I think it may be interesting for newbies, like myself and anyone who want to trade anonymously.
I want to tell my story.
I started mining month ago and time to time sell btc on Mt.Gox, all went good and I liked their marketplace.
Week ago I invest some $$ to bitcoins and start trading, all went good, trading process was exciting and profitable.
But... 19.09 Mt.Gox suddenly block my account, after I add there all my funds to my account (~30 btc).
I immediately contacted their support with no answer. (Request #12338)I can't log on for seven hours, then I finally log on to my account and sell bitcoins I can't withdraw anything.After ~24 hours Mt.Gox support answers:
Thank you for contacting us. In response to an increased incidence of phishing and hacking attempts made against Mt.Gox and its users, stricter security precautions have been implemented to protect our users and their funds. Should suspicious activity be detected in relation to an Mt.Gox account, the ability to withdraw funds will be temporarily suspended until it can be confirmed that the owner of the account is in fact still in control.
Should your account be affected by these security measures, please send two (2) pieces of identification documentation to email@example.com
.Surprise, surprise... I request some evidence of "phishing and hacking attempts":
You blocked my account, I'm loosing money dye to such strange "measures" and finally You demanding my ids, but You NOT provide ANY evidence about "incidence of phishing and hacking attempts" related to my account. IT IS MY RIGHT to trade anonymously, please provide strong evidence of "incidence of phishing and hacking attempts" related to MY account. If You NOT want to provide such evidence than please close my account and return MY money.Support ignored my request of evidence:
Unfortunately, we have not yet received your email and documents in firstname.lastname@example.org
, so we can not process any withdrawals. As soon as it is received, you will be notified.I don't like to be ignored:
Before I sending you any anything. I demand strong evidence of "incidence of phishing and hacking attempts" related to MY account. I do not exceed any limits and NOT doing "phishing and hacking attempts" but you blocking my account and demanding my identification with hidden from me reason.
If you want know where and when I buy my bitcoins I can provide you such information. But MY ids you can get only if you have evidence of "incidence of phishing and hacking attempts" related to MY account.They change statement:
The indicated phishing and hacking attemps were not performed by you but by other users trying to access your account. This is only a security measure to ensure the rightful owner is trying to access and withdraw from the account.Whoa! Someone tried to hack my account and now I must provide ID???
You say someone "trying to access your account" but I have strong 12 symbols password and I slightly change my password periodically, I am security administrator, I know what is a "security" means, but you still demanding identify me as user of anonymous bitcoin network? It' strange.
I have my e-mail [censored] you can confirm it.
I can provide logs from [censored] where I buy bitcoins and sell it on Mt.Gox then return my money to [censored] thru AurumExchange&LR and play on price difference and sometimes have small profit, I can provide my deepbit.net logs where I mined my first bitcoins and send it to my account on Mt.Gox account directly. You can confirm it and see any problem there.I really don't like this situation. You trying to say, when someone tried to hack my account I must confirm myself??! But if I provided my ID I don't... or again confirm procedure?.. You known it's seems to be very strange for me. If you have any strong reasons to get my ID I can hear you, but you DO NOT provide such a reaseon. If you want check my [censored] logs I can sand you it right away.The say it, they want my id and "hacking attempt" is only excuse.
Unfortunately, our policy requires you to submit documents to lift the block. Please let us know when you submit the necessary documents to the email provided.Ok... $160 maybe...
Please provide your username and/or MTGOX account number and attach a copy of an official ID document (such as you passport, driver's license, etc...) as well as a scan of a monthly utility bill (TV, electricity, phone, bank statement, etc)Ask again
Please submit the documents, and when received, your request will be processed. For all information regarding Mt.Gox and Zendesk, please see:https://mtgox.com/https://mtgox.zendesk.com/homeI'm asking again
We are a secure verified company. Please read the following announcement.https://mtgox.zendesk.com/entries/20395323-mt-gox-k-k-tibanne-now-verified-by-verisignDo you trust Mt.Gox?
You may keep my money. I never use your services again.
And I will warn community about your suspiciuos activity. Wow!