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Author Topic: Mtgox Paxum transfers not coming through  (Read 4173 times)
shakaru
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October 20, 2011, 10:57:17 PM
 #1

I have been trying to get my Mtgox balance sent over to Paxum. Money is out of my account for over a week, no deposit and support desk is silent...

Can someone atleast respond before I just go and transfer out everything  to my wallet and then move it to TradeHill?

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MagicalTux
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October 20, 2011, 11:28:31 PM
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You need to contact info@mtgox.com for this. If you haven't received a response, could you at least tell us the ticket number of your request?

Mark

shakaru
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October 21, 2011, 06:49:48 PM
 #3

Thanks for the reply. I emailed with no response and just tried again.
Ticket number #13799

shakaru
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October 23, 2011, 09:20:09 AM
 #4

still nothing here and no response. Please let me know what is happening?

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October 24, 2011, 04:52:28 AM
 #5

Hello,

The support staff has just replied to your ticket.  We are adding more funds to our Paxum account and we will let you know when your withdrawal goes through.  Sorry for the delay in response.
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October 24, 2011, 06:57:44 AM
 #6

still nothing here and no response. Please let me know what is happening?

Your withdrawal has been processed.  If you still do not see your funds, please feel free to contact us again at the Support Desk.
shakaru
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October 24, 2011, 11:39:02 PM
 #7

Everything is perfect now, thank you for your assistance with the complication.

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October 30, 2011, 10:07:17 PM
 #8

Mark,

Several of my Paxum withdrawals dated between Oct 22 and Oct 30 did not arrive.

Request #14017. Never got any reply on it.

Bitcoin address: 1GAEheqiqsMz2oTpnzMV5A4PLzyDWgXPDf
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October 31, 2011, 05:34:39 AM
 #9

Mark,

Several of my Paxum withdrawals dated between Oct 22 and Oct 30 did not arrive.

Request #14017. Never got any reply on it.

Hello,

We have received your ticket and we will notify you once your withdrawal goes through.  Sorry for the delay. 
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November 04, 2011, 03:09:36 AM
 #10

Mark,

Several of my Paxum withdrawals dated between Oct 22 and Oct 30 did not arrive.

Request #14017. Never got any reply on it.

Hello,

We have received your ticket and we will notify you once your withdrawal goes through.  Sorry for the delay. 

Your withdrawals have gone through. All Paxum withdrawals are now being processed.  Thanks for your patience.   
Vandroiy
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November 17, 2011, 05:48:56 PM
 #11

Same thing. 200 USD just not there, my first test of an alternative to SEPA failing. *sigh* let's write an email.

Mtgox transactions are a bad running gag. This is my sixth occasion with issues, not counting multiple failed transfers on a single event of trouble. I couldn't count how many stuck transfers I had. The only thing without issues so far (aside from the hack) has been depositing Bitcoins.

I'm now opening an account on OKPAY and starting a "race". Tongue
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November 18, 2011, 03:29:45 AM
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Same thing. 200 USD just not there, my first test of an alternative to SEPA failing. *sigh* let's write an email.

Mtgox transactions are a bad running gag. This is my sixth occasion with issues, not counting multiple failed transfers on a single event of trouble. I couldn't count how many stuck transfers I had. The only thing without issues so far (aside from the hack) has been depositing Bitcoins.

I'm now opening an account on OKPAY and starting a "race". Tongue

Paxum transfers are now going through.  If you still do not receive it, please submit a ticket at the Support Desk and we will investigate.  Sorry for the delay.
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November 19, 2011, 12:54:06 AM
 #13

Admittedly, Gox+Paxum are still in the race. The delayed transfer arrived, let's see how the next one goes. OKPAY is being outright strange at the moment, I can't figure out their interface, and probably there is some trickery with the exchange rates.

If the Paxum problem is indeed fixed now, I'm happy to use this way after all. Smiley I'll pop up here again if the issues return.
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November 19, 2011, 08:39:26 AM
 #14

mine has been pending since the 14th and yesterday I got a message it will go through shortly. shortly as in.
I'm trying to find an easy solution to withdraw from mtgox after having given up completely on Euro transfer.
It took 1 month to get this paxum card and on multiple occasions it does not go through in the few hours mentionned. It is easily a few days if not more.

