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Author Topic: Cloudbet Void french ligue 1 winning bet without reason.  (Read 117 times)
elgravisse88
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November 12, 2018, 06:06:12 PM
 #1

Hello guys,

Cloudbet has decided to void my bet after match result ( 2 days later ). Official reason: Cancelled due to palpable error.

I have sent an email with all proof that the bet was offered by many other websites with same or highest price, they said they will review this case and at the end nothing.

The event was Stade Reims vs As Monaco, the odds dropped due to many factors ( coach changing, Monaco two bad results last two weeks and a lot of injuries).

Odds dropped from 3,10 on Cloudbet to 1,9 the day event ( I have bet 0,44 BTC). This is not acceptable behavior!!! Cloudbet official support could you get closer than me to solve this big issue?

Regards,
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November 12, 2018, 09:58:01 PM
 #2

Did you not put "cloudbet scam" into google?

I recommend to always put "casino name + scam" into google, as this can save a lot of trouble. Wink

Maybe next time?

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November 14, 2018, 10:04:46 AM
 #3

Hi elgravisse8,

Apologies I'm only just catching up on this issue, could you please PM me your Cloudbet nickname or the Bet ID so I can investigate this for you?

Thanks very much,

Ronnie @ Cloudbet

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elgravisse88
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November 14, 2018, 09:38:46 PM
 #4

Hello Ronnie,

I have sent you a private message. I hope this story will end well and fast. I still have running bets on Cloudbet and now I'm worried...

Thanks.
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November 15, 2018, 09:08:15 AM
 #5

@elgravisse88 - I've just been informed by our teams that after investigating the 'palpable error' we can't find any issues with the odds on offer, so your bets have now been correctly graded and your winnings are waiting for you in your account. I'm really sorry for the delay while we were investigating the reports from our provider.

Thanks very much,

Ronnie @ Cloudbet

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November 15, 2018, 11:34:17 AM
 #6

@elgravisse88 - I've just been informed by our teams that after investigating the 'palpable error' we can't find any issues with the odds on offer, so your bets have now been correctly graded and your winnings are waiting for you in your account. I'm really sorry for the delay while we were investigating the reports from our provider.

Thanks very much,

Ronnie @ Cloudbet
good news😀
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November 15, 2018, 09:58:16 PM
 #7

@OP, did they pay you out at the 3.1 odds or the lower odds? Could you check and let us know?

Even though cloudbet did solve the issue at the end, it was not until that OP had to post on scam accusations that they actually looked into it.  It also took 3 days for them to resolve an issue that was created by themselves.

And with the history that they have with all types of complaints from their customers ranging from withdrawals to seemingly random KYC requests as a bitcoin sportsbook, everyone should be extremely careful with dealing with them.

Furthermore, I'd like to ask Cloudbet what exactly can constitute a "palpable error"? Is there a predetermined threshold for the odds to be considered erroneous? Is it solely up to you to interpret that word and deduct winnings from gamblers?

 
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elgravisse88
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November 16, 2018, 12:32:06 AM
 #8

Thanks you very much Ronnie. I appreciated quick reactivity.

They have paid me at 3,10 because it was "normal" odds when I placed my bet, I repeat it was not reverse odds or big mistakes.

Timerland I understand your question but bookmakers are not open to give money  Smiley At the end Cloudbet corrected their error and I would recommend them to because they assumed their fault Cool

 
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