|
thomas_s (OP)
|
 |
March 18, 2014, 11:24:11 PM |
|
Laser is set up and being tested with various metals and images, customization can be done on certain products we currently have. Dell PSU's U1's U2's Send a PM or email Support(at)minersource.net for more info or if there is something you would like us to do so we can make sure its possible.  |
|
|
|
|
|
bobsag3
|
|
March 19, 2014, 03:00:29 PM |
|
Laser is set up and being tested with various metals and images, customization can be done on certain products we currently have. Dell PSU's U1's U2's Send a PM or email Support(at)minersource.net for more info or if there is something you would like us to do so we can make sure its possible. Plenty of Antminers... If ordered before 1pm MNT time they will ship today, and you have have them tomorrow. |
|
|
|
|
|
gh2k
|
|
March 20, 2014, 12:16:35 PM |
|
I've been having a bit of trouble with Minersource and I thought that given that I've been unable to resolve it by normal channels, I'd try posting here. I bought an antminer S1 back in January, and pre-paid for 4 months hosting. It's been fine, apart from a few outages that have normally been resolved in a few hours. The miner disappeared from my pool about 8 or 9 days ago. I emailed support@minersource.net, as I usually do, and got a reply back the following day saying that there was a problem with the PSU and it was being replaced. This was the last communication that I've had, and despite repeated emails to support@minersource.net, as well as PMs to bobsag3 on here, I haven't had an update as to what is wrong and why my miner is no longer hashing. It's not unusual for minersource to not reply to emails, but these are normally new-business enquiries which they're obviously not interested in (although a little bit of professionalism in replying would be nice, although I understand they are busy) but this is the first time that I've had a technical problem that has remained unresolved. I also offered that if they were unwilling or unable to continue to host my miner for me, then they could ship it to me instead. Again, this has not been replied to. Minersource, bobsag3 and thomas_s are well known and trusted in the community, so I don't really understand why this has happened. I don't think that they are scammers, but it does feel like they may have bitten off more than they can chew, in regard to servicing all of their customers in a professional manner. With luck, having pointed this out publicly I may get a response and hopefully a resolution to my issue, but I feel as if I have run out of options. |
|
|
|
|
|
thomas_s (OP)
|
|
March 20, 2014, 02:30:24 PM |
|
I've been having a bit of trouble with Minersource and I thought that given that I've been unable to resolve it by normal channels, I'd try posting here. I bought an antminer S1 back in January, and pre-paid for 4 months hosting. It's been fine, apart from a few outages that have normally been resolved in a few hours. The miner disappeared from my pool about 8 or 9 days ago. I emailed support@minersource.net, as I usually do, and got a reply back the following day saying that there was a problem with the PSU and it was being replaced. This was the last communication that I've had, and despite repeated emails to support@minersource.net, as well as PMs to bobsag3 on here, I haven't had an update as to what is wrong and why my miner is no longer hashing. It's not unusual for minersource to not reply to emails, but these are normally new-business enquiries which they're obviously not interested in (although a little bit of professionalism in replying would be nice, although I understand they are busy) but this is the first time that I've had a technical problem that has remained unresolved. I also offered that if they were unwilling or unable to continue to host my miner for me, then they could ship it to me instead. Again, this has not been replied to. Minersource, bobsag3 and thomas_s are well known and trusted in the community, so I don't really understand why this has happened. I don't think that they are scammers, but it does feel like they may have bitten off more than they can chew, in regard to servicing all of their customers in a professional manner. With luck, having pointed this out publicly I may get a response and hopefully a resolution to my issue, but I feel as if I have run out of options. I'd be happy to look into this if you can provide me with the email you used, your full name, and order number, I've tried searching our ticket system for gh2k and can't find anything. |
|
|
|
|
|
gh2k
|
|
March 20, 2014, 02:37:48 PM |
|
I'd be happy to look into this if you can provide me with the email you used, your full name, and order number, I've tried searching our ticket system for gh2k and can't find anything.
Thanks for looking into it. I've sent you a PM. |
|
|
|
|
|
bobsag3
|
|
March 20, 2014, 02:53:50 PM |
|
I'd be happy to look into this if you can provide me with the email you used, your full name, and order number, I've tried searching our ticket system for gh2k and can't find anything.
