Yes, this accusation looks very alarming. Whenever I join a new exchange, the first thing I always do is look for some non-obvious peculiarities that are not advertised and that very few people know about. It is precisely these kinds of features that often make it possible to earn money on exchanges that are not among the well-known top ones. It is very unpleasant that you can get banned for this.
Of course a customer will check what features a platform offers (such as low commissions or good conditions for leverage trading) but this is in no way "unauthorized system testing and potential exploit attempts".
But if my account can be permanently restricted just because I unintentionally encountered a bug in their system, then any user is at risk of being accused of "unauthorized system testing and potential exploit attempts" and having their funds taken away.
On that day, my internet connection was unstable, which may have triggered the bug. They should be able to tell the difference between "unauthorized system testing and potential exploit attempts" and an unstable internet connection. But they do not, or pretend not to.
You write that you were unable to withdraw most of the funds you deposited. So that means you did manage to withdraw part of the funds, correct? And why were you unable to withdraw the remaining part? Does Exmon refuse to process a withdrawal request from a blocked account, or were those funds deducted from your balance? (Or perhaps you lost them through unsuccessful trades on the exchange? From your wording, this is unclear.)
Due to a bug in their platform (I reported it right away and was not “testing” to find the bug; I was simply using the platform to exchange ETH to USDT) the funds for the limit order I placed disappeared from my account without a trace.
I was able to withdraw the remaining funds because my account was not yet "permanently restricted". I decided to save what was left rather than risk another order that might cause my funds to disappear again. After the Ethereum I was about to exchange (my order size was smaller than my account balance) vanished I contacted support immediately.
Now, my account is inaccessible. I cannot withdraw, nor can I access my data (about deposits or the trades I tried to make).
I did not "lost funds through unsuccessful trades", the funds simply disappeared - no pending order, no proceeds from a trade - nothing.
Here is my previous post where I explained what happened:
My actions were responsible.
After I noticed the issue, I contacted support to report it.
The issue was that my limit order and the funds associated with it disappeared.
I was not going to make a public post, but after you accused me of "exploit" I changed my mind about writing a public post. Because at first I did not have a reason to suspect that you were not an honest exchange. But after accusing me of "exploit" (and you did not return my funds you hold), I concluded that your actions are not honest.
How am I "exploiting" if my funds are under your control, and you refuse to give them back to me? The bug in your system caused my funds to become inaccessible. Placing a limit order and canceling the limit order because I changed my mind about the price is considered normal trading behavior. Placing funds into a "flexible EXMON earn" product is normal behavior. The reason for my small withdrawal of Ethereum was to check if withdrawals work (I decided to withdraw the remaining available for withdrawal funds after I noticed some of my funds were missing).
I see that my funds (the part of the funds I was not able to withdraw) are on the Ethereum address controlled by your system (the deposit address of your exchange). Therefore, you hold my funds.
The thing that is not normal trading behavior is your platform not working correctly (limit order and the funds associated with it disappearing) and refusing to return my funds.
It is not "unauthorized system testing":
* Placing a limit order.
* Placing funds into a "flexible EXMON earn" product
* Canceling the limit order.
* Placing another limit order
* Reporting a bug to you (about the order and funds associated with the order disappeared)
* Withdrawing the remaining balance
At the moment, the majority of my Ethereum deposit is sitting on the Ethereum address your system has control of.