UPDATE: Since this post I have been contacted and given the benefit of doubt by admins - the 4 shares have returned pending investigation. As I learn more I will continue to update.
I really like cryptostocks and have used them for awhile. I still do and I am sure there is some simple explanation and correction. Unfortauntely, after a week of sending emails to their customerservice address, I'm kind of stuck.
The situation is simple. I had 4 shares of cryptsy and I had a contract (#218) to sell calls. As the price of cryptsy went down, I decided to cancel the contract. The contract shows as cancelled, not sold, and they were most certainly not exercised. However, after this, I no longer have any cryptsy at all. That is, the four shares the contract was written on had been cancelled, but the shares were removed from my account (no I was not paid for them, either).
I've never had issues there buying/selling/dividending, but the options are definitely hokey. Plus, the lack of customer support/engagement is a major flag. [is this why PETA moved to havelock?]
Any advice on how or who i should try reaching out to next to resolve the issue? Thanks.
How did the error occur for you, using api calls or placing/cancelling orders directly on the website ?
Cryptostocks support is rather slow many times it seems like. Maby you can try to send a PM directly to Kumala(the owner of cryptostocks and vircurex) here on bitcointalk.
https://bitcointalk.org/index.php?action=profile;u=41776
