Bitcoin Forum
December 10, 2016, 05:16:55 AM *
News: To be able to use the next phase of the beta forum software, please ensure that your email address is correct/functional.
 
   Home   Help Search Donate Login Register  
Pages: « 1 2 3 4 [5] 6 7 »  All
  Print  
Author Topic: MTGOX Withdrawal issue  (Read 11625 times)
WiseOldOwl
Full Member
***
Offline Offline

Activity: 224



View Profile
October 12, 2011, 07:10:49 AM
 #81

Its like gox got hacked by some info stealers lol.
There answer to every problem is -
"Send us your full identity, and a bunch of supporting documents"


Also, i see natalie, adam, etc. from gox but they aren't stating exactly what the hell happened??

Adam gave a relatively lengthy explanation on reddit which addressed how their AML verification process came to fuck up so badly.  My personal viewpoint is that they knew they'd have to verify a large volume of accounts and they should have hired dedicated staff for that purpose rather than letting those 1000+ emails sit in Mark's inbox until someone got around to dealing with them, but not acting until something reaches crisis point is typical of how MtGox has reacted in the past.  They seem utterly unable to foresee potential problems and incapable of acting quickly to resolve them when they occur - and that suggests that the resources at their disposal are frighteningly limited.

You forgot

- Australian user funds in Technocash currently frozen




WOW, technocash is frozen too??
This is ultra suspicious.

http://cryptoswap.com
XRP/BTC/LTC/BTE
1481347015
Hero Member
*
Offline Offline

Posts: 1481347015

View Profile Personal Message (Offline)

Ignore
1481347015
Reply with quote  #2

1481347015
Report to moderator
1481347015
Hero Member
*
Offline Offline

Posts: 1481347015

View Profile Personal Message (Offline)

Ignore
1481347015
Reply with quote  #2

1481347015
Report to moderator
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1481347015
Hero Member
*
Offline Offline

Posts: 1481347015

View Profile Personal Message (Offline)

Ignore
1481347015
Reply with quote  #2

1481347015
Report to moderator
1481347015
Hero Member
*
Offline Offline

Posts: 1481347015

View Profile Personal Message (Offline)

Ignore
1481347015
Reply with quote  #2

1481347015
Report to moderator
payb.tc
Hero Member
*****
Offline Offline

Activity: 812



View Profile
October 12, 2011, 07:31:22 AM
 #82

well, i just got multiple withdrawals landing in my bank account today.... thank you mt gox for not screwing me over.

but yeah i forgot about technocash too... i think i have one withdrawal ($1000) tied up with them as well.
repentance
Hero Member
*****
Offline Offline

Activity: 840


View Profile
October 12, 2011, 07:41:30 AM
 #83

WOW, technocash is frozen too??
This is ultra suspicious.

The Technocash accounts were frozen because money from stolen credit cards was laundered through the MtGox accounts.

Quote
It appears that a number of criminal elements were using Technocash as a means of laundering funds obtained through credit card and identity theft through various bitcoin exchanges and then converting any stolen funds into USD for withdrawal internationally.

It's absolutely standard procedure for Australian financial services providers to freeze accounts without notice under such circumstances - they can get into deep shit themselves if they don't - so I have little doubt that MtGox is telling the truth about why the accounts were frozen.  I'm not sure that MtGox entirely understood just how tough Australian AML and CTF laws really are though and the measures they needed to have in place to minimise the possibility of their accounts being frozen in the first place.

The Technocash freeze could pose an interesting problem.  Technocash's terms of service specifically state that if they are requested or required to assist law enforcement or other authorities in investigating suspicious activity on user accounts, they can charge the account-holder a "departmental assistance fee" equivalent to the hourly rate charged by liquidators and that they can deduct that fee from the balance of the user's account without notice.  Them doing so could mean that when the balance of the account is eventually released to MtGox, it may no longer be sufficient to cover the total user deposits the account contained when it was frozen and Gox may need to make up any difference out of their own reserves.

My observation is that MtGox has often rushed to adopt new payment options when things have gone wrong in the past and I suspect that they haven't always taken the time to clearly understand everything about the foreign environments in which they're operating and how local regulations might apply to their business.  I've seen them use the "we told them upfront about our business but they closed our accounts anyway" line more than once now (they used it regarding the French banks too), suggesting that they don't really understand that risk monitoring is an ongoing process for financial services providers and that those providers will take action in accordance with any changes of perceived risk even though that information is explicitly stated in the terms of service of financial service providers.

