How to master Telegram community management ??

[psoo7]

Some tips to create a better telegram community:

1.   The community and manager and his team must be well versed with the startup’s white paper and FAQ questionnaire as the questions from the channel members are continuous in this regard.
2.   They must be kept abreast with the latest developments in the company and query resolution methods on a regular basis.
3.   Whenever a latest update is pinned, it’d be handy to add another link to it at the bottom that has the list of all the past pinned posts.
4.   Ask Your Community Questions About Themselves.(Sometimes personal as well to make them feel  that this is their place).
5.   Keeping a list of major and important investors and customers handy would also be useful.
6.   Its a healthy practice to diversify the price discussion and financial group from the technical group , which is useful to resolve queries in a more prompt and efficient manner.
7.   Having a Business Analyst as well along with a technical analyst to coordinate with would also be useful for the team , for explaining and bridging the knowledge gaps between the community admins and backend developers.
8. Running various competitions or giveaways ( a Rapid fire questionnaire) or (giving some tokens/vochers to 1000th/5000th/ 50000th member ).
9. Appointing managers at different time zones because world never sleeps at a time.
10.    Constantly Ask For Feedback (You get to know things which you dint know).

[1714761417]

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[1714761417]

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[Kathy2393]

A very good insight provided. It becomes very hectic in case of larger communities. this will surely help.

[toddmichael]

Some tips to create a better telegram community:

1.   The community and manager and his team must be well versed with the startup’s white paper and FAQ questionnaire as the questions from the channel members are continuous in this regard.
2.   They must be kept abreast with the latest developments in the company and query resolution methods on a regular basis.
3.   Whenever a latest update is pinned, it’d be handy to add another link to it at the bottom that has the list of all the past pinned posts.
4.   Ask Your Community Questions About Themselves.(Sometimes personal as well to make them feel  that this is their place).
5.   Keeping a list of major and important investors and customers handy would also be useful.
6.   Its a healthy practice to diversify the price discussion and financial group from the technical group , which is useful to resolve queries in a more prompt and efficient manner.
7.   Having a Business Analyst as well along with a technical analyst to coordinate with would also be useful for the team , for explaining and bridging the knowledge gaps between the community admins and backend developers.
8.    Constantly Ask For Feedback (You get to know things which you dint know).

Good advice. but can you please elaborate the 5th point.( keeping the list of investors handy?)

[blockcainproject]

Some tips to create a better telegram community:

1.   The community and manager and his team must be well versed with the startup’s white paper and FAQ questionnaire as the questions from the channel members are continuous in this regard.
2.   They must be kept abreast with the latest developments in the company and query resolution methods on a regular basis.
3.   Whenever a latest update is pinned, it’d be handy to add another link to it at the bottom that has the list of all the past pinned posts.
4.   Ask Your Community Questions About Themselves.(Sometimes personal as well to make them feel  that this is their place).
5.   Keeping a list of major and important investors and customers handy would also be useful.
6.   Its a healthy practice to diversify the price discussion and financial group from the technical group , which is useful to resolve queries in a more prompt and efficient manner.
7.   Having a Business Analyst as well along with a technical analyst to coordinate with would also be useful for the team , for explaining and bridging the knowledge gaps between the community admins and backend developers.
8.    Constantly Ask For Feedback (You get to know things which you dint know).

Asking personal questions is important as they start to feel bore after a certain point of time.

[psoo7]

Some tips to create a better telegram community:

1.   The community and manager and his team must be well versed with the startup’s white paper and FAQ questionnaire as the questions from the channel members are continuous in this regard.
2.   They must be kept abreast with the latest developments in the company and query resolution methods on a regular basis.
3.   Whenever a latest update is pinned, it’d be handy to add another link to it at the bottom that has the list of all the past pinned posts.
4.   Ask Your Community Questions About Themselves.(Sometimes personal as well to make them feel  that this is their place).
5.   Keeping a list of major and important investors and customers handy would also be useful.
6.   Its a healthy practice to diversify the price discussion and financial group from the technical group , which is useful to resolve queries in a more prompt and efficient manner.
7.   Having a Business Analyst as well along with a technical analyst to coordinate with would also be useful for the team , for explaining and bridging the knowledge gaps between the community admins and backend developers.
8.    Constantly Ask For Feedback (You get to know things which you dint know).

Good advice. but can you please elaborate the 5th point.( keeping the list of investors handy?)

If you have the list you can address the urgency(Potential investor) and if there is something which need to be tackled with more personalized experience like a skype call - you can arrange that keeping that list in mind.

[kzr_sk]

Some tips to create a better telegram community:

1.   The community and manager and his team must be well versed with the startup’s white paper and FAQ questionnaire as the questions from the channel members are continuous in this regard.
2.   They must be kept abreast with the latest developments in the company and query resolution methods on a regular basis.
3.   Whenever a latest update is pinned, it’d be handy to add another link to it at the bottom that has the list of all the past pinned posts.
4.   Ask Your Community Questions About Themselves.(Sometimes personal as well to make them feel  that this is their place).
5.   Keeping a list of major and important investors and customers handy would also be useful.
6.   Its a healthy practice to diversify the price discussion and financial group from the technical group , which is useful to resolve queries in a more prompt and efficient manner.
7.   Having a Business Analyst as well along with a technical analyst to coordinate with would also be useful for the team , for explaining and bridging the knowledge gaps between the community admins and backend developers.
8. Running various competitions or giveaways ( a Rapid fire questionnaire) or (giving some tokens/vochers to 1000th/5000th/ 50000th member ).
9.    Constantly Ask For Feedback (You get to know things which you dint know).

All points have been jotted down in a proper way. Thanks for sharing this, will help a lot. I'm gonna put this on group so that our community managers can get their skills elevated with its facilitation!

[Zineum]

Thanks for pointing out most effective methods to help who are running telegram groups.

[Standard Kepler]

The team could try to hire community managers with different timezones, like one in Asia Timezone one in US, this can keep the group 24/7 being active thus understanding and knowing different timezone's investors more

[psoo7]

The team could try to hire community managers with different timezones, like one in Asia Timezone one in US, this can keep the group 24/7 being active thus understanding and knowing different timezone's investors more

Point noted! I missed it out. Its very important to be active at different time zones.