The fact that B-EX.IO is being scammed, please all exchanges be wary of such fra

[b-ex.io]

Most people only like to hear fraudsters tell stories, rather than listening to the facts of bitterness.

Hello, I am a business manager from the Hong Kong Stock Exchange (B-EX.IO). In order to express my meaning more clearly, I will tell some facts in Chinese. After all, this is my mother tongue. Then, I will use the crappy English to say the same thing again. Just now we learned that some people say that we are a liar, the post is here https://www.reddit.com/r/CryptoCurrency/comments/95z7rm/rcryptocurrency_i_need_your_help_the_bexio/. Below I will reveal who is the real liar.

1、The author of the post said that he almost saved all his cryptocurrencies into B-EX. We don't know if his 480,000 UFR is all his. Of course, this is not what we care about. According to UFR. The market price is worth about $70,000. I would like to ask, but if a normal person, will deposit so much money into a new exchange at one time? I think there are probably two reasons. First, he knows that we must be very reliable, so we dare to deposit large sums of money at one time. Second, deposit a large amount of money to do the next step for fraud. Basics (more UFRs can be scammed to more UFRs). Why are fraudsters so rampant? Because he knows that as a new exchange, we don't have much weight to speak, and people are more inclined to like to hear stories like "fake exchanges, exchange frauds."

2、The post author said that our purchase order is fake. Let me explain now. After the UFR went public, we found that the purchase order was not active. At that time, the price of the whole network was about 1900 Cong, so we hung some purchase orders at the position of 700 Cong. Yes, the price was nearly three times lower, and then after about a few minutes, The author of the post (or the author of the token) deposited 480,000 UFRs and immediately slammed it at the lowest price, and the exchange's security policy prevented the event from happening in the currency of the transaction. Perhaps the author's original idea was to put all the 480,000 UFRs on the list, but after this operation was not successful, the idea of ​​implementing fraud was born, and then he really did.

3、The author said that the balance is reduced. In this matter, he only said a part of the facts. Because the currency of the listed observation area is not involved in the “mining transaction”, the observation area rules have been announced very early on the platform homepage. However, our program seems to have a small problem, resulting in the transaction in the observation area still receiving normal trading rebates. We adjusted the users who trade UFRs after they found the problem. Part of the profit from the "mining transaction" is emptied. In the process, the technicians neglected to empty the frozen balance. The author found that the first time the problem was not submitted to us, but a variety of verbal attacks on social networks, and it was only a few days later to submit this question to us. We don't know what the author is doing for this kind of god-like operation. After receiving the questions submitted by the authors, we have returned all the balances of the problems after the investigation (141,551UFR and 0.016 BTC, the total value of 2.9 BTC tokens, why should the author say that the 4BTC tokens are missing?), the author A coin application has been made. Just because of the jet lag, we can't process the withdrawal request right away, but we will all deal with it within 24 hours. As a new exchange, we would rather slow down the withdrawal rate and ensure the safety of the user's funds.

4-5. The author will withdraw the token of 6.5BTC. Yes, he did this. The author divided the UFR in the account three times. The first two times are transferred to 2400 and more than 2800 UFRs to the address 0x83b8913dfeaaad5c0938b481cdfb278a4b3a809c. For the third time, the author transferred 340,000 UFR to the address 0x4260b79b4dcbf42a164744df8912f6d934d2b921, which is the beginning of fraud. The author has repeatedly claimed that we want to transfer UFR to the first address, otherwise it will do the action on the social network. But at this point the author has already raised the coin to the second address, we can't get the extra money and give him a coin. And we will only raise the currency according to the coin application. Since the author has already submitted the application, we are obliged to withdraw the coin from the application address submitted by the author. This is understandable. At first we thought that the author had made a mistake in the address. Later, we gradually discovered that this is basically a scam set by the author. It is a deliberate trap and I want to double the UFR. We will never compromise with any fraudster. We decided to fight the fraudsters in the end.

6. This problem has been said above, we apologize for the system BUG, ​​and has returned the token of 2.9BTC value, the author has also applied for the coin, because of the time difference, will handle the coin application within 24 hours. For his screenshots, we don't think it makes any sense. If you need our evidence, we will always provide it. See who is lying and who is swindling.

7. The author said that he has more than 6 years of experience in cryptocurrency and never kept the funds on the exchange, very cautious. Then, why do you want to deposit UFR worth US$70,000 into a newly opened exchange B-EX.IO? Want to swindle on a new exchange? please answer me. Because you have 6 years of experience, so you have to rely on your qualifications to defraud a newly operated exchange?

8. Just because B-EX is in China, are you going to swindle us? You are so cautious, but you have saved almost all your savings in a new exchange. Ask all sensible people to analyze this behavior.

9. You can seek help from a Hong Kong law firm and submit an application to the Hong Kong Monetary Authority. At the same time, we will also submit evidence of the incident to the Hong Kong Monetary Authority.

