Is there any info on refunds that weren't transferred to product? I've seen the user magzy on the forum talking about how much of a bad experience was had with VMC. Are there many refund requests? Negative feedback from customers hurts much worse when a company is new and trying to get a footing in the industry.
Ken has promised that the refunds will arrive next week. Make sure you get yours
However, I've been in contact with ken on PM's over the last 3 months after getting nothing from CS and he has replied to most of my requests with the following recurring theme:
January 30, 2014, 02:25:51 AM
We have a back log in refunds and are processing those as fast as we can. If you have requested a refund from customer support then it is being worked on.
February 05, 2014, 01:11:34 AM »
That should have been processed, please contact customer service and tell them it has been 7 weeks.
February 05, 2014, 11:04:02 PM »
We had a little problem in December with BTC processing, so all Bitcoin refunds have to be checked, so that may be the hold up. I will look into why you refund has not be sent.
February 27, 2014, 07:13:29 PM »
Virtual Mining is currently processing and confirming pre-order refund requests.
March 10, 2014, 12:10:40 AM »
Refund to you ASAP.
March 11, 2014, 01:28:16 AM »
I have just hired a new customer service rep.
March 17, 2014, 03:57:11 PM »
Refunds will be processed in 2-4 weeks.
April 01, 2014, 07:29:34 PM »
Me:Ken, Given that refunds will never be processed, I'll take this deal to accept product from you instead of a refund.
Ken: I don't think so, we will just send you a refund.
April 07, 2014, 02:26:10 PM »
We will be issuing you a check soon.
...next week. Lets see if he continues to take the piss.