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July 31, 2018, 06:31:04 PM |
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hey all. im new here so im sry if posting in the wrong forum. anyway on to the ongoing issue ive had w Coinbase. I purchased $75 of btc back on 6/8. i also purchased $10 in my usd wallet. i wanted to xfer the btc from my btc wallet to my Blockchain but was told by a Coinbase support rep that i would have to wait a few days before i was allowed to xfer the btc i just purchased. over the next few days i checked my checking acct and noticed that the $85 had been double charged to my acct. i called Coinbase and their rep said they would look into it and that he would write a ticket on my acct in the meanwhile. i waited another 4 days and nothing was resolved on their end so i filed a dispute w my bank for the $85 that was double charged. they immediately refunded the money to my checking acct. afterwards however, Coinbase put a hold on my funds. i called and their support rep essentially said all i could do was wait for their specialists to investigate my acct to see what happened w the double charge. so i waited, and waited, and waited. finally the hold on my funds was lifted on 7/19. now its not letting me send anything from my wallets as it says that "buys are currently disabled for me acct." my bank along w checking acct info was deleted off my Coinbase. i tried re-adding my bank info but it told me that the bank acct had alrdy been added and that i would have to contact support to reinstate it. i called their support reps, again, and was told that my acct would be escalated to their specialists and that within a few days the issue should be resolved. today however, i was sent an email saying that its been determined that my acct is currently not eligible for a review and that after 60 days i could contact them and they cans ubmit my account for a review at that time. they also told me in the email that they cannot elaborate on their decision making process. i called support once again and the rep basically told me there was nothing he could do and that he has no explanation on his end for whats going on w my acct. ive alrdy been waiting 2 months almost w no resolution and now theyre saying to wait another 2 months. anyone have any advice or tips that could lead to a resolution in this matter? thx in advance.
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