10. The author said that UFR does not have any exchanges. Please see here: https://coinmarketcap.com/currencies/upfiring/#markets We can see that UFR has 8 markets, and the author actually said that there is no exchange. I suddenly understood why the author was obscured by the currency he deposited at the beginning of the post, not to mention UFR. Full of all are routines.

11. Let's talk about the eighth continent project. Why didn't we withdraw money for him? As the first free listing of B-EX.IO, the world's first project, the eighth continent (referred to as ECB), we have repeatedly communicated that we hope that the project will not have no pay, this will have a reputational impact on our exchange, ECB The team also repeatedly stressed that the market will detonate after the transaction, and the price is high. But after the ECB started trading, we saw an embarrassing situation, and there was no one pay. We hope that the ECB team will take some necessary actions to stop the embarrassing situation, but the ECB team refused. A large number of platform users asked about the status of the ECB because we decided to remove the ECB. For the listing of ECB, our colleagues in the three departments worked hard for ECB for 5 days, but did not bring us a penny of fee income. At this time, ECB users have to raise coins. Is this time we have to pay time? , pay the ETH transfer fee? This is what we don't want. Therefore, we decided to charge the ECB team for the cost of 1 ETH as the ECB coin handling fee and project default fee. We think this is completely reasonable.

12. Why are we listing for free? As a new exchange, we don't have much money to promote and promote. We can only rely on preferential policies to gather users. Change to be you, are you willing to spend money on a new exchange to list your project? No project team is willing to pay to list a new exchange. Although we are weak, which exchange was just very strong when it was founded? Aren't they all coming from the weak one step by step?

We refuse any form of fraud and we refuse to bow to any fraud force.
When we tried to post on reddit, we were told that newly registered users could not post. I think all this is designed by the author.

[b-ex.io]

大部分人只喜歡聽詐騙犯講故事，而不喜歡聽言語苦澀的事實。

妳們好，我是來自香港交易所（B-EX.IO）的商務經理。為了能更清楚的表達我的意思，我將用中文講述壹些事實，畢竟，這是我的母語，然後，我再用蹩腳的英文說壹遍同樣的事情。剛剛我們得知，有人說我們是騙子，帖子在這裏https://www.reddit.com/r/CryptoCurrency/comments/95z7rm/rcryptocurrency_i_need_your_help_the_bexio/ 。下面我將壹壹揭露誰才是真正的騙子。

1、帖子作者說，他幾乎把他所有的加密貨幣都存入了 B-EX，我們不知道他的480,000 UFR是不是他的全部，當然這也不是我們所關心的，按照UFR當時的市場價格，價值大概7萬美元。我想請問壹下，但凡是個正常人，會把如此之多的錢壹次性存入壹個新的交易所嗎？我想大概有兩個原因，第壹，他知道我們壹定很靠譜，所以才敢壹次性存入大額的錢；第二，存入大額的錢，才好為下壹步實施詐騙做好基礎（存的UFR多，就可以詐騙到更多的UFR）。詐騙犯為什麽如此猖狂？因為他知道，我們作為新的交易所，說話是沒有多少分量的，而人們也更偏向於喜歡聽“假交易所、交易所詐騙”這樣的故事。

2、帖子作者說，我們購買訂單是假的。現在我來解釋壹下。UFR上市後，我們發現購買訂單並不活躍，當時全網價格大概是1900聰，於是我們在700聰的位置掛了壹些買單，是的，價格低了近3倍，然後大概幾十分鐘後，帖子作者（或者應該叫token的作者）存入了48萬個UFR，並立即以最低價砸盤，而對於剛上市交易的幣種，交易所的安全策略阻止了這壹事件的發生。或許作者的起初想法是把48萬UFR全部砸盤，但是在這個操作沒有成功之後，就萌生了實施詐騙的想法，然後他真的這樣做了。

3、作者說余額減少。這件事，他只說了壹部分的事實。因為作為上市觀察區的幣種，是不參與“挖礦交易”的，觀察區規則在平臺首頁很早就已經公告過。但我們的程序似乎出現了壹點小問題，導致觀察區的交易依然正常獲得交易返利。我們在發現問題後對交易UFR的用戶進行了調整。將“挖礦交易”獲利的部分清空。在這個過程中，技術人員疏忽，將凍結余額清空了。作者發現問題的第壹時間不是向我們提交問題，而是在社交網絡進行各種言語攻擊，大概過了幾天之後才向我們提交這個問題。我們不知道作者是出於何種目的，才會進行這種神壹般的操作。我們在收到作者提交的問題後，排查後已經將出問題的余額全部歸還（141551UFR 和 0.016 BTC，總價值2.9 BTC 的代幣，作者為何要說是4BTC 的代幣？），作者並且已經進行了提幣申請。只是由於時差問題，我們不能馬上處理提款申請，但是我們都將在24小時內處理。作為新的交易所，我們寧可放慢提款速度，也要保證用戶的資金安全。

