To be clear I have been an MTGOX customer for over two years. I am not only verified, I also own one of their OTP hard tokens (which they wasted no time in sending me despite the fact that it took nearly three months for AML verification.) I have done a couple dozen transactions with them, and while I was NEVER able to get fiat out -- I was thankfully able to get BTC out late last month as my account was starting to approach 10k.
When I suggested that perhaps they should consider prioritizing their business/work-flow so that they didn't waste time on accounts that had zero balances and instead focus on either long term clients, clients that have done transactions, or even based on account value (obviously someone could do a "business level DOS attack by flooding them with AML requests") -- I was met with ridicule and was kicked out of the channel by a someone named 'neofutur'.
Instead of saying "Thanks for your suggestion -- is there anything else I can help you with?" I got "why don't you go start your own exchange and do that" by SarahCoinBit
This childish behavior on the part of MTGOX I think demonstrates the wholly unprofessional caliber of the organization.
Can you imagine an Amazon.com or Virgin doing something like that? Most businesses have some kind of loyalty rewards program that favors its repeat customers. It doesn't take an MBA to figure that one out.
Critique and Criticism are a part of any customer SERVICE based business. If MTGOX can not figure out what value they offer, someone else surely can and will.
As a footnote -- in a lot of ways it really cracks me up that I'm evidently important enough to waste a nano-second on blocking on an IRC support channel (despite the fact that I can roll in from any other IP address or IRC handle) - instead of focusing on their real underlying problems...