Is it planned to have this solved in the very near future? Low on funds sounds strange on multiple occasions but I'm not in the business.

What solution does MTGOX favour to proceed with a withdraw?
Is MTGOX redeem codes for a transfer with an unknown the only viable option?

Thank you very much for your service.

Vandroiy
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November 21, 2011, 09:03:51 PM
 #15

I pop up again as promised.

Ordered a second Paxum withdrawal on the weekend. It's Monday evening and, somehow as expected, the transaction has gone missing just like the first one. If it doesn't show up soon, I'll have to contact Gox again. One would think they watch these things now, but meh.

Yesterday, I was refused all Bitcoin withdrawals with "invalid Bitcoin address"! The hell?

This is starting to look like the bank's warm-up maneuver. Do not hold back my funds! If I have to contact support all the time, I will become quite the unhappy and annoying customer, or cease being a customer at all. Which I admittedly can only decide if I'm able to withdraw... lol
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November 22, 2011, 01:57:26 AM
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I pop up again as promised.

Ordered a second Paxum withdrawal on the weekend. It's Monday evening and, somehow as expected, the transaction has gone missing just like the first one. If it doesn't show up soon, I'll have to contact Gox again. One would think they watch these things now, but meh.

Yesterday, I was refused all Bitcoin withdrawals with "invalid Bitcoin address"! The hell?

This is starting to look like the bank's warm-up maneuver. Do not hold back my funds! If I have to contact support all the time, I will become quite the unhappy and annoying customer, or cease being a customer at all. Which I admittedly can only decide if I'm able to withdraw... lol

Having exactly the same issue here.  They are probably out of funds at Paxum again, which seems to happen once a week or so.  I've already opened 4 tickets over the last month about this, but they still seem to have the same problem over and over again.
antares
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November 22, 2011, 01:40:10 PM
 #17

have the same issue here.
I tried to withdraw like the weekend two weeks ago, and it got stuck. I then went on IRC, and they canceled the payout.
So I tried it again over this weekend, still nothing on that. The way mtgox handles paxum transfers is just unacceptable.
I have switched to using bitinstant to transfer my mtgox funds to tradehill. They seem to be able to do paxum transfers daily for some reason.
Maybe MtGox should consider asking them for the magic ways they went to be able to fullfil their commitments!
shakaru
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November 22, 2011, 05:00:54 PM
 #18

have the same issue here.
I tried to withdraw like the weekend two weeks ago, and it got stuck. I then went on IRC, and they canceled the payout.
So I tried it again over this weekend, still nothing on that. The way mtgox handles paxum transfers is just unacceptable.
I have switched to using bitinstant to transfer my mtgox funds to tradehill. They seem to be able to do paxum transfers daily for some reason.
Maybe MtGox should consider asking them for the magic ways they went to be able to fullfil their commitments!

Goodbye MtGox, you have fucked me over to many times. Tradehill it is

tvbcof
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November 27, 2011, 06:02:57 PM
 #19

Currently the prices on Tradehill are much lower then on Mt. Gox.  This likely creates a lot of interest for people who would like to be buyers on Tradehill.  (Looks like I got another 100 BTC for $2.19 as I slept.)

I would suggest that it makes some business sense for Mt. Gox to avoid paying out in Paxum (which is shared between TH and GOX) until this differential is resolved.  When it is, there will no longer be the motive force for people to wish to cash out on Mt. Gox.  Most importantly, these people will not have gotten the 'in the habit' of using a competing platform.

Some users might get pissed of an leave, and some might decide to set up alternate accounts and get them primed in case this happens again (which seems to be almost a weekly occurrence to some extent), but for the most part people will forget all about things and go on with business as usual.  And 'business as usual' is a good thing for someone who has 90% marketshare.


epetroel
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November 28, 2011, 10:11:36 PM
 #20

So, 8 days now and still my Paxum transfer hasn't gone through.  Anyone else having better luck than I am?
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