HELP! I cann't withdraw money or any cryptocurrency from CoinMKT

[toddhch]

I can trade or deposit without any problem. But when I try to withdraw USD it says "Can't perform operation. Please try again later.", and when I try to withdraw cryptocurrency it says "You cannot perform this withdrawal for security reasons, please contact support for assistance.".

Currently I'm very nervous as I have more than 6 BTCs and 6K+ USD and some other cryptocurrencies in my CoinMKT account. I have sent several emails to support but no reply at all. I don't know how I can do. Can anyone give me some help? Thanks in advance.

[mayax]

maybe they are doing an update to their website due to recent events with Mtgox hack and all the withdrawals are blocked.

it's normal for all the exchangers to do that. you should contact them.

[quone17]

Have you ever withdrawn before?  I've withdrawn and had some buggy issues, like the ones you mention, but still was eventually able to withdraw.

They explicitly said they did not have any issues and were welcoming user of Mt. Gox. So I think you're safe.  I've gotten support answers in about 8 hours so you should have an answer if you e-mail them.

[toddhch]

Thanks the answers from mayax and quone17.

I was still able to withdraw last week, but from this Monday I cannot withdraw. What's more, there is no formal message or reminder at all when I log on the site, and I still haven't got any feedback from the support. That's why I am deeply worried. At least I don't believe this is any style of professional operation.   

I will follow up the withdrawal issue every day and provide update here.

[toddhch]

Still no feedback today...

For those who are trading at CoinMKT, may I know where your confidence come from? If you cannot withdraw, what's the meaning to deposit/trade there?

[btbrae]

I actually tried to use them, and will try again in the future. I had some coins disappear (still unresolved). I also had the same issue as you OP, for about the same amount, but a number of people complained and they fixed it. Have you tried withdrawing small amounts? I don't have much confidence in them after my experience but I might use them if they get their act together. Their support was alive at least.

[toddhch]

I actually tried to use them, and will try again in the future. I had some coins disappear (still unresolved). I also had the same issue as you OP, for about the same amount, but a number of people complained and they fixed it. Have you tried withdrawing small amounts? I don't have much confidence in them after my experience but I might use them if they get their act together. Their support was alive at least.

I have tried withdrawing $100, but failed also...

[toddhch]

Today's situation is the same as before.

I'm really feeling uncomfortable.

[toddhch]

Withdrawal is still not working.

I just found that I'm not alone. There are many negative reviews of this site at the following link, and some people even had this withdrawal issue as early as in November 2013!

http://bittrust.org/coinmktcom#reviews


If I have known these reviews before I traded at CoinMKT, I would have made a totally different decision.

[cozytrade]

What is your verification level?

[xb0x]

Contact their support

[toddhch]

What is your verification level?

My verification level is 2.

[toddhch]

Contact their support

I've sent several emails to their support without any reply.

It's really a joke that an exchange use email to support its customers, instead of a ticketing system.

[toddhch]

Withdrawal still doesn't work.

What can I do now? Call the police or anything else?

[toddhch]

Withdrawal still doesn't work.

Currently the trade volume is extremely low at CoinMKT. However at the link http://bittrust.org/coinmktcom#reviews, whenever some one gives a low rating and complains anything about the exchange, there are always some others immediately give highest rating and exaggerated praise for it afterwards without mentioning any of the well known issues.

I believe everyone of you have your own judgement now.

[cozytrade]

Whichever good or bad, the number of the reviews does not reflect actual popularity there. look at bitstamp and btc-e. MtGOx has not been rated 

However at the link http://bittrust.org/coinmktcom#reviews, whenever some one gives a low rating and complains anything about the exchange, there are always some others immediately give highest rating and exaggerated praise for it afterwards without mentioning any of the well known issues.

[toddhch]

Withdrawal is still not working. I have to seriously consider legal actions now.

[spown2012]

I have the same issue with coinmkt its my first experience with this exchanger, i have exchanged 1 BTC to $ then asked for a wire transfer from 11/03/2014, i emailed them and that was the reply " We're in the process of switching banks for wire withdrawals, would it be ok for us to send you a money order withdrawal to your address on file? CoinMKT Team "

Since money order would take too much time to get my country i asked them to cancel the wire in order to get back my btc, iam always waiting after 5 days of sending this request. stay away from this exchanger , not serious at all.

[toddhch]

I have the same issue with coinmkt its my first experience with this exchanger, i have exchanged 1 BTC to $ then asked for a wire transfer from 11/03/2014, i emailed them and that was the reply " We're in the process of switching banks for wire withdrawals, would it be ok for us to send you a money order withdrawal to your address on file? CoinMKT Team "

Since money order would take too much time to get my country i asked them to cancel the wire in order to get back my btc, iam always waiting after 5 days of sending this request. stay away from this exchanger , not serious at all.

Honestly speaking you are still a little bit more lucky than me. I'm not kidding. I've sent several emails to their support but no feedback at all. I've also messaged Travis (the boss of CoinMKT) twice but also zero reply. 

[Jcw188]

Jeez this is weird.  I did have a positive experience with them but it was I think a month ago.  I did a money order withdrawal.  Here is something you should try.  How are you trying to get the money out, wire?  Try e-mailing them and say something like you are thinking of having them send a money order.  Just to see if they'll respond.  I've gotten repsonses most of the time within a day.  What e-mail address are you using?

I would send a certified letter to their physical address.  Police won't get involved at this point.