YoBit stole 10 ETH from me – a conversation with Dominik Herzog - Chat Log

[MSTDR]

This is the transaction in reference:
https://etherscan.io/tx/0xfcd28ba9ff2d2be8c781ab8be4a32d18823ecc7b6cb11b79e28ab48d6e52f1ec

On November 13, 2017 I accidentally sent 10 ETH to my ETC wallet – this is a common mistake. I understand that support may take some time to respond to requests because of the amount of users they have to deal with. I have made several support tickets and have sent messages directly to dominikherzog and Narvia but it has been 9 months and it is safe to say that YoBit is keeping my money.

I just want everyone to be aware of the kind of people you are dealing with. He is claiming it is impossible to get my ETH out of my ETC wallet, which is complete bullshit since other exchanges can do it. I even offered to let support keep 2 ETH if they transfer my ETH within the next 2 weeks but why would they help when they can just keep all 10 ETH?

Here is the chat log with him from YoBit on December 2017. Note that I edited out all the irrelevant messages and only left the ones between dominikherzog, MSTDR (myself) and any messages in relation to our discussion.

CHAT LOG

[/b][/u]

MSTDR L1: dominikherzog, i just sent you a PM

MSTDR L1: please move my ethereum from my ETC wallet to my ETH wallet

dominikherzog: MSTDR, what is PM?

MSTDR L1: i sent it there by accident; i know they are two different coins

dominikherzog: MSTDR, wher is exchange fault?

MSTDR L1: PM is personal mail

MSTDR L1: the echange is not at fault; i'm at fault. But only the exchange can get it out because you have my private keys

MSTDR L1: i'll pay you for your time i know its a time consuming process

MSTDR L1: dominikherzog, i don't think you correctly understood my messages. Are you a native English or Russian speaker? I speak both. I can write to you in whatever language you prefer. I really need my Ethereum. I'll pay you for your time

dominikherzog: MSTDR, i sent you on both .what is not clear?

MSTDR L1: dominikherzog, I'm asking you to move my Ethereum from the incorrect ETC address that I sent it to to the proper ETH address. You are responding that they are different coins. I know that. I'll pay you 1 ETH

MSTDR L1: dominikherzog, I have 9.99990434 ETH sitting in my ETC wallet. Move it to my ETH wallet and you can keep 1 ETH

hamid847 L1: dominikherzog, just answer me for god tell me what i must do i want to cancel or resend my 361$ perfect money back

dominikherzog: hamid847, how many time will repeat?it's funny

dominikherzog: 5 years old will understand from 3-5 times

hamid847 L1: dominikherzog, yes but why you don't answer?

dominikherzog: hamid847, tell me any reason i will not ban you for spam?

hamid847 L1: dominikherzog, dear dominikherzog one week before i request some money to my perfect money account but after one week still in processing?! just tell me what should i do and i reapeatwon't

dominikherzog: mattgsolar, you no idea about...one sent doge to dgb,,one sent eth to etc,,,one sent btc to bcc ,,,,and repeat

Raymoon L1: dominikherzog, I have a problem with the input on the stock exchange YoBit coins NEM, can you help? Tech support doesn't know what to do.

dominikherzog: Raymoon, you can only wait tech team 2018-2020

Raymoon L1: Why?

Raymoon L1: dominikherzog, Why?

tiranad: hamid847, Hard to say, they are busy, but it is out of Doms capability to resolve, so bashing him just makes him angry :0

dominikherzog: rajafzd, only if god approve

MSTDR L1: thebunk, people will make mistakes, every exchange has a system for correcting these mistakes; its called customer support.

thebunk L3: MSTDR, some mistakes are not recoverble

thebunk L3: tiranad, when water flows uphill it will be fixed

MSTDR L1: thebunk, they are recoverable because the exchange has the private adress keys. Other exchanges can recover these types of mistakes

tiranad: thebunk, I agree

sZetta L1: thebunk, This one in particular is, it just takes manual work, and there's lots of these mistakes to fix, it sounds like...

