how long to get support from Poloniex exchange?

[kulsuma]

Don’t panic. Because I believe that Polponix Exchange support team always assist you their better services. You just send them detailing your problem then  hopefully they will send you the best solution.

[WaffleMaster]

Poloni was recently acquired by circle so the chances that you'll eventually get a solution is pretty high. Circle needs to do a lot of improvements to poloni and that will take time. You'll like need highly identifying documents to get money out of poloni and I believe they started doing this a while back to try and avoid legal issues with several countries.

Hi anyone!
I had 1 problem maybe 4 months in Poloniex.
They are maybe dont want to fix my issue.
They are maybe want close my account to take all my balance in.
Anyone else had any issue like me?

Hi, this is a discussion for altcoins. But I don't know if where should you discuss for the problems of your exchanges.

This is not a discussion for altcoins. You yourself even admit you have no idea where to discuss exchange issues (spoiler, it's in the service discussion: exchange section, which this is in).

[pugman]

I waited six weeks for some issue once upon a time. After that I decided my business was better taken elsewhere.

Considering who now owns them it's pretty disgusting how shonky they still are. It's been several months now and there's all this legacy account freezing bullshit and support still sounds pathetic. There's not even a bubble any more.

I expected it to be a shining example to every other exchange by now.

Looks like someone else might be holding them to account now - https://cointelegraph.com/news/us-delaware-doj-reaches-out-to-poloniex-crypto-exchange-users-if-they-have-an-issue

Poloniex fucked up, big time. I am surprised the US DoJ even did something here. There are so many people who want to file a class action lawsuit against poloniex for stealing their funds. At some point, I started to think that all exchanges are just online version of banks, which they are, hope is lost. I hardly exchanges now,including binance.

Some people waited 3 months and got an answer, but that's no good. I expected polo to have more support staff once, Circle acquired it, but that only made things worse. OP, did you hear back or not?

[timerland]

Hi anyone!
I had 1 problem maybe 4 months in Poloniex.
They are maybe dont want to fix my issue.
They are maybe want close my account to take all my balance in.
Anyone else had any issue like me?

Yes, plenty of people.

If you did some research before you used poloniex then you would have definitely found a lot of negative reviews surrounding their support in general. They are quite unresponsive and will take a long time to answer your queries.

For me, it took them 2 weeks to sort out something as simple as a withdrawal that is awaiting approval - and I'm one of the lucky ones. Your 4 months is definitely unacceptably long for a support case. May I ask what the problem was that has led you to contacting support in the first place? Have they replied to you or not at all?

Some screenshots would be helpful. But even with the recent circle acquisition i can't say that poloniex has gotten a lot better.

[rabia_laskor]

Getting in touch with the customer care service or their technical support system will be the best way to get the solution to your problem in the fastest way possible and without errors. The only catch is, their replies are pretty slow.

[IsabellaSophia]

Poloniex is cryptocurrency exchange platform. They how to deal with loads of issues daily. Don't be disheartened and again report to them. I think they will answer you soon.