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November 14, 2017, 07:33:50 PM |
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if its been months without reply then there is possibility of things gone wrong, I have known situations where a payment (that has had no tx fee) has failed to fill the order and the money is sitting with the paying company (normally bitpay) did you get a tx-id or an order number, I would start chasing bitpay aswell.
bitmain will answer, I have had really serious probs with bitmain (more thank 10kusd missing) but it was resolved, if you have your receipt or some proof it will get sorted, they are busy.
I am sure someone with more insight will chime in, but bitmain do not (or wont) respond here to individual cases.
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