Raymoon L1: dominikherzog, I understand in the near future nobody can help me?

tiranad: MSTDR, Yes, but some items, inboud to wrond address and such, is really back on the sending side, not the receipt.

murdpro L7: dominikherzog, what do you mean "if god approves"?

dominikherzog: MSTDR, other exchanges support cross transfer

hamid847 L1: dominikherzog, dear dominikherzog i just have a problem if supoort will answer me finally tell me to wait please just answer this

MSTDR L1: tiranad, that is incorrect. Only the recieving side can get it out

MSTDR L1: dominikherzog, this is not a cross transfer issue. The Code is in my ETC wallet. Only YoBit can take it out because they have the private keys

dominikherzog: MSTDR, my answer is from tech team

MSTDR L1: dominikherzog, who can i contact on the tech team. the info you are giving me is incorrect. Other exchanges can move the ethereum to the correct wallet

dominikherzog: MSTDR, other yes

dominikherzog: MSTDR, they can promisee you what you want to hear

MSTDR L1: dominikherzog, you are saying YoBit does not have the cababibilty to take my 9.9 ETH out of my ETC wallet and move it to my ETH wallet?

MSTDR L1: dominikherzog, are you saying YoBit cannot do it or they don't want to do it.

MSTDR L1: dominikherzog, when will support get to my case i transferred 10 ETH to my ETC wallet by accident

MSTDR L1: this was on november 13

MSTDR L1: still no response

dominikherzog: MSTDR, 1999=never

MSTDR L1: dominikherzog, There are plenty of people on [link] who claim that you were able to retrieve their ETH after they accidentaly sent it to their ETC wallet

MSTDR L1: the link is bitcointalk forum

dominikherzog: MSTDR, fake info

MSTDR L1: dominikherzog, you claim that YoBit does not have the capability to take my ETH out of my ETC wallet is not true

MSTDR L1: dominikherzog, so there are a bunch of poeple on the forum who are making things up for no reason or motive

wireframe: MSTDR, yes, that's why the chat is often called "trollbox"

MSTDR L1: dominikherzog, you understand that 10 ETH is a lot of money for me thats about $8000

dominikherzog: MSTDR, no

moneywire: dominikherzog, my BCC also into my btc wallet , ticket sent 8 months ago

sauliukas L1: MSTDR, I have sent ETH to ETC (My eth wallet) address. I now trying to recover it with "private key" export/import option

MSTDR L1: wireframe, but why bother when they can just keep my $8000 worth of ethereum and I cant do anything about it

wireframe: MSTDR,

• terms and conditions

sauliukas L1: MSTDR, yes, but the problem is theirs support is overhelmed. And when it comes to Transaction, missing coins - it takes like 4-8 weeks for them to fix it. And your problem is well, your own made. So unless you made like 5ETH+ transaction to ETC address - I don't think they will find time to toss around with priv key

MSTDR L1: sauliukas, i made 10ETH to my ETC address

sauliukas L1: MSTDR, oh snap, try to negotiate and do 80/20 or soemthing like that. So they have something to work for ?

wireframe: MSTDR, but really I think they just have a LOT of work to do and that's not that fast. and you are just another user so take your turn. something like this

MSTDR L1: sauliukas, i contacted support November 13th. Support has not responed, dominik Herzod is telling me they won't get it back at all, he is not telling me they are overloaded

MSTDR L1: I told them they can keep 1 ETH if they get it back this week

moneywire: MSTDR, u offer them 2

sauliukas L1: MSTDR, Wait for support. I had simple problem ( sent to many coins at once and transfer got frozen) - took them about 6-8 weeks to fix it. They just fixed it without tossing around with emails. sO STAY COOL AND WAIT FOR ANOTHER 2-4 WEEKS :s

MSTDR L1: wireframe, I told them they can keep 1ETH if they get it back for me this week. Why would they take 2 when they can just take all 10 ETH

wireframe: MSTDR, are you sure this is possible at all?

sauliukas L1: wireframe, yes it is

MSTDR L1: wireframe, i'll wait until January 13th, maybe even February 13th. Then i'm going to call Putin

sauliukas L1: MSTDR,

wireframe: sauliukas, oh great, then MSTDR should just have faith and wait )

moneywire: i sent 5.53 BCC wrongly to my BTC wallet around 6-7 months ago

moneywire: today MSTDR made me remember it again

MSTDR L1: sauliukas, All I can do is wait. But DominikHerzog is telling me flat out that i'm screwed and i'm never going to see my money.

moneywire: MSTDR, he is true

sauliukas L1: MSTDR, oh snap, try to negotiate and do 80/20 or soemthing like that. So they have

MSTDR L1: moneywire, I woulder how many people work for YoBit? I'm hoping its a lot and DominikHerzog is just some low-level chat admin at the very bottom of the chain who doesn't know what he's talking about because other people have gotten their ETH back from their ETC wallet. But this is probably wishful thinking on my end.

