Not sure about this one but have you asked the team about how many times they have tested their platform before they try to open their platform to the users?
it's a new exchange site and that's a usual problem but the team must learn a lot from this case and they must do a lot of test.
I also just got RUBY-X coins, and at first I also had difficulty in withdrawing my money, even I tried many times to sell coins. and finally can. and at the time of withdrawal, it was pending and told to wait up to 12 hours. in my opinion this exchange is too complicated and not simple in design and usage procedures. We will wait for futher news
I've never traded on this exchange before and I don't even know anything about this exchange
. Seem like it's not a legit exchange but I think you still should try your best by contacting to support of this exchange to tell them about your problem and I think it's the only way to solve it
yes, I have contacted the team via telegram and it seems that I am not the only one experiencing the same thing, there are some people who even wait up to 24 hours, this is a problem that they have to solve before becoming an increasingly developing exchange
thank you for the feedback