2fa active what is the problem ? is there anything happening?
your account is now frozen! Login, virtual withdrawals, trading and credit card purchases are disabled.
IP address:
35.204.18.249 Not my addressDate and time: Aug. 28, 2018, 5:01 p.m.
Please contact our Support team at
support@bitstamp.netBest regards,
Bitstamp team
It could be that some one has tried to log into your account unsuccessfully too many times, and Bitstamp is just warning you about it.
It could also have been just an automated warning triggered by someone trying to get access to your account remotely, from an unfamiliar IP.
Either way, I think that your best bet is to just contact support. Since you got this warning, and that you have 2FA on, it's very unlikely that the attempted hack actually was successful. Don't panic, and contact support, and wait for a response. Since Bitstamp is a decently legit business, I think that you'll be able to get a response and get your account unlocked provided you can potentially show proof of ownership for the account (which they may or may not ask).