4-5、作者將要撤回6.5BTC的代幣。是的，他的確這樣操作了。作者分了3次提取賬戶中的UFR。前兩次分別向0x83b8913dfeaaad5c0938b481cdfb278a4b3a809c這個地址中轉入2400、2800多個UFR。第三次，作者向0x4260b79b4dcbf42a164744df8912f6d934d2b921地址轉入34萬UFR，這也就是詐騙的開始。作者多次聲稱要我們將UFR轉入第壹個地址，否則就要在社交網絡上做動作。但是此時作者已經向第二個地址提幣了，我們根本拿不出多余的幣再給他提壹次幣。並且我們只會根據提幣申請來提幣，作者既然已經提交了申請，我們就有義務向作者提交的申請地址中提幣，這個無可厚非。壹開始我們以為是作者大意弄錯了地址，後來我們逐漸發現，這根本就是作者設下的壹個騙局，是有意而為之的圈套，想讓我們付出雙倍的UFR。我們也絕對不會向任何詐騙犯妥協。我們決定跟詐騙犯鬥爭到底。

6、這個問題上面已經說了，我們對系統BUG表示歉意，並已經歸還價值2.9BTC的代幣，作者也已經申請了提幣，因為時差問題，24小時內會處理提幣申請。對於他的截圖，我們認為並沒有任何意義。如果大家需要我們的證據，我們會隨時提供。看看到底是誰在說謊，誰在詐騙。

7、作者說他有超過6年的加密貨幣的經驗，從來不把資金留在交易所，非常謹慎。那麽請問，妳為何要把價值7萬美金的UFR存入壹個新開放的交易所B-EX？想要對新交易所實施詐騙嗎？請妳回答我。因為妳有6年的經驗，所以妳就要依仗妳的資歷，來詐騙壹個剛剛運營的交易所嗎？

8、僅僅就是因為B-EX.IO在中國，妳就要對我們實施詐騙嗎？妳如此謹慎，卻把幾乎所有的積蓄都存入了壹個新的交易所。請所有有理智的人來分析下這種行為。

9、妳可以向香港的法律事務所求助，向香港金融管理局提交申請。同時，我們也會向香港金融管理局遞交此次事件的證據。

10、作者說UFR沒有任何交易所，大家請看這裏：https://coinmarketcap.com/currencies/upfiring/#markets 我們可以看到UFR有8個市場，作者居然說沒有任何交易所。我突然明白了為什麽作者在帖子的開始對他存入的幣種遮遮掩掩，不敢說是UFR了。滿滿的全都是套路。

11、接下來再說壹下第八大陸這個項目，我們為什麽沒有給他提款。作為第壹個免費上市B-EX.IO的全球首發項目第八大陸（代幣簡稱ECB），我們多次溝通希望項目不要出現沒有買單的情況，這會對我們的交易所造成聲譽影響，ECB團隊也多次強調交易後會引爆市場，價格高漲。但是ECB開始交易後，我們看到了壹個尷尬的情況，壹個買單都沒有。我們希望ECB團隊采取壹些必要的行動，阻止尷尬局面的發生，但是ECB團隊拒絕了。大量平臺用戶詢問ECB的狀況，因為我們決定下架ECB。為了ECB的上市，我們三個部門的同事為ECB辛苦加班5天，卻沒有給我們帶來壹分錢的手續費收益，而此時ECB用戶也要提幣這難道再要我們付出時間的同時，再付出ETH轉賬手續費支出嗎？這是我們不願意的。因此我們決定向ECB團隊收取1ETH的費用，作為ECB提幣手續費、項目違約費。我們認為這是完全合理的。

12、我們為什麽免費上市。作為壹個新的交易所，我們沒有太多的資金去宣傳去推廣，我們只能靠優惠政策來聚集用戶。換做是妳，妳願意在壹個新交易所花錢上市妳的項目嗎？沒有壹個項目團隊願意付費上市壹個新的交易所。我們雖然弱小，但是哪個交易所剛成立的時候就是十分強大的？不都是壹步步從弱者走過來的嗎？

我們拒絕任何形式的詐騙，我們拒絕向任何詐騙勢力低頭。
當我們試圖在reddit上發帖子的時候，我們被告知，新註冊的用戶不能發帖子。我想這壹切都是作者設計好的吧。

[b-ex.io]

Now we will not process your 140,000 UFR coin application until a public apology is made in the community.


現在我們將不會處理妳14萬UFR的提幣申請，直到妳在社區做出公開道歉。

[Treney]

Now we will not process your 140,000 UFR coin application until a public apology is made in the community.


現在我們將不會處理妳14萬UFR的提幣申請，直到妳在社區做出公開道歉。

You call yourself a legitimate exchange, but you’re holding his coins hostage until he apologizes? That is not an appropriate way for an exchange to behave at all, and makes you look like an actual scam.

[Doublelucky]

Now we will not process your 140,000 UFR coin application until a public apology is made in the community.


現在我們將不會處理妳14萬UFR的提幣申請，直到妳在社區做出公開道歉。

You call yourself a legitimate exchange, but you’re holding his coins hostage until he apologizes? That is not an appropriate way for an exchange to behave at all, and makes you look like an actual scam.

