In a sea of shit sandwiches, you're eating shit no matter what. The exchange situation is completely atrocious. I don't see Coinbase as an outlier here. Virtually every exchange has its own litany of unsolved complaints and countless users threatening legal action.
I'm really not blown away by these numbers at all:
In 134 pages of complaints filed to the SEC and the California Department of Business Oversight
the SEC provided Mashable with 115 complaints made against Coinbase
Honestly, I expected an order of magnitude larger than that. Sucks to have dozens of coins or 5 figures cash in limbo, but I also come from a time and place where getting your account wiped in a hack/exit scam is just another day in the life.
but the next run will be even harder to handle.
Maybe Square, Robinhood, Circle and others will take some of that traffic off their hands. There's a lot of room for competition here -- and big players positioning themselves.