dominikherzog: MSTDR, you can think what you want

MSTDR L1: dominikherzog, I have to give you some credit, i've never dealt with an employee of a company who informs me that they are going to keep my money as frankly as you do

MSTDR L1: dominikherzog, i'm going to call Putin

sauliukas L1: MSTDR, don't make it worse. Just wait for support to reply

wireframe: sauliukas, oh great, then MSTDR should just have faith and wait )

dominikherzog: MSTDR, the choice is yours

MSTDR L1: dominikherzog, I don't really have a choice

[Slow death]

MSTDR L1: dominikherzog, I don't really have a choice

hire a detective or programmer or anyone else to find out the fucking address of the owner of that exchange of shit and report them to the police and the courts or just hire a lawyer and report your case to the police and let the police investigate this exchange of shit, they may not be guilty in you case, but they are very arrogant and have no respect for their clients. I do not understand why governments are not banning any exchange that do not have a license.

[Lucius]

You send ETH to wrong address and you do it on YoBit exchange, two big mistakes in one move. It is possible to recover your coins, but it takes time, good will, and technical knowledge to do this. Unfortunately with YoBit you can not count to none of the above mentioned, it is just maybe one of the worst exchanges when it comes to user support.

Some other exchanges which have much better customer support and a better reputation do not want to solve such problems, in addition to what I mentioned there is also security issue when exchange performs such a procedure. I do not know is there anything in YoBit TOS regarding yor problem, but you can read what Bitfinex says about it.

[milewilda]

You send ETH to wrong address and you do it on YoBit exchange, two big mistakes in one move. It is possible to recover your coins, but it takes time, good will, and technical knowledge to do this. Unfortunately with YoBit you can not count to none of the above mentioned, it is just maybe one of the worst exchanges when it comes to user support.

Some other exchanges which have much better customer support and a better reputation do not want to solve such problems, in addition to what I mentioned there is also security issue when exchange performs such a procedure. I do not know is there anything in YoBit TOS regarding yor problem, but you can read what Bitfinex says about it.

Even on Kucoin exchange once you sent out wrong token into other address then they wont really make any recovery and considered those coins to be a donation to the exchange. I dont know if this terms is also applicable to Yobit exchange. I didnt read up the entire conversation but one thing i do only spot out which their support system is horrible. Digging up those funds wont really be that easy but you can somehow ask them yet they are the only ones would able to resolve that problem but as expected for yobit about the delays.

This thread is much better to be moved on reputation.

[buwaytress]

I really don't know what to say to you OP. I hate the idea of beating on a guy who's already down so I guess there's no use pointing out the mistakes you've already made but hopefully you learn from a very expensive lesson. Bitcoin and crypto are incredible in the sense that only you are in control of your funds, so always double, triple check before you sign any transaction. It really doesn't take more than five more seconds to confirm you're doing what you want to.

Stay away from exchanges like Yobit too, keep your trading with centralised exchanges only as you need/require. Sooner or later, they all bite back.

Keep asking them every now and then, you never know your luck with them might change. Difficult to keep courteous and polite I know, but being aggressive won't help your cause. Maybe even ask them how much it would cost in a brand new support ticket to recover this for you. Maybe you have to accept their fee.

Sorry to say you should give up hope on that 10 ETH.

[magneto]

Has the tech team come up with any response to your tickets? Or have they just flat out ignored you?

Not surprising though if they did, since this is literally how yobit is operating right now.

They're obviously using the excuse here that you are the one that made the mistake. While I understand that retrieving ETH from an ETC wallet is a long process, it is doable by most exchanges and definitely have been practically done before. Especially when you offered to pay a cut of that sum to Yobit, there is no excuse for not attending to this matter, but instead, go completely without a response for nearly a year.

Hopefully you now know how bad of an exchange yobit is. Anything could go wrong with them, and there are virtually no benefits of using them. Avoid in the future and take this as a lesson.

[MSTDR]

I really don't know what to say to you OP. I hate the idea of beating on a guy who's already down so I guess there's no use pointing out the mistakes you've already made but hopefully you learn from a very expensive lesson. Bitcoin and crypto are incredible in the sense that only you are in control of your funds, so always double, triple check before you sign any transaction. It really doesn't take more than five more seconds to confirm you're doing what you want to.

