[EDIT] Fully resolved, reached out to them on their facebook page and received a full refund in bitcoin [/EDIT]
From
statelesssweets@yahoo.com at 9:00pm on Feb. 9th 2014:
Hi Henry,
Thank you for your order. I've been struggling this past week attempting to complete orders for Stateless Sweets, balance home life, and keep up with my position at a precious metals company. I'm shutting down my shop for a bit as life is too busy right now to find joy in making candy.
I'll let all of my customers' know when I start to accept orders again as I'm sure I'll find balance again soon.
I'll need to refund you via check or paypal as I use a payment processor who converts this to mostly USD for me. Please let me know where to send this and if you have any questions or concerns.
Thank you,
Jillian
http://www.statelesssweets.comhttp://www.facebook.com/statelesssweetshttps://twitter.com/StatelessSweetsMy reply, Feb 10th 10:44PM:
Oh! That's terribly unfortunate. I love your site and the whole concept and it looked like fantastic product.
I normally would be happy to accept a refund in any form but unfortunately I don't have access to normal banking services and am unable to open a PayPal account. If there's any possible way for a refund to be issued in Bitcoin I would be extremely grateful.
It's not only the unfortunate situation that I'm actually unable to have a bank account or PayPal, but also a matter of principle. I despise PayPal and banks and the state and would not like to participate in transactions involving USD if at all possible.
Furthermore, I'm concerned about potential confusion, as I did not pay you a certain number of dollars, I paid a certain amount of Bitcoin. If this were a situation where i was requesting a refund way down the line, it might make sense to calculate your refund based on the dollar price you're pegging your items to. But considering that this is a case in which you are canceling my order, I think it would be appropriate to have sent the Bitcoin back before converting it to US dollars.
I'm hopeful that your payment processor can likely take care if this for you if you call them up.
I am terribly sorry for any inconvenience caused by my inability to accept check or PayPal.
Please see if there's any way that a Bitcoin refund could be possible.
Thanks,
- Henry Romp
Following up on Feb 12th at 2:04AM:
Hello Jillian,
I just wanted to be clear that this is not a matter of penny-pinching. I'm not concerned about losing a few dollars because of the exchange rate fluctuations. It's a matter of principle in that I don't think I should be inconvenienced by the fact that you converted my bitcoin into USD.
I would be willing to accept a bitcoin refund based on current exchange rates if that is the issue for you; though I really feel that I should receive the same quantity of coins that I sent to you, the major issue for me is that I don't want and am not in a position to accept US dollars.
I'd further mention that because of this mixup, I'm unable to purchase a Valentines gift for my mother, something I've done every year without fail for a long while now. I don't have much money and the little I have is all tied up, and I've been unable to come up with enough money to place a new order elsewhere while I wait for you to issue a refund.
I'm not trying to be difficult here, I really apologize for any inconvenience I may be causing you, but I feel it is only proper that I should explain exactly how inconvenienced I have been by this situation.
Even if you issued a refund by tomorrow morning, it is already too late for me to get an order processed and get my mother her valentine's day gift, and it's really put me into an unpleasant state of mind.
I really would appreciate anything you can do.
Thanks,
Henry
February 18th 8:31PM:
Hello,
I am eagerly awaiting any sort of response. Please don't leave me hanging.
Thank you.
February 21st 1:44AM:
It has been quite a while. I understand that you're busy, but even a brief reply would go a long way towards reassuring me that I'm dealing with an honorable person.
9 days later, it is now March 2nd, and I have yet to receive a reply.
I am quite disappointed.