They refuse to withdraw a user’s coins... I would warn anyone against using this exchange. Exchanges cannot legally force you to do something like that.

[b-ex.io]

Now we will not process your 140,000 UFR coin application until a public apology is made in the community.


現在我們將不會處理妳14萬UFR的提幣申請，直到妳在社區做出公開道歉。

You call yourself a legitimate exchange, but you’re holding his coins hostage until he apologizes? That is not an appropriate way for an exchange to behave at all, and makes you look like an actual scam.

If you know that he is swindling ,and doing all kinds of rumors in the community, would you still withdraw money for the scammer? Shouldn't you let the liar make something for his behavior? We will not compromise the scammer until the swindler acknowledges his mistake and publicly apologizes.

如果妳明知道他在詐騙，還在社區進行各種謠言誹謗，妳還會給騙子提款嗎？妳不該讓騙子為自己的行為做出點什麽嗎？我們不會對騙子妥協，直到騙子承認了自己的錯誤並公開道歉。

[b-ex.io]

Now we will not process your 140,000 UFR coin application until a public apology is made in the community.


現在我們將不會處理妳14萬UFR的提幣申請，直到妳在社區做出公開道歉。

You call yourself a legitimate exchange, but you’re holding his coins hostage until he apologizes? That is not an appropriate way for an exchange to behave at all, and makes you look like an actual scam.

They refuse to withdraw a user’s coins... I would warn anyone against using this exchange. Exchanges cannot legally force you to do something like that.

We take every user's withdrawals seriously. We prefer to slow down the speed of withdrawal, but also to ensure the safety of users of funds. The fraudster’s 140,000 UFR withdrawal application will never be processed until he makes a public apology in the community. We don't think this is a threat of seizure. Instead, we feel that we are being threatened.

我們認真對待每壹個用戶的取款。我們寧願放慢提款速度，也要保證用戶資金的安全。騙子的14萬UFR提款申請我們絕不會處理，直到他在社區做出公開道歉。我們不認為這是壹種扣押威脅，相反，我們感到我們正在被威脅。

[drays]

Now we will not process your 140,000 UFR coin application until a public apology is made in the community.


現在我們將不會處理妳14萬UFR的提幣申請，直到妳在社區做出公開道歉。

You call yourself a legitimate exchange, but you’re holding his coins hostage until he apologizes? That is not an appropriate way for an exchange to behave at all, and makes you look like an actual scam.

If you know that he is swindling ,and doing all kinds of rumors in the community, would you still withdraw money for the scammer? Shouldn't you let the liar make something for his behavior? We will not compromise the scammer until the swindler acknowledges his mistake and publicly apologizes.

如果妳明知道他在詐騙，還在社區進行各種謠言誹謗，妳還會給騙子提款嗎？妳不該讓騙子為自己的行為做出點什麽嗎？我們不會對騙子妥協，直到騙子承認了自己的錯誤並公開道歉。

I guess this is a difference between Chinese and Western mentality. Any honest Western business has to return the money they owe to the client, even if they think the client is scammer/swindler/bastard or anything like that. If you believe clients behaviour is unacceptable, use other means to prove you right. Your personal relation with the client cannot affect your business relations to him. If you don't pay him, and require him do apologies or other unrelated actions, no Western investor will work with your exchange, as you will be considered to be unprofessional.
I assume Asian mentality is different, and Western approach will be hard for you to accept.

[b-ex.io]

Now we will not process your 140,000 UFR coin application until a public apology is made in the community.


現在我們將不會處理妳14萬UFR的提幣申請，直到妳在社區做出公開道歉。

You call yourself a legitimate exchange, but you’re holding his coins hostage until he apologizes? That is not an appropriate way for an exchange to behave at all, and makes you look like an actual scam.

If you know that he is swindling ,and doing all kinds of rumors in the community, would you still withdraw money for the scammer? Shouldn't you let the liar make something for his behavior? We will not compromise the scammer until the swindler acknowledges his mistake and publicly apologizes.

如果妳明知道他在詐騙，還在社區進行各種謠言誹謗，妳還會給騙子提款嗎？妳不該讓騙子為自己的行為做出點什麽嗎？我們不會對騙子妥協，直到騙子承認了自己的錯誤並公開道歉。

I guess this is a difference between Chinese and Western mentality. Any honest Western business has to return the money they owe to the client, even if they think the client is scammer/swindler/bastard or anything like that. If you believe clients behaviour is unacceptable, use other means to prove you right. Your personal relation with the client cannot affect your business relations to him. If you don't pay him, and require him do apologies or other unrelated actions, no Western investor will work with your exchange, as you will be considered to be unprofessional.
I assume Asian mentality is different, and Western approach will be hard for you to accept.

