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August 08, 2018, 10:18:33 PM |
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It seems like CryptoBridge is suffering from multiple withdrawal and deposit ticket issues that they've "sent to dev" that are not being resolved. I've seen a number of people asking about old tickets being "sent to dev" multiple weeks ago and the cryptobridge staff ignore their questions.
Personally, I had an LTC deposit fail to go through on July 20. I sent it just before they did emergency maintenance and disabled deposits and withdrawals. After the maintenance was completed and my deposit still did not go through, I opened a support ticket, and was advised to wait 48-72 hours for a response.
I asked about the ticket on discord in the beginning of the following week and was informed that those were 48-72 BUSINESS hours. So I waited. Still no response.
On July 28th, over a week later, I jumped into discord again and asked about my ticket. One of the community managers had me DM him my ticket info, and after reviewing it, he informed me that he could not solve it and had to "send it to the dev team"
Around the beginning of the month, I asked in Discord how long it took the devs would take to handle a ticket, and was told to "just be patient".
But as I browsed the support channel, I noticed more and more people asking about missing deposits and withdrawals and just being brushed off by the support team. A lot of the issues seem to be from a few weeks ago, so I am just wondering if any of the tickets being sent to dev are truly being resolved, or what is going on here.
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