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Author Topic: Help! Ledger nano s not show my bitcoins  (Read 158 times)
Adriano2010
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July 10, 2018, 08:41:06 PM
 #1

Hi. I have a problem. I receive 0.0055 bitcoin and not shown on my ledger nano s. How i can fix it?


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TryNinja
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July 10, 2018, 08:44:42 PM
 #2

Stop using the Chrome apps for your Ledger wallet and start using the new all-in-one wallet released yesterday: https://www.ledgerwallet.com/live

The coins should appear there.

Adriano2010
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July 10, 2018, 09:36:41 PM
 #3

Stop using the Chrome apps for your Ledger wallet and start using the new all-in-one wallet released yesterday: https://www.ledgerwallet.com/live

The coins should appear there.

I also use ledger live software but bitcoins not appears on it.



How i can fix it?

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bitmover
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July 10, 2018, 11:34:49 PM
 #4

Type your address at blockchain.com website

Check if the balance is correct there.

If the transfered value does not show on blockchain.com, you didn't receive it.

You can also use Electrum wallet, it works well with nano s.

Adriano2010
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July 10, 2018, 11:59:17 PM
 #5

Type your address at blockchain.com website

Check if the balance is correct there.

If the transfered value does not show on blockchain.com, you didn't receive it.

You can also use Electrum wallet, it works well with nano s.

Is confirmed already on blockchain. Has 28 confirmation but still not showing on ledger. I tried also electrum and not show balance.

I will contact ledger support later when will be online.

Anyone know any solution?

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RGBKey
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July 11, 2018, 01:32:16 AM
 #6

Type your address at blockchain.com website

Check if the balance is correct there.

If the transfered value does not show on blockchain.com, you didn't receive it.

You can also use Electrum wallet, it works well with nano s.

Is confirmed already on blockchain. Has 28 confirmation but still not showing on ledger. I tried also electrum and not show balance.

I will contact ledger support later when will be online.

Anyone know any solution?

Double check the address, but you hopefully did that when you clicked the receive button on the UI

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July 11, 2018, 01:55:32 AM
 #7

That's weird.

Maybe something is wrong on the derivation path.

How did you generate this address? Anything unusual?
It definitely should show on Electrum

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July 11, 2018, 09:17:17 AM
 #8

Adriano2010, did you use address from Tools - Sign Message ? If that is the case you can not see your balance just because Ledger app is not checking all created address. I have same problem and I solve it with Electrum, so download that wallet and type in Electrum console :

Code:
for x in range(0, 100): print wallet.create_new_address(False)


Electrum will generate 100 receiving addreses, if your coins are in one of those address balance will be updated. In case you not see coins after this try to use Electrum console again to search for change addresses :

Code:
for x in range(0, 100): print wallet.create_new_address(True)

You can try with 50 or any number of addresses, in my case I find it after generating 200 addresses.

PS :

You need to pair your Ledger with Electrum first, but before you type that code I think it's wise to disconnect Ledger.

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Adriano2010
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July 11, 2018, 12:06:15 PM
 #9

Adriano2010, did you use address from Tools - Sign Message ? If that is the case you can not see your balance just because Ledger app is not checking all created address. I have same problem and I solve it with Electrum, so download that wallet and type in Electrum console :

Code:
for x in range(0, 100): print wallet.create_new_address(False)


Electrum will generate 100 receiving addreses, if your coins are in one of those address balance will be updated. In case you not see coins after this try to use Electrum console again to search for change addresses :

Code:
for x in range(0, 100): print wallet.create_new_address(True)

You can try with 50 or any number of addresses, in my case I find it after generating 200 addresses.

PS :

You need to pair your Ledger with Electrum first, but before you type that code I think it's wise to disconnect Ledger.

Yes i used an address from sign message. I tried your codes but no get more addresses


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bitmover
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July 11, 2018, 12:11:40 PM
 #10

That's weird.

Maybe something is wrong on the derivation path.

How did you generate this address? Anything unusual?


Yes i used an address from sign message. I tried your codes but no get more addresses

That's the problem, wrong derivation path

This address is not segwit.
Have you tried legacy derivation path on Electrum?
Have you tried legacy Wallet in ledger chrome app?