Thanks for looking into it. I've sent you a PM. I found it with thomas's help, The control unit on the blade died. Not sure why out software did not report it, but it will be back up shortly (we have spares so we can have it RMA'ed) |
|
|
|
|
GurungBoi
Member
 Offline
Activity: 97
Merit: 10
|
|
March 20, 2014, 02:59:38 PM |
|
Hello!
Just wanted to ask.. how easy is it shipping to Toronto, Canada?
|
|
|
|
|
bobsag3
|
|
March 21, 2014, 02:07:13 PM |
|
Hello!
Just wanted to ask.. how easy is it shipping to Toronto, Canada?
Very easy. We ship 10-15 packages up north a week, without any problems. We now have the Gridseeds in stock for immediate shipping! Not from China, ships from Denver, CO. |
|
|
|
|
|
thomas_s (OP)
|
|
March 21, 2014, 02:56:20 PM |
|
Shipping begins in a few hours. Saturday Delivery is available if you select Next Day and send a message to support (at) minersource.net with your order number you will be given an address to send the extra fee UPS charges for Saturday Delivery. The laser has been tested an can engrave the following items in our stock. Send a PM or email to support (at) minersource.net with what you want engraved and you will be given an address to send the fee to. Gridseeds - $5 U1's -$3 U2's -$3 Dell PSU - $5 Antminers - $10 1th/s Unit - $10 Fee's must be received by 1PM Mountain time to be shipped same day, if after 1PM Mountain Time please call 5732020370 We have not fully tested photo's, however most logo's and all text has come out perfectly fine. We will be at Inside Bitcoins in New York City on April 7th-8th stop by booth 513 to meet us, like always, have we not brought something new and shiny with us  |
|
|
|
|
GurungBoi
Member
Offline
Activity: 97
Merit: 10
|
|
March 21, 2014, 07:26:23 PM |
|
hello,
I'm planning to get an S1 over the weekend. Will it get shipped on Monday?
|
|
|
|
|
bobsag3
|
|
March 21, 2014, 10:32:58 PM |
|
hello,
I'm planning to get an S1 over the weekend. Will it get shipped on Monday?
Yes it will. |
|
|
|
|
GurungBoi
Member
Offline
Activity: 97
Merit: 10
|
|
March 23, 2014, 04:58:11 PM
Last edit: March 23, 2014, 05:50:35 PM by GurungBoi |
|
yup ordered hope it arrives soon ^^ thou i wished that the $200+ premium would include that $9.. testing >.> |
|
|
|
|
thomas_s (OP)
|
|
March 24, 2014, 02:59:16 PM |
|
yup ordered hope it arrives soon ^^ thou i wished that the $200+ premium would include that $9.. testing >.> Its tested to work on your pool, don't forget to send an email to support (at) minersource.net with your order number and pool information. Shipping begins in a few hours. |
|
|
|
|
GurungBoi
Member
Offline
Activity: 97
Merit: 10
|
|
March 24, 2014, 03:20:18 PM |
|
yup ordered hope it arrives soon ^^ thou i wished that the $200+ premium would include that $9.. testing >.> Its tested to work on your pool, don't forget to send an email to support (at) minersource.net with your order number and pool information. Shipping begins in a few hours. It would prob be GHASH but it's the first time for me to be mining sha256 rather than scrypt XD |
|
|
|
GurungBoi
Member
Offline
Activity: 97
Merit: 10
|
|
March 25, 2014, 02:22:55 PM
Last edit: March 25, 2014, 03:45:41 PM by GurungBoi |
|
Also for people ordering to the Canada.
Prepare to pay duties >.> i got hit with $98 payment fee by UPS (tax + brokerage fee)
overall good experience ordering from these guys. They gave me an express upgrade with the price difference.
We'll see how the miner goes when i get to test it out later at home. ^^
|
|
|
|
|
thomas_s (OP)
|
|
March 26, 2014, 02:36:53 PM |
|
Shipping begins in a few hours.
