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Author Topic: Important HITBTC Question?!  (Read 351 times)
bpchill12 (OP)
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October 19, 2018, 09:25:46 AM
 #1

So I bought some BTC on coinbase and transferred it to hitbtc and all the transactions were confirmed but my btc wallet still shows as empty. Has anyone experienced this? Does it just take time for the BTC to deposit? I just really wanted to buy some PCL Undecided
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October 19, 2018, 09:46:52 AM
 #2

Don't panic,please post your TXID of your transaction it will help us to know the transaction was confirmed or in pending.Some times the transaction will take more time for all confirmations after that only your BTC will show up of exchange's wallet.

But another chance maybe its exchange's fault so if you are waiting too long then you need to contact support team because already lot of similar cases were there on that exchange.

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October 19, 2018, 10:36:50 AM
 #3

So I bought some BTC on coinbase and transferred it to hitbtc and all the transactions were confirmed but my btc wallet still shows as empty. Has anyone experienced this? Does it just take time for the BTC to deposit? I just really wanted to buy some PCL Undecided

how long have you been doing transactions, because I've also experienced the same thing. to make a transaction on hitbtc I need less than an hour.
in exchange, hitbtc has two places to store assets. first to save and another to trade
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October 19, 2018, 02:21:05 PM
 #4

I have used Hitbtc previously but didn't have such problems. However, it is quite common to see this problem. First of all, you need to make sure that you sent it to the correct address.  If everything is fine on your side, then my suggestion is that you need to contact their support through the appropriate channel.  They don't seem to have any active Telegram.  Beware of scammers and you shouldn't be sending extra funds even if this is requested.
But here after you need to be careful while using the HitBTC exchange because there were lot of scam accusations on them.

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October 19, 2018, 04:08:09 PM
 #5

So I bought some BTC on coinbase and transferred it to hitbtc and all the transactions were confirmed but my btc wallet still shows as empty. Has anyone experienced this? Does it just take time for the BTC to deposit? I just really wanted to buy some PCL Undecided
You can try on Hotbit or IDEX yet these are the other markets of PCL. https://coinmarketcap.com/currencies/peculium/#markets

but among the list i do trust Hitbtc instead even though they do have some issues but im still using it nowadays and its completely fine on my side.If balance didnt
reflect on your asset wallet then most probable thing that the PCL wallet of Hit is either on maintenance or havent updated.

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October 19, 2018, 05:38:36 PM
 #6

I made the mistake of transferring Siacoin to HitBTC around a year ago.  Still haven't been able to access it.

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October 19, 2018, 10:27:46 PM
 #7

So I bought some BTC on coinbase and transferred it to hitbtc and all the transactions were confirmed but my btc wallet still shows as empty. Has anyone experienced this? Does it just take time for the BTC to deposit? I just really wanted to buy some PCL Undecided

I think it's just a matter of time, and don't panic because all transactions depend on each market's confirmation. today I also just did WD at HITBTC and entered my wallet. Good luck
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October 19, 2018, 10:41:02 PM
 #8

I have never experienced it as you told me, because I am not actively trading on hitbtc, if you experience problems you can contact hitbtc customer service, you can ask questions and reply to your problems, I think it's the best way

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bpchill12 (OP)
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October 20, 2018, 02:03:36 AM
 #9

Thank you guys, still waiting on hit btc to reply. I messaged their customer service.
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October 20, 2018, 07:19:28 AM
 #10

Has your transaction yet been successful? Maybe the network is busy at the moment so it requires more patience, but some of my experience doing that does take a long time. Stay optimistic that your Bitcoin will arrive soon.

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October 20, 2018, 07:52:41 AM
 #11

So I bought some BTC on coinbase and transferred it to hitbtc and all the transactions were confirmed but my btc wallet still shows as empty. Has anyone experienced this? Does it just take time for the BTC to deposit? I just really wanted to buy some PCL Undecided
If you made a transfer to the correct wallet address you must get you btc.Maybe your btc already came on the stock exchange but  located on main balances but not in trade balances ?