You probably generated this address in a segwit wallet, right? It is because segwit addresses do no sign message, so ledger wallet generate s a legacy address instead

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July 11, 2018, 12:23:01 PM
 #11

That's weird.

Maybe something is wrong on the derivation path.

How did you generate this address? Anything unusual?


Yes i used an address from sign message. I tried your codes but no get more addresses

That's the problem, wrong derivation path

This address is not segwit.
Have you tried legacy derivation path on Electrum?
Have you tried legacy Wallet in ledger chrome app?

You probably generated this address in a segwit wallet, right? It is because segwit addresses do no sign message, so ledger wallet generate s a legacy address instead


No the address is from legacy chain , and i get it from sign message on ledger chrome app. I tried legacy path only on Electrum and on ledger chrome app.

This is a signed message

Code:
-----BEGIN BITCOIN SIGNED MESSAGE-----
This is Adriano2010 and today is 11.07.2018
-----BEGIN SIGNATURE-----
15ji5aiUt8jNshY4XFKyvpGtc4HN2Dj7ca
IEwb2I3QVY+rQV9j08ZPtUwmfZeRhGRuc/fmFZHxKMqBKO/k55NMmXNvIOvacyz7Wtt/f8zVMQrK2C68/nlqA/U=
-----END BITCOIN SIGNED MESSAGE-----


Do i need to modify derivation path on electrum?


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      ──────────WebsiteGithub  |  Bitcointalk  |  Twitter  |  Discord  |  Explorer───────────
       ✈✈✈[Free Airdrop - Starts 9th June][Tor]✈✈✈ ║───║ Wallet ➢ Windows  |  macOS  |  Linux
★ PRiVCY ➢✈✅[Tor]✅[Airdrop]✈★
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July 11, 2018, 12:55:45 PM
 #12

Adriano2010, you use legacy address so there is no need to change derivation path. If this is not work for you there is 3 possible explanations :

- something is changed in new version of Electrum and it is not possible to increase address gap limit.
- something is changed in latest firmware of Ledger Nano S.
- this is probably not the case, but did you press enter after paste that code?

I am not sure and can not test now, is pasting code in console work just by pasting it or you need to confirm with enter. It work for me with version 3.0+ and it should work now, code is correct.

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Adriano2010
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July 11, 2018, 01:04:13 PM
 #13

Adriano2010, you use legacy address so there is no need to change derivation path. If this is not work for you there is 3 possible explanations :

- something is changed in new version of Electrum and it is not possible to increase address gap limit.
- something is changed in latest firmware of Ledger Nano S.
- this is probably not the case, but did you press enter after paste that code?

I am not sure and can not test now, is pasting code in console work just by pasting it or you need to confirm with enter. It work for me with version 3.0+ and it should work now, code is correct.


I tried with enter and nothing change. I tried both codes and nothing change.

I contact ledger support and they say to wait more and coins should appears. (Bad support)

If i can not fix it i will try 24 words seed on iancoleman website.

Do i need linux live usb os?

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Lucius
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July 11, 2018, 01:28:15 PM
 #14

Adriano2010, you use legacy address so there is no need to change derivation path. If this is not work for you there is 3 possible explanations :

- something is changed in new version of Electrum and it is not possible to increase address gap limit.
- something is changed in latest firmware of Ledger Nano S.
- this is probably not the case, but did you press enter after paste that code?

I am not sure and can not test now, is pasting code in console work just by pasting it or you need to confirm with enter. It work for me with version 3.0+ and it should work now, code is correct.


I tried with enter and nothing change. I tried both codes and nothing change.

I contact ledger support and they say to wait more and coins should appears. (Bad support)

If i can not fix it i will try 24 words seed on iancoleman website.

Do i need linux live usb os?

Then is maybe option 1 or 2 then, I not see any other reason why it should not work. Ledger support is very bad, they send me only generic message and nothing else - at the end they ask how I am satisfied with their support and is my problem solved...

