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February 08, 2014, 11:40:10 PM |
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Dear chartbatch,
I greatly apologize for the experience you have had. We really love bitcoin (seriously), and we absolutely wish to fulfill any and all orders purchased with our favorite crypto currency. To give some perspective, I'm very pro/bullish with BTC/XBT, and absolutely would not wish to harm the reputation of Bitcoin with a poor merchant experience (much less the reputation of Private Internet Access as well). From the sounds of your post, I presume from a lack of response from our hard working support team that it's highly probable that e-mails are either not making it to your mail server or are being blocked by a spam filter. If you are having this experience on live chat, please let me know who the agent was that was assisting you via PM.
Either way, please do not hesitate to PM me here in the future or via IRC (freenode.net / rasengan) if you need anything in the future. In the meantime, if you can send me a PM with an e-mail address I will send you a free account. Lastly, we will definitely provide you a refund of your payment. If you can provide me the BitPay invoice URL (should be visible on the bitpay html that you saved) I will forward it to our accounting team who will process the refund expeditiously.
Thanks again for your patience and understanding. We sincerely appreciate your business, and thank you for giving us a try as well as for using Bitcoin to make purchases.
Sincerely, rasengan
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