Stay away from exchanges like Yobit too, keep your trading with centralised exchanges only as you need/require. Sooner or later, they all bite back.

Keep asking them every now and then, you never know your luck with them might change. Difficult to keep courteous and polite I know, but being aggressive won't help your cause. Maybe even ask them how much it would cost in a brand new support ticket to recover this for you. Maybe you have to accept their fee.

Sorry to say you should give up hope on that 10 ETH.

I offered them 2 ETH back when ETH was worth close to $1000 but o never received a response.

[MSTDR]

Has the tech team come up with any response to your tickets? Or have they just flat out ignored you?

Not surprising though if they did, since this is literally how yobit is operating right now.

They're obviously using the excuse here that you are the one that made the mistake. While I understand that retrieving ETH from an ETC wallet is a long process, it is doable by most exchanges and definitely have been practically done before. Especially when you offered to pay a cut of that sum to Yobit, there is no excuse for not attending to this matter, but instead, go completely without a response for nearly a year.

Hopefully you now know how bad of an exchange yobit is. Anything could go wrong with them, and there are virtually no benefits of using them. Avoid in the future and take this as a lesson.

The tech team never responded to any of the 5 tickets I opened up.  Dominik Herzog responded with this:

Ethereum and Ethereum Classic are two different coins.
You can't send money from Ethereum to Ethereum Classic addresses.
Please deposit ETH and ETC to correct addresses. Yobit will not cross-chain credit your account.
Yobit generates a separate Ethereum and Ethereum Classic deposit addresses because of security requirements.
Info: What is the replay attack? http://vessenes.com/do-not-mess-with-eth-classic-it-will-f-you-up/

...so he basically ignored my concern

[shield132]

MSTDR L1: dominikherzog, I don't really have a choice

hire a detective or programmer or anyone else to find out the fucking address of the owner of that exchange of shit and report them to the police and the courts or just hire a lawyer and report your case to the police and let the police investigate this exchange of shit, they may not be guilty in you case, but they are very arrogant and have no respect for their clients. I do not understand why governments are not banning any exchange that do not have a license.

They maybe don't care about it but why? I really can't understand like you. Did they take any actions against Hashocean? (for example), noo.
These bullshits said "they can promisee you what you want to hear" about refund to eth account. They don't care about this forum currently and that's why they called these claims lies. They prefer 10 eth over 2 eth as you offered them for refund, they are smarts, hah, shit exchanger with shit staff and employees.

[Joel_Jantsen]

On November 13, 2017 I accidentally sent 10 ETH to my ETC wallet – this is a common mistake.

That is not a common mistake. Every exchange advice you to send right coins to the right wallet and also warns you the coins will be lost forever if you do. Now, I'm not technically aware what happens when you send a coin to a wrong address but do you think it's recoverable? What are you expecting the support to do? Do they have a way of getting those ETH back?

[MSTDR]

On November 13, 2017 I accidentally sent 10 ETH to my ETC wallet – this is a common mistake.

That is not a common mistake. Every exchange advice you to send right coins to the right wallet and also warns you the coins will be lost forever if you do. Now, I'm not technically aware what happens when you send a coin to a wrong address but do you think it's recoverable? What are you expecting the support to do? Do they have a way of getting those ETH back?

Here are some exchanges that state that the ETH is recoverable:

https://support.binance.com/hc/en-us/articles/115003798612-Deposited-wrong-coins
https://support.hitbtc.com/hc/en-us/articles/115005447669-Recovery-of-mistakenly-sent-deposits
https://support.bittrex.com/hc/en-us/articles/115000961172-Bittrex-s-Crosschain-Recovery-Policy

here are some posts by users that got their ETH back:

https://bitcointalk.org/index.php?topic=1902605.0
https://www.reddit.com/r/ethtrader/comments/6wrr4a/sent_eth_to_etc_deposit_address_on_bittrex_what/

They can get it back if they want but why would they when they can just keep all 10 ETH

[SyGambler]

On November 13, 2017 I accidentally sent 10 ETH to my ETC wallet – this is a common mistake.

That is not a common mistake. Every exchange advice you to send right coins to the right wallet and also warns you the coins will be lost forever if you do. Now, I'm not technically aware what happens when you send a coin to a wrong address but do you think it's recoverable? What are you expecting the support to do? Do they have a way of getting those ETH back?

