You will not lose your token as long as it is printed on etherscan, there may be a problem with the exchange, you must contact the team from Zedxe, via email, or other media, such as online chat, submit your complaint, if there are still no answers, do it repeatedly, I've experienced this, but in another exchange, and don't forget to include the etherscan link from your wallet as proof that the token has entered
I also hope that my tokens will soon appear on the zedxe account balance, I have sent proof of delivery to etherscan to the admin, and he is processing it