How so?
Currently the site encourages buyers to look at this thread. If the last post they see is a complaint with no response from you or the customer it looks unresolved.
Shouldn't it really be up to me to decide how I should respond to customers' posts in my own rep thread? I see what you are getting at, but if a customer actually takes the time to read through my thread, and based on that one unanswered post decided not to rent my rig -- well that's on me. I consider the issue settled, and didn't want to drag the details of the drama into my thread. My customer has no more cause for complaints, and I didn't think bitching about him getting so much free time off me was really worth adding to the thread. The whole situation was irregular, and I'm pretty certain only happened in response to a glitch on Leaserig's side, as leaserig said my box was still being rented that entire time. However, what's done is done, and there is no point in dredging it up.
To be perfectly honest, maybe you should spend your time fixing your website instead of poking around in people's rep threads telling them what they should respond to. BTW, your recent change to the "Modify renting plans prices by:" is broken. It still requires you to use .98 instead of 98, but the insertion of '100' in there (instead of 1.0) implies otherwise and is confusing.
