar things and had told me to withdraw lower amounts , did it , but still won’t go through. I’m unable to produce those screenshots because it is no longer on their chat records.

I don’t mind waiting and will do KYC if needed but it is their pattern of behavior that really concern me
e.g., decreasing withdrawal amounts, same excuses, no explanation or acceptable answers

Well what do you expect if you reach out to them and they tell you "Monday" and then you keep contacting them before Monday? You have to realize that people in live support rarely has any powers and mostly use the same script to answer any and all questions.

I expect an answer when support tells me technical team will email me with that answer. When the answer is wrong , “withdraw smaller amounts”, what choice do I have besides asking support again ?

Also i haven’t contacted them since they told me to wait until Monday. I’m being very reasonable here. Didn’t even open a scam accusation until mod moved it here.

[Hhampuz]

lmao, they state "The amount of withdraws has caused the delay", yet they want him to make more withdraws.

:thinking:

I'm pretty sure they meant the amount of a single withdraw being too big (doesn't change much but that's what it looks like).

There were 2-3 other support personnel who told me many similar things and had told me to withdraw lower amounts , did it , but still won’t go through. I’m unable to produce those screenshots because it is no longer on their chat records.

I don’t mind waiting and will do KYC if needed but it is their pattern of behavior that really concern me
e.g., decreasing withdrawal amounts, same excuses, no explanation or acceptable answers

Well what do you expect if you reach out to them and they tell you "Monday" and then you keep contacting them before Monday? You have to realize that people in live support rarely has any powers and mostly use the same script to answer any and all questions.

I expect an answer when support tells me technical team will email me with that answer. When the answer is wrong , “withdraw smaller amounts”, what choice do I have besides asking support again ?

Also i haven’t contacted them since they told me to wait until Monday. I’m being very reasonable here. Didn’t even open a scam accusation until mod moved it here.

One of your earlier replies from the support team indicates that you should wait until Monday.. Do you know the definition of insanity?

[justpoor88]

lmao, they state "The amount of withdraws has caused the delay", yet they want him to make more withdraws.

:thinking:

I'm pretty sure they meant the amount of a single withdraw being too big (doesn't change much but that's what it looks like).

There were 2-3 other support personnel who told me many similar things and had told me to withdraw lower amounts , did it , but still won’t go through. I’m unable to produce those screenshots because it is no longer on their chat records.

I don’t mind waiting and will do KYC if needed but it is their pattern of behavior that really concern me
e.g., decreasing withdrawal amounts, same excuses, no explanation or acceptable answers

Well what do you expect if you reach out to them and they tell you "Monday" and then you keep contacting them before Monday? You have to realize that people in live support rarely has any powers and mostly use the same script to answer any and all questions.

I expect an answer when support tells me technical team will email me with that answer. When the answer is wrong , “withdraw smaller amounts”, what choice do I have besides asking support again ?

Also i haven’t contacted them since they told me to wait until Monday. I’m being very reasonable here. Didn’t even open a scam accusation until mod moved it here.

One of your earlier replies from the support team indicates that you should wait until Monday.. Do you know the definition of insanity?

[Hhampuz]

lmao, they state "The amount of withdraws has caused the delay", yet they want him to make more withdraws.

:thinking:

I'm pretty sure they meant the amount of a single withdraw being too big (doesn't change much but that's what it looks like).

There were 2-3 other support personnel who told me many similar things and had told me to withdraw lower amounts , did it , but still won’t go through. I’m unable to produce those screenshots because it is no longer on their chat records.

I don’t mind waiting and will do KYC if needed but it is their pattern of behavior that really concern me
e.g., decreasing withdrawal amounts, same excuses, no explanation or acceptable answers

Well what do you expect if you reach out to them and they tell you "Monday" and then you keep contacting them before Monday? You have to realize that people in live support rarely has any powers and mostly use the same script to answer any and all questions.

I expect an answer when support tells me technical team will email me with that answer. When the answer is wrong , “withdraw smaller amounts”, what choice do I have besides asking support again ?

Also i haven’t contacted them since they told me to wait until Monday. I’m being very reasonable here. Didn’t even open a scam accusation until mod moved it here.

One of your earlier replies from the support team indicates that you should wait until Monday.. Do you know the definition of insanity?

So they told you to wait until Monday and you decided to make a bunch of noice in here before then? That makes no sense either and I'm going to have to question your motives.

[justpoor88]

lmao, they state "The amount of withdraws has caused the delay", yet they want him to make more withdraws.

:thinking:

I'm pretty sure they meant the amount of a single withdraw being too big (doesn't change much but that's what it looks like).

There were 2-3 other support personnel who told me many similar things and had told me to withdraw lower amounts , did it , but still won’t go through. I’m unable to produce those screenshots because it is no longer on their chat records.

I don’t mind waiting and will do KYC if needed but it is their pattern of behavior that really concern me
e.g., decreasing withdrawal amounts, same excuses, no explanation or acceptable answers

Well what do you expect if you reach out to them and they tell you "Monday" and then you keep contacting them before Monday? You have to realize that people in live support rarely has any powers and mostly use the same script to answer any and all questions.

I expect an answer when support tells me technical team will email me with that answer. When the answer is wrong , “withdraw smaller amounts”, what choice do I have besides asking support again ?

Also i haven’t contacted them since they told me to wait until Monday. I’m being very reasonable here. Didn’t even open a scam accusation until mod moved it here.

One of your earlier replies from the support team indicates that you should wait until Monday.. Do you know the definition of insanity?