Here are some exchanges that state that the ETH is recoverable:

https://support.binance.com/hc/en-us/articles/115003798612-Deposited-wrong-coins
https://support.hitbtc.com/hc/en-us/articles/115005447669-Recovery-of-mistakenly-sent-deposits
https://support.bittrex.com/hc/en-us/articles/115000961172-Bittrex-s-Crosschain-Recovery-Policy

here are some posts by users that got their ETH back:

https://bitcointalk.org/index.php?topic=1902605.0
https://www.reddit.com/r/ethtrader/comments/6wrr4a/sent_eth_to_etc_deposit_address_on_bittrex_what/

They can get it back if they want but why would they when they can just keep all 10 ETH

understandable , but these exchanges aren't yobit
since you are doing the research here in the forums you should had seen that many people have different kind of coins stuck in yobit even they did the right transaction to the right wallet

in your case you just gave one of the shadiest exchanges a reason to scam you and I'm afraid there is nothing that can help you if their support didn't help you
just forget about the coins and move on cause yobit doesn't care about one more negative feedback

[Bitinity]

Is there any specific terms about mistakenly sent deposit on yobit? Maybe something like "you will lose your coin once you sent to wrong address"? I'm not a fan of yobit since there are too many bad reviews, so I do not know about them well.
From what I see on the conversation above, it seems that you'll not get your ETH back. Sorry to say, but it was your own fault and you did it in a bad exchange imho. Just like what others has said, forget it or wait for a miracle that they will process it as what you want.

[xander1982]

Dear MSTDR,
I faced the same issue on yobit . They stole my 18,6 ETHs.
I tried to transfer from My ETH Poloneix wallet to my yobit ETC classic wallet.
it is in the air more than 500 days.

Dominingherzog , does not response, when I write a support message, they reply an automotic messega regarding replay attack topic.

did you find a solution ?

[Hamphser]

Dear MSTDR,
I faced the same issue on yobit . They stole my 18,6 ETHs.
I tried to transfer from My ETH Poloneix wallet to my yobit ETC classic wallet.
it is in the air more than 500 days.

Dominingherzog , does not response, when I write a support message, they reply an automotic messega regarding replay attack topic.

did you find a solution ?

Im not saying that you wont recover those funds but 99% sure that this would be most likely the case.Dont expect for those ETH to be returned yet yobit support doesnt really respond forever.

[1Referee]

Dear MSTDR,
I faced the same issue on yobit . They stole my 18,6 ETHs.
I tried to transfer from My ETH Poloneix wallet to my yobit ETC classic wallet.
it is in the air more than 500 days.

Dominingherzog , does not response, when I write a support message, they reply an automotic messega regarding replay attack topic.

did you find a solution ?

What do you mean with 'it is in the air more than 500 days'? That the coins are still untouched after your transfer? If so, that's actually a good thing. It means that Yobit didn't move these coins, because that would be somewhat of a shady move, especially with how they continue to ignore you.

Most forks only result in problems. Within the market, and for exchanges themselves because they have to dig up old private keys to recover user funds.

[Slow death]

did you find a solution ?

Name: MSTDR
Posts: 32
Activity: 32
Merit: 0
Position: Newbie
Date Registered: December 19, 2017, 12:35:59 AM
Last Active: September 25, 2018, 11:18:26 PM

This is a question that you will not have the answer. But I think his problem has not been solved.. yobit are scammers and you should not have used yobit

[Zalaster]

From what I see on the conversation above, it seems that you'll not get your ETH back. Sorry to say, but it was your own fault and you did it in a bad exchange imho. Just like what others has said, forget it or wait for a miracle that they will process it as what you want.

This is not technically difficult, and I see the problem that they do not want to return funds using a user error as an excuse. I had similar problems on several exchanges, for example, I recently sent ETH when exchanging for ChangeNOW. It was my mistake, but they solved it within a few hours. Why can't YoBit do this? I am surprised that someone still uses these scammers.

[Matematic]

It's a common mistake, to send eth to etc wallet or bch to btc and so on. Honest services are refunding such cases fast enough. What's difficult to log in your etc wallet using eth private key and send funds back to the user excluding network fee?

[Ave_Maximus]

It's a common mistake, to send eth to etc wallet or bch to btc and so on. Honest services are refunding such cases fast enough. What's difficult to log in your etc wallet using eth private key and send funds back to the user excluding network fee?

I did the same error twice.. on SimpleSwap and ChangeNOW. both services refunded me bsv and etc in a few days