There may be some degree of difference between China and the West, but every business and everyone has the right to refuse to compromise with fraudsters, or sometimes this should be an obligation. If we bow to him this time, he will continue to defraud other people and other exchanges. This will bring disaster to the cryptocurrency field. It is our duty to withdraw money for him. We will not refuse, but the fulfillment of obligations is mutual. He should first eliminate the infringement of our reputation and publicly apologize until the reputation is restored, and this is his obligation.
Even if the B-EX is closed, we will never bow to the fraudsters.
或許中西方存在某種程度的差異，但是每個企業,每個人都有拒絕向詐騙犯妥協的權利，或者有時候這應該是壹種義務。如果我們這壹次向他低頭，他就會繼續去詐騙其他人和其他交易所。這將給加密貨幣領域帶來災難。給他提款是我們的義務，我們不會拒絕，但是履行義務是相互的，他應該首先消除對我們聲譽的侵害並公開道歉，直到聲譽恢復，而這就是他的義務。
即使B-EX關閉，我們也絕不會向詐騙分子屈服。

[Doublelucky]

Now we will not process your 140,000 UFR coin application until a public apology is made in the community.


現在我們將不會處理妳14萬UFR的提幣申請，直到妳在社區做出公開道歉。

You call yourself a legitimate exchange, but you’re holding his coins hostage until he apologizes? That is not an appropriate way for an exchange to behave at all, and makes you look like an actual scam.

If you know that he is swindling ,and doing all kinds of rumors in the community, would you still withdraw money for the scammer? Shouldn't you let the liar make something for his behavior? We will not compromise the scammer until the swindler acknowledges his mistake and publicly apologizes.

如果妳明知道他在詐騙，還在社區進行各種謠言誹謗，妳還會給騙子提款嗎？妳不該讓騙子為自己的行為做出點什麽嗎？我們不會對騙子妥協，直到騙子承認了自己的錯誤並公開道歉。

I guess this is a difference between Chinese and Western mentality. Any honest Western business has to return the money they owe to the client, even if they think the client is scammer/swindler/bastard or anything like that. If you believe clients behaviour is unacceptable, use other means to prove you right. Your personal relation with the client cannot affect your business relations to him. If you don't pay him, and require him do apologies or other unrelated actions, no Western investor will work with your exchange, as you will be considered to be unprofessional.
I assume Asian mentality is different, and Western approach will be hard for you to accept.

There may be some degree of difference between China and the West, but every business and everyone has the right to refuse to compromise with fraudsters, or sometimes this should be an obligation. If we bow to him this time, he will continue to defraud other people and other exchanges. This will bring disaster to the cryptocurrency field. It is our duty to withdraw money for him. We will not refuse, but the fulfillment of obligations is mutual. He should first eliminate the infringement of our reputation and publicly apologize until the reputation is restored, and this is his obligation.
Even if the B-EX is closed, we will never bow to the fraudsters.
或許中西方存在某種程度的差異，但是每個企業,每個人都有拒絕向詐騙犯妥協的權利，或者有時候這應該是壹種義務。如果我們這壹次向他低頭，他就會繼續去詐騙其他人和其他交易所。這將給加密貨幣領域帶來災難。給他提款是我們的義務，我們不會拒絕，但是履行義務是相互的，他應該首先消除對我們聲譽的侵害並公開道歉，直到聲譽恢復，而這就是他的義務。
即使B-EX關閉，我們也絕不會向詐騙分子屈服。

What drays said is accurate, this would be 100% illegal in the West. You are embarrassing yourself more by trying to force a user to behave a certain way while withholding his coins publicly. You are blackmailing him using his own coins. This is extremely unprofessional of your exchange and quite possibly illegal...you have the obligation to process his withdrawal, even if you don't agree with him.

[DigitalDoom]

So let me get this straight. This author of that reddit post complained that you, the B-EX.IO exchange, incorrectly processed his first withdrawal, and your response to that was to refuse to process his second withdrawal??? That is not ok to do. 

Maybe the author would apologize publicly if you withdraw his money to him, but why would he apologize if you are still holding his money? That's not how apologies work. Like every other poster here said you cannot make users do something by holding their own funds over their head. You are not "bowing to him" by withdrawing his money, you are completing your obligation as a legitimate business and you need to do it or nobody will trust you.

[b-ex.io]

Now we will not process your 140,000 UFR coin application until a public apology is made in the community.


現在我們將不會處理妳14萬UFR的提幣申請，直到妳在社區做出公開道歉。

You call yourself a legitimate exchange, but you’re holding his coins hostage until he apologizes? That is not an appropriate way for an exchange to behave at all, and makes you look like an actual scam.

If you know that he is swindling ,and doing all kinds of rumors in the community, would you still withdraw money for the scammer? Shouldn't you let the liar make something for his behavior? We will not compromise the scammer until the swindler acknowledges his mistake and publicly apologizes.

