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March 01, 2014, 08:46:35 AM |
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Contact consumer rights...
In essence, they are attempting to say that you purchased X-credits, worth X-BTCvalue. Even if that is the case, you should still be able to get a refund. (If credit, then they are not "holding your BTC", you just paid for lots of credit. Like buying prepaid rentals to net-flicks for $20... if you only spend $1, they don't normally give you back $19, because you need it. You purchased $20 of credit for rentals.)
However, they can not hold "overpayments" without a contract. Even if they claim that they can. Under "consumer protections", (well, if you live in the USA), you are entitled to all unspent balances upon closure of accounts for services, except where there is notable expenses that still need coverage. (Like cell-phone service where you actually are paying for service and that actual phone-cost which they make to look like it cost you only $0.99 for the phone.)
If you are unhappy with the service, and that specific feature of "funds-locking". You can further report them to the BBB and to "Consumer Reports", and the "Consumer protection claims department".
Though, they are not a bank... A singular request for overpayment is not out of reason. If this has been a reoccurring event, they might be able to "remind you of that", but they would still have to return your unspent funds, then considered closing your account, losing you as a customer.
Ask to speak to a supervisor, and if that does not work, then file the claim, and give them a copy to the filed claim.
Be clear on your issue, and be sure to include any information which will help them, to help you get the situation resolved. Beyond that, you would have to take them to small-claims-court, which I doubt they would show for, and you would instantly win, and they would be ordered by the judge to return the funds.
If you get nowhere with this.. you could always just sell domains, for BTC, and do the registration, and transfers yourself. Turn that 4BTC into 40BTC
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