i think she already set mail to you for this clarification
It is true ...
BUT
It was my personal mail and answer to me,
and you should NOT receive the same mail as I did.
that I received.
Very clumsy from both sides
we not receive mail from them, but we send big question and complaint about this case.
They explain that Support department not related Marketing department.
i ask them to send screen shot to me after they send mail to you.