如果妳明知道他在詐騙，還在社區進行各種謠言誹謗，妳還會給騙子提款嗎？妳不該讓騙子為自己的行為做出點什麽嗎？我們不會對騙子妥協，直到騙子承認了自己的錯誤並公開道歉。

I guess this is a difference between Chinese and Western mentality. Any honest Western business has to return the money they owe to the client, even if they think the client is scammer/swindler/bastard or anything like that. If you believe clients behaviour is unacceptable, use other means to prove you right. Your personal relation with the client cannot affect your business relations to him. If you don't pay him, and require him do apologies or other unrelated actions, no Western investor will work with your exchange, as you will be considered to be unprofessional.
I assume Asian mentality is different, and Western approach will be hard for you to accept.

There may be some degree of difference between China and the West, but every business and everyone has the right to refuse to compromise with fraudsters, or sometimes this should be an obligation. If we bow to him this time, he will continue to defraud other people and other exchanges. This will bring disaster to the cryptocurrency field. It is our duty to withdraw money for him. We will not refuse, but the fulfillment of obligations is mutual. He should first eliminate the infringement of our reputation and publicly apologize until the reputation is restored, and this is his obligation.
Even if the B-EX is closed, we will never bow to the fraudsters.
或許中西方存在某種程度的差異，但是每個企業,每個人都有拒絕向詐騙犯妥協的權利，或者有時候這應該是壹種義務。如果我們這壹次向他低頭，他就會繼續去詐騙其他人和其他交易所。這將給加密貨幣領域帶來災難。給他提款是我們的義務，我們不會拒絕，但是履行義務是相互的，他應該首先消除對我們聲譽的侵害並公開道歉，直到聲譽恢復，而這就是他的義務。
即使B-EX關閉，我們也絕不會向詐騙分子屈服。

What drays said is accurate, this would be 100% illegal in the West. You are embarrassing yourself more by trying to force a user to behave a certain way while withholding his coins publicly. You are blackmailing him using his own coins. This is extremely unprofessional of your exchange and quite possibly illegal...you have the obligation to process his withdrawal, even if you don't agree with him.

Thank you for your attention. Yes, it is our duty to deal with user withdrawals, and we are very willing to implement such obligations. But at the same time, we have the right to maintain our own reputation and the obligation to refuse to bow to fraudsters. In this regard, we believe that there is no difference between China and the West. We are always ready to withdraw money for him, but this obligation should be shelved before our reputation is restored.
謝謝妳的關註。是的，處理用戶的提款是我們的義務，我們也非常願意執行這種義務。但是同時，我們還有維護自身聲譽的權利與拒絕向詐騙犯低頭的義務。在這方面，我們認為中西方是沒有任何差異的。我們時刻準備著為他提款，但是在我們的聲譽恢復之前，這種義務應該先擱置壹下。

[b-ex.io]

So let me get this straight. This author of that reddit post complained that you, the B-EX.IO exchange, incorrectly processed his first withdrawal, and your response to that was to refuse to process his second withdrawal??? That is not ok to do. 

Maybe the author would apologize publicly if you withdraw his money to him, but why would he apologize if you are still holding his money? That's not how apologies work. Like every other poster here said you cannot make users do something by holding their own funds over their head. You are not "bowing to him" by withdrawing his money, you are completing your obligation as a legitimate business and you need to do it or nobody will trust you.

First please allow me to lame English. Thank you for your attention. We disagree with you.
If we withdraw money for him, regardless of right and wrong, That will bring such consequences: more people will resort to this kind of fraud, because whether they succeed or not, None of them will lose anything (Send a post, the exchange will unconditionally withdraw) and don't have to be responsible for their actions (creating rumors without any apology).
But we believe that the consequences of fraud should be a single option: get money back (apologize) or lose money (no apology). Just as the law protects only legitimate citizens, the obligations of a business should not be opened to the fraudster, at least until he apologizes, and we decide to retain that obligation for the time being.
My post has already exposed the reddit author's scam, and if people still choose not to trust us, we have nothing to say. But we think that if we are to compromise with fraudsters to win the trust of people, this kind of enterprise will lose the meaning of existence, because they will not make any meaningful contribution to society. Just for their own profits to allow crime, this behavior is absolutely undesirable.
首先請允許我用蹩腳的英語回復您。謝謝您的關註。我們不認同妳的觀點。
如果我們不分是非的壹味地執行自己的義務向他提款，那將會帶來這樣的後果：有更多的人會實施這種詐騙手段，因為他們不管成功與否，他們都不會有任何損失（發壹篇帖子，交易所就會無條件的提款），並且不用對自己的行為負責（制造謠言而不用任何的道歉）。
但是我們認為，實施詐騙的後果應該是壹個單項選擇：拿回金錢（道歉）或者損失金錢（不道歉）。就像法律只保護合法公民壹樣，壹個企業該履行的義務也不應該向詐騙犯打開，至少在他做出道歉之前，我們決定暫時保留這種義務。
我的帖子中已經壹壹揭露了reddit作者的騙局，如果人們依然選擇不信任我們，那麽我們也無話可說。但是我們認為，如果要用向詐騙犯妥協的方法博取人們的信任，這種企業將失去存在的意義，因為他們不會對社會做出任何有意義的貢獻，只是為了自己的盈利就任由犯罪橫行，這種行為是絕對不可取的。

[troyleroy76]

Thank you for the person who messaged this thread to me on Reddit.