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October 20, 2018, 09:48:25 AM
 #12

Has your transaction yet been successful? Maybe the network is busy at the moment so it requires more patience, but some of my experience doing that does take a long time. Stay optimistic that your Bitcoin will arrive soon.
Still have not gotten it  Embarrassed waiting for customer support to respond staying optimistic though Smiley
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October 20, 2018, 11:48:16 AM
 #13

So I bought some BTC on coinbase and transferred it to hitbtc and all the transactions were confirmed but my btc wallet still shows as empty. Has anyone experienced this? Does it just take time for the BTC to deposit? I just really wanted to buy some PCL Undecided
I've experienced something similar like you but it's that's everything still in the process of deposit. no need to worry because Hitbtc is a good exchange place for Altcoin. sometimes it takes a long time to process deposit in Hitbtc.  Smiley
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October 20, 2018, 11:57:20 AM
 #14

Never had any problem with them.
The transfer might take a while,that's all.
Why not post the transaction here ?

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October 20, 2018, 12:52:13 PM
 #15

So I bought some BTC on coinbase and transferred it to hitbtc and all the transactions were confirmed but my btc wallet still shows as empty. Has anyone experienced this? Does it just take time for the BTC to deposit? I just really wanted to buy some PCL Undecided

I don't have the experience as you, and I think my transaction doesn't take too long to arrive in my wallet. But I don't like to see the fee on the altcoin or token because it seems it doesn't make sense. I don't know how much the fee when you want to withdraw your bitcoin later, and if you see that the fee is too high, then I suggest you convert to waves to get cheap withdraw fee. You don't have to panic when you don't see your bitcoin in the wallet because it will arrive when the transaction completed.

.
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October 20, 2018, 06:10:08 PM
 #16

Still you are get your btc in hitbtc exchange? If your not get please raise a request there regarding this issue sure they will help you about that because I was using hitbtc from few months without any issues, and please let's share here if you get your btc there.

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rickadone
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October 21, 2018, 06:55:28 AM
 #17

Don't panic,please post your TXID of your transaction it will help us to know the transaction was confirmed or in pending.Some times the transaction will take more time for all confirmations after that only your BTC will show up of exchange's wallet.

But another chance maybe its exchange's fault so if you are waiting too long then you need to contact support team because already lot of similar cases were there on that exchange.
I hope if it is the exchange's fault, he will be able to get anything from support. We all know how HitBTC support is like; which is one of the main reasons why a lot of traders have tried as much as possible to avoid this exchange like a plague. It could be the transaction time, let's hope that is the case, but for now, if it is actually a problem from the exchange part, which may be a real tough issue to get resolved with the support.

We have seen cases like this before even on this thread that the said person just ended up accepting their losses and if it ended up being that case for OP, I hope it was not something huge.
PuraPuraBego
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October 21, 2018, 01:01:53 PM
 #18

I made the mistake of transferring Siacoin to HitBTC around a year ago.  Still haven't been able to access it.
do you had wrong transfering to other contract address? If yes, it has been explained in warning (reminder-notice) when you want to make a deposit. then if, there is mistake on their system, doesn't credit your balance, I thought you need to follow up thought ticket support.

Thank you guys, still waiting on hit btc to reply. I messaged their customer service.
It's might take a couple hours to being get a feedback or reply.
upsidedown75
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October 22, 2018, 10:17:53 AM
 #19

So I bought some BTC on coinbase and transferred it to hitbtc and all the transactions were confirmed but my btc wallet still shows as empty. Has anyone experienced this? Does it just take time for the BTC to deposit? I just really wanted to buy some PCL Undecided
Well, all I would advise now is to just chill. It could be the confirmation, even though HitBTC has never been reliable and we have heard of different complications and difficulties by so many people when it comes to using this exchange and for the fact that their support is shitty.

I will advise that even if you end up getting out of this, if it is just a normal technical thing that delayed the transaction, you should still try to stay clear using HitBTC in the long run. It is always better to be safe than to be sorry.
i7claufe
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October 23, 2018, 01:29:51 AM
 #20

I've experience several times on HITBTC when my deposit says it's done but it does not appear. I waited for several hours or even days on some transactions before it appeared though.

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