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Author Topic: Lost coins in Trezor!  (Read 227 times)
TUMAS
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July 20, 2018, 01:36:00 PM
 #1

Hi All,

Last night I updated my Trezor and now I cant view my Wallets! I enter the seed correctly and can see transactions from Last October however that is it. I can view my coins on blockchain just cant see my wallets on Trezor!

Can someone help me out?!? Cry
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July 20, 2018, 03:39:32 PM
 #2

Hi Tumas,

Do you use windows? If so, perhaps this troubleshooting page can help...https://doc.satoshilabs.com/trezor-user/troubleshooting.html#windows-os-trezor-wallet-doesn-t-recognize-trezor-after-update-to-firmware-1-4-0-or-higher

Also, try contacting trezor's support center: https://trezor.io/support/

Hope this helps


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TUMAS
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July 20, 2018, 04:34:23 PM
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Yeah I saw that but im on Mac.
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July 20, 2018, 05:11:32 PM
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As long as you have the correct words/ seed and your transactions/bitcoin are safe but try to check the following

  1. check your receiving addresses using any blockexplorer  ----> https://blockchain.info/address/[paste your address here.]
  2. Verify that the synchronization has been done correctly and fully. "I think this is your problem"
  3. reset your wallet and re-enter your seed. [update your framework]

TUMAS
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July 20, 2018, 06:25:54 PM
 #5

Did this and wallet showed up!

How do I verify Sync??
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July 21, 2018, 03:12:49 AM
 #6

See if your balance shows up when you use Electrum to manage your Trezor wallet.

Here is a quick tutorial: https://blog.trezor.io/using-trezor-with-electrum-v3-a0b9bcffe26e

TUMAS
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July 21, 2018, 05:05:41 AM
 #7

Yes they are there just cant access them via trezor
HCP
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July 21, 2018, 05:44:34 AM
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When you say you "can't access them via trezor"... what exactly do you mean? Huh

You can't see things when you goto https://wallet.trezor.io/ or something else? If you mean you don't see your wallets when using wallet.trezor.io, what exactly is occurring? You can successfully connect to your device and see some coins/transactions, but you can't see all your coins/transactions?

You mention that you can't see all your "wallets"... did you mean "accounts"? If so, have you tried clicking "+ Add Account" in the menu on the left?

TUMAS
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July 21, 2018, 05:53:07 AM
 #9

When I put in seed I access trezor. Its just my wallets with my bitcoin and Eth which arent there any more.
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July 21, 2018, 06:35:38 AM
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When I put in seed I access trezor. Its just my wallets with my bitcoin and Eth which arent there any more.

It is still not completely clear what you mean  Undecided

I did understand the following:
  • You entered your seed and are able to access your wallet
  • You can see your old transactions
  • 'Newer' transactions are missing (only BTC and ETH?)

Is this correct?
Do you also have other coins/transactions (besides BTC/ETH) on your trezor which you can see when opening your wallet (either completely or partially) ?

HCP's suggestions seems to be the most promising one. Do you remember whether you have once added 'another account' inside your wallet?


Since you can access a part of your transaction history your seed most probably is correct (except for the case where you have changed it; do you only see old transactions inside your wallet (without a current balance) or is there actually a balance ?)
Do you remember creating a new seed ?

TUMAS
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July 23, 2018, 06:13:59 AM
 #11

I can find my funds on the blockchain and also can view previous transactions with my correct seed. I just cant view old my wallets with my funds via trezor after the firmware update
TUMAS
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July 23, 2018, 06:16:03 AM
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Quote

Since you can access a part of your transaction history your seed most probably is correct (except for the case where you have changed it; do you only see old transactions inside your wallet (without a current balance) or is there actually a balance ?)
Do you remember creating a new seed ?

Never created a new seed. I cant view my old wallets. I can see my transactions from October but nothing else..
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July 23, 2018, 07:58:13 AM
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I can find my funds on the blockchain and also can view previous transactions with my correct seed. I just cant view old my wallets with my funds via trezor after the firmware update
I cant view my old wallets. I can see my transactions from October but nothing else..


What do you define as a 'wallet' ?
If you can access your trezor and view your transaction history inside your trezor, you are accessing your (old) wallet.

If your funds should be on the same account as your old transactions are, it doesn't make sense. It may be a network/sync issue.
Did you check your addresses (those which should have a balance; inside your trezor) on a blockexplorer ? If they have a balance AND are seed as your addresses inside your trezor, it definitely is a network/sync/display issue. 



TUMAS
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July 23, 2018, 08:05:21 AM
 #14

Quote


What do you define as a 'wallet' ?
If you can access your trezor and view your transaction history inside your trezor, you are accessing your (old) wallet.

If your funds should be on the same account as your old transactions are, it doesn't make sense. It may be a network/sync issue.
Did you check your addresses (those which should have a balance; inside your trezor) on a blockexplorer ? If they have a balance AND are seed as your addresses inside your trezor, it definitely is a network/sync/display issue. 


I have all seeds and did dry runs before update. The seeds work but only open an old wallet from October last year. All balances show on block chain. I just cant access the BTC wallets I had before the firmware update.  It looks like a bad link or something..
TUMAS
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July 23, 2018, 08:11:05 AM
 #15

Yes all funds appear on blockexplorer so no funds have been "lost"

You mentioned sync? is there a manual thing I can to do to sync?

Its very strange as all funds are on blockchain but cant access anything on terzor
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July 23, 2018, 08:24:44 AM
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The seeds work but only open an old wallet from October last year. All balances show on block chain. I just cant access the BTC wallets I had before the firmware update.


Please answer this question:

Did you check your addresses (those which should have a balance; inside your trezor) on a blockexplorer ?


Check whether the addresses which have a balance appear in your trezor.

TUMAS
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July 23, 2018, 08:31:30 AM
 #17

I opened a ticket with Trezor but no reply as yet..
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July 23, 2018, 08:33:39 AM
 #18

"Not understanding your point of questions for which it cannot be answered, as you will not get a straight answer. For now I will suggest you go for trezor support center to discuss your situations. Hope you find solutions.

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July 23, 2018, 10:56:11 AM
 #19

This might be a technical glitch or something. it is hoped that the technical team will fix this problem. Regardless these sort of problems cause panic among people as this will damage the coin holder a lot.
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July 23, 2018, 10:56:22 AM
 #20

From my point of view it happen in some case. But worry no more. It will be fix.Please check your massage, verify your account. I think it will be solve soon.
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