Hi B-ex.io,

I am the user from the post waiting on your withdrawal (troyleroy76 on reddit) to my UFR address at 0x83b8913dfeaaad5c0938b481cdfb278a4b3a809c. I hope you choose to stick to your word that you will correctly withdraw the portion of my funds that you still have on your exchange if I apologize, so here it is:

I apologize. I am sorry if you feel the reddit thread hurt your reputation. I will gladly make another update post on Reddit’s /r/cryptocurrency once I receive my withdrawal and say that you followed up and corrected the situation by withdrawing the rest of my funds. Once again, this is my public apology for that.

[b-ex.io]

Thank you for the person who messaged this thread to me on Reddit.

Hi B-ex.io,

I am the user from the post waiting on your withdrawal (troyleroy76 on reddit) to my UFR address at 0x83b8913dfeaaad5c0938b481cdfb278a4b3a809c. I hope you choose to stick to your word that you will correctly withdraw the portion of my funds that you still have on your exchange if I apologize, so here it is:

I apologize. I am sorry if you feel the reddit thread hurt your reputation. I will gladly make another update post on Reddit’s /r/cryptocurrency once I receive my withdrawal and say that you followed up and corrected the situation by withdrawing the rest of my funds. Once again, this is my public apology for that.

Hello, we are very happy to communicate with you in public. We are always waiting to you to process the 140,000 UFR withdrawal request. We take every customer's withdrawal seriously, because it is related to the user's financial security and our reputation.
We hope to see your public apology on reddit because of previous reputational violations. Not only the 140,000 UFR withdrawal request (because we never intended to detain any user's funds, but also corrected the UFR users after discovering the system bug), and there are questions about 340,000 UFR, we don't know what happened here. We just made the withdrawal according to the application address. If you still insist that we have stolen your funds, you can ask the legal department for help, but please stop this community language attack, because this kind of attack will not help you to find the funds. If you need our assistance to help you recover your money, we are willing to provide any support.
Also, please reply to bexioex in your Reddit post to make sure you are the author.
We will process your 14W UFR withdrawal request 48 hours after seeing your Reddit apologize. Also, when we process it for you, I hope you don't delete the apology.
Once again, if you need any assistance from us to help you recover your money, please let us know.
Please forgive me for using lame English.

妳好，我們很高興與您在公開場所交流。我們壹直都在等待為妳處理14萬UFR的提款申請，我們認真對待每壹位用戶的提款，因為這關系到用戶的資金安全和我們的聲譽。
我們希望在Reddit上看到您的公開道歉，因為此前的聲譽侵害。不僅僅是14萬UFR的提款申請（因為我們從來無意扣留任何用戶的資金，並在發現系統BUG後為UFR用戶進行了糾正），還有關於34萬UFR的問題，我們不知道這裏發生了什麽，我們只是按照申請地址進行了提款。如果您仍然堅持是我們偷了妳的資金，您可以向法律部門尋求幫助，但是請停止這種社區語言攻擊，因為這種攻擊，不會對您找回資金有任何的幫助。如果妳需要我們的協助以幫助您找回資金，我們願意提供任何支持。
另外，請您在您的Reddit帖子中回復bexioex，以確定您就是作者。
我們將在看到您的Reddit道歉48個小時後，為您處理14W UFR的提款申請。另外，當我們為您處理後，希望您不要刪除道歉。
再壹次，如果妳需要我們的任何協助以幫助您找回資金，請告訴我們。

[BayAreaCoins]

Thank you for the person who messaged this thread to me on Reddit.

Hi B-ex.io,

I am the user from the post waiting on your withdrawal (troyleroy76 on reddit) to my UFR address at 0x83b8913dfeaaad5c0938b481cdfb278a4b3a809c. I hope you choose to stick to your word that you will correctly withdraw the portion of my funds that you still have on your exchange if I apologize, so here it is:

I apologize. I am sorry if you feel the reddit thread hurt your reputation. I will gladly make another update post on Reddit’s /r/cryptocurrency once I receive my withdrawal and say that you followed up and corrected the situation by withdrawing the rest of my funds. Once again, this is my public apology for that.

Hello, we are very happy to communicate with you in public. We are always waiting to you to process the 140,000 UFR withdrawal request. We take every customer's withdrawal seriously, because it is related to the user's financial security and our reputation.
We hope to see your public apology on reddit because of previous reputational violations. Not only the 140,000 UFR withdrawal request (because we never intended to detain any user's funds, but also corrected the UFR users after discovering the system bug), and there are questions about 340,000 UFR, we don't know what happened here. We just made the withdrawal according to the application address. If you still insist that we have stolen your funds, you can ask the legal department for help, but please stop this community language attack, because this kind of attack will not help you to find the funds. If you need our assistance to help you recover your money, we are willing to provide any support.
Also, please reply to bexioex in your Reddit post to make sure you are the author.
We will process your 14W UFR withdrawal request 48 hours after seeing your Reddit apologize. Also, when we process it for you, I hope you don't delete the apology.
Once again, if you need any assistance from us to help you recover your money, please let us know.
Please forgive me for using lame English.

