Why not use poloniex!! Be careful!

[Jacek10]

In my opinion, poloniex is one big fraud. Why? I already explain.
I have a polonax account for 3 years there was never a problem sometimes delays in payments or withdrawals, but what happened to me was a catastrophe.
I would like to emphasize that my account is verified with a personal ID !!.

A week ago, my 2fa went down and I decided to remove it using the Poloniex Support. A simple thing, create a query and wait patiently.
To my surprise, after the first ticket, it was closed after 40 minutes so I decided to write why then again it was closed without an answer.
After one week and after 20 tickets, I did not receive a response and the funds on my account are frozen without the possibility of logging in by a faulty 2fa.

Of course I have 16 digital conds to install google authenticator on another phone but it does not help.


And so I was robbed of the savings that I accumulated for 5 years. So tomorrow I go to the lawyer and to solve the problem. I will inform you about the progress on a regular basis.
Below I put the screenshot as evidence of idiotic behavior of help poloniex.


http://ifotos.pl/zobacz/ticket-2p_qwhwnwa.png
http://ifotos.pl/zobacz/tiketpng_qwhwnes.png

[Potato Chips]

I'm not actually surprise, they've been doing shitty for a long time now, basically troubled and inconvenienced a lot of ppl. And, this continuous closing of tickets without a proper explanation just proved that polo has an infinite potential when it comes to poor service.

So yea, I'm supporting your decision to consult a lawyer, In addition to that, if you're in the U.S. you may wanna try silvermillerlaw lawfirm, they're offer free consultations, and if you know bitconnect class action, those guys handled it.

Lol, I almost forgot to ask this cause you're using google auth, have you checked if its properly synced?
Also, much better to use an auth that allows you to back-up your codes like authy for example.

[Cryptodiscuss]

I'm not really surprised, I asked them through support to change my phone number. After a month without resolving the issue I opened another ticket with same question, and after 2 weeks they responded that I must do my KYC all over again if I want to do that... Its ok to do KYC but its not ok that I have to wait 1,5 month to find out that!

[Kiweikoo]

In my opinion, poloniex is one big fraud. Why? I already explain.
I have a polonax account for 3 years there was never a problem sometimes delays in payments or withdrawals, but what happened to me was a catastrophe.
I would like to emphasize that my account is verified with a personal ID !!.

A week ago, my 2fa went down and I decided to remove it using the Poloniex Support. A simple thing, create a query and wait patiently.
To my surprise, after the first ticket, it was closed after 40 minutes so I decided to write why then again it was closed without an answer.
After one week and after 20 tickets, I did not receive a response and the funds on my account are frozen without the possibility of logging in by a faulty 2fa.

Of course I have 16 digital conds to install google authenticator on another phone but it does not help.


And so I was robbed of the savings that I accumulated for 5 years. So tomorrow I go to the lawyer and to solve the problem. I will inform you about the progress on a regular basis.
Below I put the screenshot as evidence of idiotic behavior of help poloniex.

Ever since I started trading I have never tried to make use of Poloniex, although I know that it has been around for quite a long time and some people trust it, but I didn’t. I was making use of other exchanges that seems much safe to me and maybe because I like them and don’t like Poloniex much.

Then after sometime I started to see a lot of people complain about Poloniex and calling them a scam, but also in the comment you will also see those that will support them and say they’re not scammers. But whatever, I’m just happy I’m not using it. And I hope you find a way to settle your problems with them and also get your money back.

[timerland]

In my opinion, poloniex is one big fraud. Why? I already explain.
I have a polonax account for 3 years there was never a problem sometimes delays in payments or withdrawals, but what happened to me was a catastrophe.
I would like to emphasize that my account is verified with a personal ID !!.

A week ago, my 2fa went down and I decided to remove it using the Poloniex Support. A simple thing, create a query and wait patiently.
To my surprise, after the first ticket, it was closed after 40 minutes so I decided to write why then again it was closed without an answer.
After one week and after 20 tickets, I did not receive a response and the funds on my account are frozen without the possibility of logging in by a faulty 2fa.

Of course I have 16 digital conds to install google authenticator on another phone but it does not help.


And so I was robbed of the savings that I accumulated for 5 years. So tomorrow I go to the lawyer and to solve the problem. I will inform you about the progress on a regular basis.
Below I put the screenshot as evidence of idiotic behavior of help poloniex.

First of all, are you sure that you're not entering the 2FA code from the wrong site or for the wrong account on Poloniex from google authenticator?

But regardless of that, the way that they treated the problem seems to be extremely unprofessional. I have no idea why they closed the support ticket which you opened without actually resolving any issues. Poloniex has demonstrated their growing untrustworthiness in the past few years and I've stopped using them personally due to all of the problems their customers are constantly reporting, as well as an unresponsive support.

BTW, are your account funds actually frozen or is it simply that you can't get into your account? If the latter, I'd try to communicate with support and try your luck with asking whether you can be verified with ID (since your account is verified) to reset your 2FA to gain access to your funds. You could go the lawyer route, but I really doubt it's going to be worth it if the amount you've got on Polo is not that big. But anyways, don't store funds on exchanges. And that's for any exchange, not just for polo.

[aziz1buffet]

[deleted]