All I can say is that this is Bitcoin. I don't believe it until I see six confirmations.
MagicalTux
VIP
Hero Member
*
Offline Offline

Activity: 617


Working on new MtGox features


View Profile WWW
October 12, 2011, 08:43:23 AM
 #84

My observation is that MtGox has often rushed to adopt new payment options when things have gone wrong in the past and I suspect that they haven't always taken the time to clearly understand everything about the foreign environments in which they're operating and how local regulations might apply to their business.  I've seen them use the "we told them upfront about our business but they closed our accounts anyway" line more than once now (they used it regarding the French banks too), suggesting that they don't really understand that risk monitoring is an ongoing process for financial services providers and that those providers will take action in accordance with any changes of perceived risk even though that information is explicitly stated in the terms of service of financial service providers.
Actually we had to implement tighter checks on accounts to reduce fraud in Australia. However due to past deposits continuing to be reverted by the remote banks, Technocash decided to block our account, probably resulting in more reversals.

On the other side, in France, our french bank suddenly started to think that bitcoin is a virtual currency, and because of this believes we are doing something illegal as we are not registered as a bank, and therefore can't handle virtual currencies. We have explained that bitcoin did not fall within the definition of "virtual currency" under french laws, but they closed our account anyway in an illegal way, no wonder we already won 3 times against them in court.

We do understand the risks involved when accepting payments for goods we send we cannot recall. We are not a financial service provider, but we are required to implement the same kind of protections because of the context (instant delivery of bitcoin and no way to call back).

payb.tc
Hero Member
*****
Offline Offline

Activity: 812



View Profile
October 12, 2011, 10:09:01 AM
 #85

i had to laugh at your post count mark, considering how much trouble i had trying to contact you on irc.


cbeast
Donator
Legendary
*
Offline Offline

Activity: 1722

Let's talk governance, lipstick, and pigs.


View Profile
October 12, 2011, 10:28:32 AM
 #86

i had to laugh at your post count mark, considering how much trouble i had trying to contact you on irc.

[image snipped]


Really? You are complaining about customer service based on how many times someone posts? Why don't you just do your business through Atlas or any other 17 year old HERO member on this forum?

Any significantly advanced cryptocurrency is indistinguishable from Ponzi Tulips.
repentance
Hero Member
*****
Offline Offline

Activity: 840


View Profile
October 12, 2011, 10:44:06 AM
 #87

i had to laugh at your post count mark, considering how much trouble i had trying to contact you on irc.

[image snipped]


Really? You are complaining about customer service based on how many times someone posts? Why don't you just do your business through Atlas or any other 17 year old HERO member on this forum?

I think he was referring to it being 404, which is the error number when the DNS of a website doesn't resolve and it can't be contacted not to how often Mark posts.

All I can say is that this is Bitcoin. I don't believe it until I see six confirmations.
cbeast
Donator
Legendary
*
Offline Offline

Activity: 1722

Let's talk governance, lipstick, and pigs.


View Profile
October 12, 2011, 10:49:36 AM
 #88

i had to laugh at your post count mark, considering how much trouble i had trying to contact you on irc.

[image snipped]


Really? You are complaining about customer service based on how many times someone posts? Why don't you just do your business through Atlas or any other 17 year old HERO member on this forum?

I think he was referring to it being 404, which is the error number when the DNS of a website doesn't resolve and it can't be contacted not to how often Mark posts.

Thanks for pointing that out. It is good to see humor in this thread.

Any significantly advanced cryptocurrency is indistinguishable from Ponzi Tulips.
cryptoxchange
Sr. Member
****
Offline Offline

Activity: 305


Crypto X Change


View Profile WWW
October 12, 2011, 08:26:36 PM
 #89

I'm not sure that I'd trust any of the exchanges to cease operating and return all user funds/BTC if their businesses are not longer viable due to falling revenues.  I doubt that any of them have the kind of significant reserves which would allow them to "tough it out" for an extended period - they're all fairly new and the period when high volume and high price was giving them good revenue was fairly short.

REPENTANCE - This is not true at all!, our exchange for instance is owned by our primary company which has operated as a software development company.

How can you make statements like this? When there are exchanges like Crypto X Change that are built and run by professional software companies, not just some random start up business?

If people are looking for an exchange where they will not have any of these issues, and a well thought out, purpose built quality Exchange then look no further.