You can use iancoleman tool offline on your PC, just be sure it is clean. It would be smart to create new seed on your Ledger after this.

 
Quote
You can use this tool without having to be online.

In your browser, select file save-as, and save this page as a file.

Double-click that file to open it in a browser on any offline computer.

Alternatively, download the file from the repository - https://github.com/iancoleman/bip39

Good luck to solve this problem.

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bitmover
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July 11, 2018, 01:35:02 PM
 #15

Ian Coleman Tool may work.

Try change addresses as well(account 1) as you may have some difficult finding the address. I believe this is a derivation issue.

Maybe you can search in Google how ledger nano generate this change address, what derivation they use.

If you have luck, you will find it straight away in ian Coleman.

I suggest that you transfer all your funds before using and reset your nano. Do not use those addresses again because you will compromise the seed.

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July 11, 2018, 01:48:34 PM
 #16

Ian Coleman Tool may work.

Try change addresses as well(account 1) as you may have some difficult finding the address. I believe this is a derivation issue.

Maybe you can search in Google how ledger nano generate this change address, what derivation they use.

If you have luck, you will find it straight away in ian Coleman.

I suggest that you transfer all your funds before using and reset your nano. Do not use those addresses again because you will compromise the seed.

I will do so. I have to move some dogecoin and litecoin.

I will try search on google to see if i can find.
I used this year ago also an address from sign message and at that time it worked ok, i get coins and showed also on ledger chrome app.

I think Lucius has right, they change something in the latest firmware of ledger nano s.

I will use first time iancoleman and i will ask here what i don't know

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July 11, 2018, 02:55:28 PM
 #17



I get the private key from that address. Looks like is at 95 position. Thanks for help guys.

The ledger live create only bitcoin segwit addresses?

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July 11, 2018, 04:56:36 PM
 #18

Hello,

I get the private key from that address. Looks like is at 95 position. Thanks for help guys.


Nice that you could recover your coins.
I think it is good to avoid posting your keys on the internet.



The ledger live create only bitcoin segwit addresses?

I tried and couldn't create one legacy on the new software either.
In the old app you need to create a new account. You will have two wallets, one for Segwit and other for legacy.

This a new software (few days old) and probably has many bugs.

I think it is better (to avoid this situation again) to create a new legacy wallet in the old chrome app or in Electrum.

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July 11, 2018, 05:19:52 PM
 #19

Hello,

I get the private key from that address. Looks like is at 95 position. Thanks for help guys.


Nice that you could recover your coins.
I think it is good to avoid posting your keys on the internet.



The ledger live create only bitcoin segwit addresses?

I tried and couldn't create one legacy on the new software either.
In the old app you need to create a new account. You will have two wallets, one for Segwit and other for legacy.

This a new software (few days old) and probably has many bugs.

I think it is better (to avoid this situation again) to create a new legacy wallet in the old chrome app or in Electrum.


They are only public keys, and anyway i reset ledger nano and create new seed.

The problem is, if i see legacy addresses on ledger chrome app, if i not send bitcoins to that address they can't be imported on ledger live software if balance is 0 and also sign message option is not implemented on ledger live software.

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✅ PRiVCY ($PRIV) IS A NEW PoW/PoS REVOLUTIONARY PRIVACY PROJECT ● ✅ Best privacy crypto-market! ●
      ──────────WebsiteGithub  |  Bitcointalk  |  Twitter  |  Discord  |  Explorer───────────
       ✈✈✈[Free Airdrop - Starts 9th June][Tor]✈✈✈ ║───║ Wallet ➢ Windows  |  macOS  |  Linux
★ PRiVCY ➢✈✅[Tor]✅[Airdrop]✈★
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bitmover
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July 11, 2018, 05:56:00 PM
 #20

It's because segwit addresses cannot sign messages.
Electrum signs , but it's nonstandard and other wallets do not recognize it.

Only legacy addresses signs, and you are using a segwit walleton ledger live.

You need to somehow create a legacy Wallet on ledger live. Maybe if you click create new account and add another btc wallet and Mark as legacy. I didn't tried to do this but it may work.

As I said, I think you should work on chrome app or Electrum for now.


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