[SOLVED] Namecheap/BitPay held 0.007674 BTC from me

[bill gator]

I am absolutely baffled right now. I'm going to try to do my best to explain the situation adequately, but I am pretty pissed off. I started using namecheap to register domains and today when I went to deposit Bitcoin a tremendous headache has begun. I attempted to deposit balance into my account using their Bitcoin option. I selected $50 as the amount to give me enough funds to grab a dozen or more domains to work with. Now here's where the magic happens.

I Fufilled the Bitpay invoice hours ago, the transaction has 30+ confirmations, the invoice links to a confirmed transaction, yet my account on namecheap remains without balance and the invoice claims no funds have been received. I contacted support and they claim there is no transaction, the address is not funded, they have received no bitcoin and advised:




I was unaware that Bitcoin had a support team, imagine that.

I attempted to reason with Customer Support by producing the TXID, the original invoice, the address they requested funds be sent to having the exact amount they requested they simply said:


They claimed that the TXID was created on my side and that the funds did not arrive in the address. They say this, even though the transaction has 30+ confirmations and is indeed in their address. This is a lie, and this is after a previous representative had told me they had received my Bitcoin and it would be in my account within the hour.


Can somebody please point me to Bitcoin's support team? They seem to be the people I'm looking for.  

They rounded home-base with a very solid statement :


Assuring me that it is not on their end, so it must be on my end; even though I have done every thing that I was asked of to a "t". I sent BTC to the address requested, the exact amount requested, within the time-frame provided and with an appropriate fee to confirm it rapidly. Despite all of this, I have been assured that the issue is with me.

The Bitpay invoice is : https://bitpay.com/invoice?id=FJ8XBCFFV9fBK4JKCvPrzW
TXID : c517192371bb92ace71f9df4c4b78975338119d13068811f23dba8c906285762
Their address : 13kFM2FacZCqtwy3zhZxa2NvCtr72q75dF

Clearly, these people do not understand the currency they are supporting and accepting. They sound uninformed, helpless and it is causing problems like my funds sitting in an address and my account remaining without a funded deposit. The result is my funds are stolen without compensation. They simply advise me to contact Bitcoin support, which doesn't exist. At the very least this is painfully ignorant to a reputation damaging degree and at worst this is systematic abuse of cryptocurrency customers. I don't know what else I can produce as proof of this incident, or what can be done in light of it. I just wanted to get the word out there, to see if there was anybody with a similar experience or a suggestion for how to move forward. I'm stuck and don't feel right about letting BTC disappear because of some incompetent company. I don't understand if this is the fault of BitPay, Namecheap or myself, but the answers I have received thus far are inadequate, embarrassing and insulting.

Can I expect to see my funds back? Does Namecheap have any accountability for their carelessness regarding Bitcoin? Would BitPay be more at fault and now that the funds are out of my hands how likely is a refund or a successful deposit? Should I contact BitPay or will they simply give me the same runaround and finger pointing that Namecheap is?

[AccountTrade]

You should contact bitpay in the first place because they handle the payments. As you can see the invoice says "confirming". This is clearly on bitpays part. Once bitpay restart their server the balance will show up on your namecheap account. I think they mean bitpay support. Namecheap is a legit registrar.

[mocacinno]

I agree with AccountTrade,

Your bitpay invoice is marked as "Payment Confirming" and if you click on "View payment status", you are redirected to bitpay's insight node...

https://insight.bitpay.com/tx/c517192371bb92ace71f9df4c4b78975338119d13068811f23dba8c906285762

At the time of writing, their insight node seems broken or down to me...

So, my best bet would be: namecheap don't have a clue as to how bitcoin works exactly, they just saw that bitcoin was getting bigger and bigger nowadays... So, they contacted a reputable payment provider (bitpay) to handle bitcoin payments for them.

They're probably just using bitpay's api and the only thing they want is a postback from bitpay to their own api telling them the payment has been received and they'll receive the FIAT equivalent of the payment on their bank account shortly.
However, when bitpay's node hangs, and they fail to detect incoming payments from their customers, they don't post back to namecheap, and namecheap simply doesn't know you payed your bill. Since they're incompetent, they have no clue that it's actually their payment provider's fault, and not yours...

I guess you'll have to contact bitpay's support... They're the ones that generated a new address you had to fund, they're the ones that created the invoice, and they're the ones that don't postback to namecheap when you funded the address they generated.
Namecheap probably doesn't know what a transaction actually is, so when you ask them about bitcoin related problems, they're flabbergasted and they had the WRONG reaction to blame you (their customer) instead of admitting they know nothing about the technology they accept as valid payment.

[yahoo62278]

1-855-884-7568 is bitpay support, i'd start there

[bill gator]

After being lied to, abused, listening to contradictory statements and getting the run-around from both support teams the balance popped into my account and it seems like the issue was entirely on BitPay's behalf. Doing some more digging, I believe the issue is that when I originally had paid the invoice the fee was too low, so I had (without thinking) send a Replace-Fee transaction, which seems like it may have confused the system. I was tired, surprised and not thinking straight when I had thought my money was stolen. In other words, I may have been being a bit dramatic.

Anyways, the money is now in my namecheap and the invoice from BitPay has been updated. Now I suppose the only two problems remaining are BitPay's ability to handle Replace-Fee transactions and Namecheap's ability to inform their representatives of the payment options they offer.