Crypto X Change is officially opening to the public on Monday (Oct. 17).

This is a brand new service built from the ground up to be the most secure, professional, and convenient Bitcoin exchange on the market.

-Insurance: Indemnity & Liability protecting our clients.
-Fund your account from anywhere in the world, within 24 hours
-Instant Buy & Sell Feature for Easy Bitcoin Transactions
-Support for many languages
-25 inbound currencies, 140 outbound currencies
-Complete API, for traders and all requirements
-Support for multiple crypto-currencies
-Buy gold, silver, platinum, and palladium (delivery anywhere in the world)
-Yubikey, SMS Authentication, and other advanced security features
-Special Mining Pool Initiative (miners and pool ops can save money and plug directly into the exchange)
-Dedicated physical servers with enterprise-class hardware and software setup
-ISO 27001 compliant + ASIO T4 certification
-Hourly, daily, & monthly backups. Off-site disaster recovery implementation
-All data securely encrypted with multiple redundancies
-24 hour live support

Crypto X Change is fully compliant with all rules and AML regulations. There will be no frozen bank accounts or any 3rd party frozen funds. We have invested heavily in our payment gateway system to enable smooth fast payments in and out of our exchange in under 24 hours worldwide.

We have many more innovative features and an ongoing affiliate program.

If you have any questions please feel free to contact us.

www.cryptoxchange.com
Email:contact@cryptoxchange.com

Phone Numbers:
Australia: (02) 8005 1901 - International +61280051901
New Zealand: +6498890114
United States: +12024706044
United Kingdom: +442081235669
Hong Kong: +85281999960

Facebook: http://www.facebook.com/pages/Crypto-X-Change/265913173431482
Twitter: https://twitter.com/#!/cryptoxchange
YouTube:http://www.youtube.com/user/cryptoxchange#p/a/u/0/ePIk4sv2JQE

Management: Ken & Colin Armitt - We have been in the IT industry for over 15 years, we currently own a very successful software company developing software solutions for Government and Education Sectors as well as many private company's in Australia and throughout the World.

Australian Owned and Operated by Kenseycol PTY LTD - Business Registration Information - http://www.search.asic.gov.au/cgi-bin/gns030c?juris=9&hdtext=ACN&srchsrc=1&acn=140244828

Domain Information - http://who.godaddy.com/whois.aspx?domain=cryptoxchange.com&prog_id=GoDaddy

Thank you very much! We look forward to all comments and suggestions upon opening, we hope to see you there!

Crypto X Change Global Bitcoin Exchange - Deposit & Withdraw to and from Our Exchange now for a $5 Flat fee - No Wire Costs or Bank Fee's - 100% Automated Banking System & Extremely fast transfers. We can send out Withdraws to over 120 Currencies. www.cryptoxchange.com
Mt.Gox_Natalie
Member
**
Offline Offline

Activity: 69



View Profile
October 13, 2011, 06:00:30 AM
 #90

1.  Our Dwolla account has been refilled and this issue appears to be resolved.  All withdrawals are now going through.  If you believe that you have any withdrawals that have not been processed, please contact us at the Mt.Gox Support Desk (https://support.mtgox.com/home) we will look into your transfer for you.

2.  Regarding the Technocash issue, if you have pending withdrawals to Technocash, please contact us at the Mt.Gox Support Desk.  You may request to have your withdrawal cancelled and your funds returned to your Mt.Gox account.  Then, you can withdraw through other methods such as international wire transfer.  As for deposits, our Australian customers may send funds to our HSBC account in Hong Kong while we are working to add other more convenient funding options. 

3.  The applications and documents for accounts that are pending reviewed are being processed daily at the moment.  Those that were sent to the aml@mtgox.com are also being reviewed.  Many of the accounts have been approved already.  As for the withdrawal limit increase requests, this will be another step of verification and these requests will be handled once our new interface is available. 


Mt.Gox_Natalie
Member
**
Offline Offline

Activity: 69



View Profile
October 13, 2011, 06:09:40 AM
 #91

again i got some incoming cash from mtgox today... but one thing that is quite annoying are the reference numbers...

it would be nice if the ref number that i see in my bank statement matched the ref number given by my mtgox 'you have just withdrawn' email, but they're completely different so i have no idea really which withdrawals match which incoming payment since they're all for the same amount.

ref as shown on my bank statement...
REF 1110130xxxxx

ref as shown in the email from mtgox...
Transaction reference: 169edc49-5495-xxxx-xxxx-xxxxxxxxxxxx


completely useless

edit: i just realised that first ref is generated by my bank so it has nothing to do with mtgox... but still compared to tradehill which actually shows me '15923' next to the withdrawal when i view my dashboard in tradehill.com and actually shows me that exact number 15923 on my bank statement.

