Can't she just create a new account?
Oh wait, let me guess. She's using the account to earn money shitposting in a campaign and doesn't want to abandon it because it's above Jr. Member rank.
On no other forum I know of do accounts get stolen. Also, on no other forum would recovering an account be such a long, drawn-out process. OP, you might be waiting somewhere between months and forever.
Child. My woman's account is over 5 years old. How do you write such stupid go out