妳好，我們很高興與您在公開場所交流。我們壹直都在等待為妳處理14萬UFR的提款申請，我們認真對待每壹位用戶的提款，因為這關系到用戶的資金安全和我們的聲譽。
我們希望在Reddit上看到您的公開道歉，因為此前的聲譽侵害。不僅僅是14萬UFR的提款申請（因為我們從來無意扣留任何用戶的資金，並在發現系統BUG後為UFR用戶進行了糾正），還有關於34萬UFR的問題，我們不知道這裏發生了什麽，我們只是按照申請地址進行了提款。如果您仍然堅持是我們偷了妳的資金，您可以向法律部門尋求幫助，但是請停止這種社區語言攻擊，因為這種攻擊，不會對您找回資金有任何的幫助。如果妳需要我們的協助以幫助您找回資金，我們願意提供任何支持。
另外，請您在您的Reddit帖子中回復bexioex，以確定您就是作者。
我們將在看到您的Reddit道歉48個小時後，為您處理14W UFR的提款申請。另外，當我們為您處理後，希望您不要刪除道歉。
再壹次，如果妳需要我們的任何協助以幫助您找回資金，請告訴我們。

What you are doing is wrong.

You need to pay the customer their money.

It will be OK, just give the people their coins back.

[BayAreaCoins]

I had something similar go on: https://bitcointalk.org/index.php?topic=257496.msg2744469#msg2744469

The service refunded my coins because if they didn't... they were actually the bad guys.

You should processes their refund ASAP regardless of their post. $70,000 is dust compared to how to handle this situation. 

[jezus]

This exchange not working.

[troyleroy76]

Thank you for the person who messaged this thread to me on Reddit.

Hi B-ex.io,

I am the user from the post waiting on your withdrawal (troyleroy76 on reddit) to my UFR address at 0x83b8913dfeaaad5c0938b481cdfb278a4b3a809c. I hope you choose to stick to your word that you will correctly withdraw the portion of my funds that you still have on your exchange if I apologize, so here it is:

I apologize. I am sorry if you feel the reddit thread hurt your reputation. I will gladly make another update post on Reddit’s /r/cryptocurrency once I receive my withdrawal and say that you followed up and corrected the situation by withdrawing the rest of my funds. Once again, this is my public apology for that.

Hello, we are very happy to communicate with you in public. We are always waiting to you to process the 140,000 UFR withdrawal request. We take every customer's withdrawal seriously, because it is related to the user's financial security and our reputation.
We hope to see your public apology on reddit because of previous reputational violations. Not only the 140,000 UFR withdrawal request (because we never intended to detain any user's funds, but also corrected the UFR users after discovering the system bug), and there are questions about 340,000 UFR, we don't know what happened here. We just made the withdrawal according to the application address. If you still insist that we have stolen your funds, you can ask the legal department for help, but please stop this community language attack, because this kind of attack will not help you to find the funds. If you need our assistance to help you recover your money, we are willing to provide any support.
Also, please reply to bexioex in your Reddit post to make sure you are the author.
We will process your 14W UFR withdrawal request 48 hours after seeing your Reddit apologize. Also, when we process it for you, I hope you don't delete the apology.
Once again, if you need any assistance from us to help you recover your money, please let us know.
Please forgive me for using lame English.

妳好，我們很高興與您在公開場所交流。我們壹直都在等待為妳處理14萬UFR的提款申請，我們認真對待每壹位用戶的提款，因為這關系到用戶的資金安全和我們的聲譽。
我們希望在Reddit上看到您的公開道歉，因為此前的聲譽侵害。不僅僅是14萬UFR的提款申請（因為我們從來無意扣留任何用戶的資金，並在發現系統BUG後為UFR用戶進行了糾正），還有關於34萬UFR的問題，我們不知道這裏發生了什麽，我們只是按照申請地址進行了提款。如果您仍然堅持是我們偷了妳的資金，您可以向法律部門尋求幫助，但是請停止這種社區語言攻擊，因為這種攻擊，不會對您找回資金有任何的幫助。如果妳需要我們的協助以幫助您找回資金，我們願意提供任何支持。
另外，請您在您的Reddit帖子中回復bexioex，以確定您就是作者。
我們將在看到您的Reddit道歉48個小時後，為您處理14W UFR的提款申請。另外，當我們為您處理後，希望您不要刪除道歉。
再壹次，如果妳需要我們的任何協助以幫助您找回資金，請告訴我們。

Here is the apology, pinned to the top of the thread so everyone on reddit can see it when they click on the topic:
https://www.reddit.com/r/CryptoCurrency/comments/95z7rm/rcryptocurrency_i_need_your_help_the_bexio/e3woy6a

I have tagged bexioex in the post on reddit as well.

[DigitalDoom]

You need to process this user's withdrawal and pay the customer their UFR back.