I deposited apl coin at coinbene twenty days later. Then after 4 hours, when my coins are not added to balance, I was send mail coinsbene support. They ask for details from my wrist and they say that they will contact soon. but is about 4 - 5 days later, they do not communicate, I was email them again. They are surprised by the fact that they ask me more details. when i give them all the information They say that they will be contact soon. After that they did not give any response, I was knock again,they told me that they would not be able to do anything on Saturday.they did not do any solution.i was mail again,I do not get response. Nobody gets any response from the admin of the telegram group. I have seen in the group that there are thousands of problems with the group but they do not respond. i don't know what will happen next. but i think i lost my money.
so,beware from this exchange. don't mistake. go for another exchange. you will not cry like me.
Thank you for your report. I had many times trading at this exchange with No issue. I will be careful when using this exchange in my next trading. Btw, when make the complaint of your issue, i think you need to offer the details of your transaction which help the support desk easier escalate.