I see that they do not meet anyone even here, but they are active.
Have you messaged them about this thread's existence? Post a link to this thread in their official one.
do not deposit, do not bet on this site jetwin.com.
I do not see where I can complain, but I will look
They have a good reputation, to be honest. You just need to get the issue sorted out by either talking to one of the support or wait for them to respond here.