|
|
|
|
|
GurungBoi
Member
Offline
Activity: 97
Merit: 10
|
|
March 26, 2014, 03:58:59 PM |
|
I've been having a bit of trouble with Minersource and I thought that given that I've been unable to resolve it by normal channels, I'd try posting here. I bought an antminer S1 back in January, and pre-paid for 4 months hosting. It's been fine, apart from a few outages that have normally been resolved in a few hours. The miner disappeared from my pool about 8 or 9 days ago. I emailed support@minersource.net, as I usually do, and got a reply back the following day saying that there was a problem with the PSU and it was being replaced. This was the last communication that I've had, and despite repeated emails to support@minersource.net, as well as PMs to bobsag3 on here, I haven't had an update as to what is wrong and why my miner is no longer hashing. It's not unusual for minersource to not reply to emails, but these are normally new-business enquiries which they're obviously not interested in (although a little bit of professionalism in replying would be nice, although I understand they are busy) but this is the first time that I've had a technical problem that has remained unresolved. I also offered that if they were unwilling or unable to continue to host my miner for me, then they could ship it to me instead. Again, this has not been replied to. Minersource, bobsag3 and thomas_s are well known and trusted in the community, so I don't really understand why this has happened. I don't think that they are scammers, but it does feel like they may have bitten off more than they can chew, in regard to servicing all of their customers in a professional manner. With luck, having pointed this out publicly I may get a response and hopefully a resolution to my issue, but I feel as if I have run out of options. A quick question to you.. Was the IP of your s1 the same as the white label? Mine was apparently came used from Bitmain ( i bought it from Minersource) the Ip on the s1 was 192.168.1.99 but it turned out to be 192.168.0.13 after using IP scanner. I was told by Matt the following All antminers come used from bitmain, and they come configured to BTC guild. Matt Minersource.net I do wish they inform us about the IP changes and etc.. i paid some .015 btc to help me out.. |
|
|
|
|
thomas_s (OP)
|
|
March 26, 2014, 05:27:24 PM |
|
I've been having a bit of trouble with Minersource and I thought that given that I've been unable to resolve it by normal channels, I'd try posting here. I bought an antminer S1 back in January, and pre-paid for 4 months hosting. It's been fine, apart from a few outages that have normally been resolved in a few hours. The miner disappeared from my pool about 8 or 9 days ago. I emailed support@minersource.net, as I usually do, and got a reply back the following day saying that there was a problem with the PSU and it was being replaced. This was the last communication that I've had, and despite repeated emails to support@minersource.net, as well as PMs to bobsag3 on here, I haven't had an update as to what is wrong and why my miner is no longer hashing. It's not unusual for minersource to not reply to emails, but these are normally new-business enquiries which they're obviously not interested in (although a little bit of professionalism in replying would be nice, although I understand they are busy) but this is the first time that I've had a technical problem that has remained unresolved. I also offered that if they were unwilling or unable to continue to host my miner for me, then they could ship it to me instead. Again, this has not been replied to. Minersource, bobsag3 and thomas_s are well known and trusted in the community, so I don't really understand why this has happened. I don't think that they are scammers, but it does feel like they may have bitten off more than they can chew, in regard to servicing all of their customers in a professional manner. With luck, having pointed this out publicly I may get a response and hopefully a resolution to my issue, but I feel as if I have run out of options. A quick question to you.. Was the IP of your s1 the same as the white label? Mine was apparently came used from Bitmain ( i bought it from Minersource) the Ip on the s1 was 192.168.1.99 but it turned out to be 192.168.0.13 after using IP scanner. I was told by Matt the following All antminers come used from bitmain, and they come configured to BTC guild. Matt Minersource.net I do wish they inform us about the IP changes and etc.. i paid some .015 btc to help me out.. S1's that leave Minersource are set to DHCP and will not have the same IP address as on the label, most if not all have the Mac address listed on the front to find the IP. Otherwise hitting the reset button will put it back on 192.168.1.99 |
|
|
|
|
|
thomas_s (OP)
|
|
March 27, 2014, 03:11:24 PM |
|
Shipping begins early today, any order that is in stock will receive tracking within a few hours of order payment
|
|
|
|
|
|
bobsag3
|
|
March 28, 2014, 04:47:39 AM |
|
Our new webstore is live! https://www.minersource.netVisit our new setup guides, and information links: http://minersource.net/pages/miner-setup-guidesOur old spree store can be found: oldstore.minersource.net We have moved all customer data over from the previous 2 systems, we are now in the process of moving over the preordered and fufilled item orders. We decided about 3 weeks ago it was better to abandon the existing platform and move to something that meets all of our needs. We will be constantly tweaking and expanding, so it can only get better from here. As a special promo, first 25 orders on the new site can get 5% off with promo code: newsite We welcome all feedback. |
|
|
|
|
|