Thank you for your comment.  We appreciate all feedback from our users and we will pass it to our management group for consideration. 
WiseOldOwl
Full Member
***
Offline Offline

Activity: 224



View Profile
October 13, 2011, 06:31:39 AM
 #92

Still nothing to dwolla.
Why put in a support request,
the withdraw request is the exact same request.

http://cryptoswap.com
XRP/BTC/LTC/BTE
MagicalTux
VIP
Hero Member
*
Offline Offline

Activity: 617


Working on new MtGox features


View Profile WWW
October 13, 2011, 06:39:11 AM
 #93

it would be nice if the ref number that i see in my bank statement matched the ref number given by my mtgox 'you have just withdrawn' email, but they're completely different so i have no idea really which withdrawals match which incoming payment since they're all for the same amount.

We do pass the ID in the SEPA transaction. If your bank is not showing it, there's not much we can do. It is however useful if you want to contact us to inquire on the transfer status.

Still nothing to dwolla.
Why put in a support request,
the withdraw request is the exact same request.

Make sure to include your transfer reference so we can look it up.

Mt.Gox_Natalie
Member
**
Offline Offline

Activity: 69



View Profile
October 13, 2011, 06:47:58 AM
 #94

Still nothing to dwolla.
Why put in a support request,
the withdraw request is the exact same request.

In the support request, a Mt.Gox agent may make inquiries about your transaction to be able to locate your transfer in question and check the status.  Please submit a support ticket so that we could investigate this for you and resolve your issue as soon as possible.   
WiseOldOwl
Full Member
***
Offline Offline

Activity: 224



View Profile
October 13, 2011, 01:56:45 PM
 #95

Still nothing to dwolla.
Why put in a support request,
the withdraw request is the exact same request.
Got it, w/out the support ticket Smiley GJ Gox thks for at least coming through!

http://cryptoswap.com
XRP/BTC/LTC/BTE
Maria
Sr. Member
****
Offline Offline

Activity: 454



View Profile
October 13, 2011, 02:17:46 PM
 #96

Still nothing to dwolla.
Why put in a support request,
the withdraw request is the exact same request.
Got it, w/out the support ticket Smiley GJ Gox thks for at least coming through!

Yeah I have been in that situation with Gox where I am about to send Japanese ninjas after his ass and right after I get off the phone ...20K Liberty Reserve Payment Received. Thank You Gox!!!

Maria.

shakaru
Sr. Member
****
Offline Offline

Activity: 364


View Profile WWW
October 13, 2011, 04:50:48 PM
 #97

My Paxum withdraw is taking forever too. Was supposed to only take hours.
I give you guys until 1pm pst or I take my coins to TradeHill.

Isepick
Full Member
***
Offline Offline

Activity: 181


View Profile
October 13, 2011, 07:28:30 PM
 #98

My Paxum withdraw is taking forever too. Was supposed to only take hours.
I give you guys until 1pm pst or I take my coins to TradeHill.

Don't hold your breath. I've been waiting 6 days for a measly $200 Paxum withdrawal.
Mt.Gox_Natalie
Member
**
Offline Offline

Activity: 69



View Profile
October 14, 2011, 03:53:53 AM
 #99

As for Paxum withdrawals, we are working on adding more funds to our Paxum account.  The updates on the situation will be posted in the link below.  Our apologies for the delay and inconvenience caused. 

https://support.mtgox.com/entries/20526757-outage-12547-paxum-withdrawal-delays
dollartrader
Full Member
***
Offline Offline

Activity: 167



View Profile
October 15, 2011, 12:32:16 PM
 #100


I don't mind the security, but why wasn't I warned when I deposited monies?

I deposited, traded and attempted my withdrawal all in a matter of minutes so not an issue of a time lapse. Only when I tried to withdraw was I told my account was "under review"... and we're only talking about enough for a nice dinner out... not big $$$.

Guess I am awaiting for my support request "in the pile"...
Pages: « 1 2 3 4 [5] 6 7 »  All
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!