So they told you to wait until Monday and you decided to make a bunch of noice in here before then? That makes no sense either and I'm going to have to question your motives.

They told me that yesterday, i posted here days before. It’s clear which side your on, what is your motive? At least if I voice my complaints others will be more weary of this site. I put my balls on the line and I won, I just want my money.

[DarkStar_]

So they told you to wait until Monday and you decided to make a bunch of noice in here before then? That makes no sense either and I'm going to have to question your motives.

It's not a bad idea to warn people that a casino is (likely needlessly) holding $100k+ worth of coins from being withdrawn. If someone has $100k+ stuck, I'd expect FortuneJack to give him/her some priority, given the amount. The fact that they kept decreasing withdraws puts their LTC solvency into question.

[Hhampuz]

So they told you to wait until Monday and you decided to make a bunch of noice in here before then? That makes no sense either and I'm going to have to question your motives.

It's not a bad idea to warn people that a casino is (likely needlessly) holding $100k+ worth of coins from being withdrawn. If someone has $100k+ stuck, I'd expect FortuneJack to give him/her some priority, given the amount. The fact that they kept decreasing withdraws puts their LTC solvency into question.

If they've previously struggled with large withdraws during the weekend (but never actually failed to pay anyone) it doesn't matter as they can't give it any priority.

[DarkStar_]

So they told you to wait until Monday and you decided to make a bunch of noice in here before then? That makes no sense either and I'm going to have to question your motives.

It's not a bad idea to warn people that a casino is (likely needlessly) holding $100k+ worth of coins from being withdrawn. If someone has $100k+ stuck, I'd expect FortuneJack to give him/her some priority, given the amount. The fact that they kept decreasing withdraws puts their LTC solvency into question.

If they've previously struggled with large withdraws during the weekend (but never actually failed to pay anyone) it doesn't matter as they can't give it any priority.

Perhaps they should consider learning from this to create a better customer experience; IIRC no other large dice sites do this. If they've had an issue catering to whales, they should consider hiring another individual to work on processing withdraws (why are they delayed anyway?) over the weekends. I think it's very reasonable to expect a casino to pay out over the weekend in the Bitcoin gambling space.

I wouldn't say it doesn't matter. This person has 100,000 USD+ that he cannot access for whatever reason, and FortuneJack is not providing an explanation and instead just telling him to wait. It has happened in the past multiple times, and will almost certainly happen again in the future.

[Hhampuz]

So they told you to wait until Monday and you decided to make a bunch of noice in here before then? That makes no sense either and I'm going to have to question your motives.

It's not a bad idea to warn people that a casino is (likely needlessly) holding $100k+ worth of coins from being withdrawn. If someone has $100k+ stuck, I'd expect FortuneJack to give him/her some priority, given the amount. The fact that they kept decreasing withdraws puts their LTC solvency into question.

If they've previously struggled with large withdraws during the weekend (but never actually failed to pay anyone) it doesn't matter as they can't give it any priority.

Perhaps they should consider learning from this to create a better customer experience; IIRC no other large dice sites do this. If they've had an issue catering to whales, they should consider hiring another individual to work on processing withdraws (why are they delayed anyway?) over the weekends. I think it's very reasonable to expect a casino to pay out over the weekend in the Bitcoin gambling space.

I wouldn't say it doesn't matter. This person has 100,000 USD+ that he cannot access for whatever reason, and FortuneJack is not providing an explanation and instead just telling him to wait. It has happened in the past multiple times, and will almost certainly happen in the future.

Well I can't tell you why they have not hired someone for it, I am not at their offices physically nor am I part of their company.

As for your statement that he can't access the funds for whatever reason, the reason has been clarified has it not? They need someone from the tech team (I guess someone high up in the company) to process it manually and that can't be done until Monday. Adding fuel to the fire that is speculation is never a good idea, especially not when reputable members are getting involved.

[justpoor88]

So they told you to wait until Monday and you decided to make a bunch of noice in here before then? That makes no sense either and I'm going to have to question your motives.

It's not a bad idea to warn people that a casino is (likely needlessly) holding $100k+ worth of coins from being withdrawn. If someone has $100k+ stuck, I'd expect FortuneJack to give him/her some priority, given the amount. The fact that they kept decreasing withdraws puts their LTC solvency into question.

If they've previously struggled with large withdraws during the weekend (but never actually failed to pay anyone) it doesn't matter as they can't give it any priority.

Perhaps they should consider learning from this to create a better customer experience; IIRC no other large dice sites do this. If they've had an issue catering to whales, they should consider hiring another individual to work on processing withdraws (why are they delayed anyway?) over the weekends. I think it's very reasonable to expect a casino to pay out over the weekend in the Bitcoin gambling space.

I wouldn't say it doesn't matter. This person has 100,000 USD+ that he cannot access for whatever reason, and FortuneJack is not providing an explanation and instead just telling him to wait. It has happened in the past multiple times, and will almost certainly happen in the future.

Well I can't tell you why they have not hired someone for it, I am not at their offices physically nor am I part of their company.

As for your statement that he can't access the funds for whatever reason, the reason has been clarified has it not? They need someone from the tech team (I guess someone high up in the company) to process it manually and that can't be done until Monday. Adding fuel to the fire that is speculation is never a good idea, especially not when reputable members are getting involved.

Looks like you know more about what’s going on than their support or technical team lol

They gave no clear explanation for the delays, decreasing withdrawal amounts, timeline for full amount withdrawal....many more and in general very unprofessional casino.