@FagheI've responded to your PM and have highlighted this issue to our support teams as a priority. They should be in contact with you directly very soon, but if there is any further delay then please let me know and I'll chase this for you.
Edit: If you wanted to PM me the screenshots of the issue I can also attach them to your ticket which may help speed up the process.
@SFR10 Thanks for taking the time to offer help one of our players, the BCT community is really supportive!
Thanks very much,
Ronnie @ Cloudbet