bitcoincasino.us steals money

[martin.tomasek]

I sent 1 bitcoin to bitcoincasino.us, I have been awarded 1 btc deposit bonus, I think ok, that's great. I played a lot of games, I ended up with 2.45 btc. I made a withdrawal. After a while I received an email saying that I had violated the deposit bonus terms by having bets bigger than 0.007 btc. Ok, logically they should take their 1 btc bonus back but they stole the entire balance of 2.45 btc. Support now ignores me and does not want to talk about it. Avoid them, they are thieves.

Here is the email they sent:
https://i.imgur.com/qwODlQ5.png

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[game-protect]

Who is the operator?

Experience has shown that local warnings like yours does not help much and other people on bitcointalk already warned about them, what obviously did not help in your case!

Google "bitcoincasino.us + scam" would have avoided your desaster.

Game Protect even has a Warnings list!

[RHavar]

Yeah, this is the same trick that bitstarz used to do. It's highly abusive, and something I think most people would agree is pretty much is a scam. (After all, there are trivial software fixes to not allow people to accidentally bet higher than the max-bet).

Unfortunately they don't seem to have a bitcointalk presence, so there's no way I can leave them negative trust or what not. I hate to say it, but your avenues of recourse are going to be very limited. Probably your best bet is to contact every site that links to them (although most of them won't care, as they are happy linking to scam sites/services as long as they get their affiliate money).

You also have the potential for legal remedy, but it's not clear where they are operating from -- your best bet would be talking to a lawyer who specializes in this stuff. You can really go after their domain and hosting, which will force them to defend the case. (Which is pretty much indefensible, as the contract is clearly abusive).  P.S. ignore the vultures like game-protect who go around scamming victims.

I know it's a bit late, but if you gamble in the future -- I'd strongly encourage you to go to well known and reputable casinos. The https://cryptogambling.org/ has a bunch of "Verified operators" who would never pull bullshit like that.

[game-protect]

P.S. ignore the vultures like game-protect who go around scamming victims.

Please also add the links to your Scam Accusations, like it is very common here on bitcointalk?

[RunningMan45]

Nowhere in there terms of service does it state that they can confiscate your actual deposit if you bet over 0.007. What casino does not have a measurement put into effect that protects players from betting over the max amount you may bet with a bonus? When you deposit 1 BTC you should be able to bet more than 0.007 due to the fact that that is only 0.7% of your total deposit. You should post all of your contact with the casino on AskGamblers and LCB in the complaint section. You should definitely get back your 1 BTC. It also states that 2 BTC is the MAX cash out for all the first, second and third deposit bonuses. Did they lock your account?

[BitcoinCasinoFinder.com]

That is really bad for a brand and something that needs to be acted upon with LCB or AskGamblers.

I know this brand was odd when it came on the scene a couple of years back and I do think it is own and run directly by Softswiss/bgaming due to the publicly announcing in media buy their acceptance of US players.

[RHavar]

You should post all of your contact with the casino on AskGamblers and LCB in the complaint section. You should definitely get back your 1 BTC. It also states that 2 BTC is the MAX cash out for all the first, second and third deposit bonuses. Did they lock your account?

It's a good idea, but I wouldn't put too much hopes on it. The issue has been brought up repeatedly with AskGamblers and they have consistently sided with casinos, even when it's very obviously extremely predatory. It gives me the impression they don't actually care about players or fairness, and just their affiliate earnings. But definitely doesn't hurt to try.

But the real uphill battle that the OP is going to have is that bitcoincasino.us is not a well known or reputable casino, so they have no real reputation to protect.     But I really hope the OP is successful, casinos that prey on their customers really should just not exist.

[stomachgrowls]

On their TOS: https://www.bitcoincasino.us/terms-and-conditions

25.
 Until the play through requirements have been met, the maximum bet that can be placed is 0.007 BTC. This includes double up wagers after the game round has been completed.

This is why reading up ToS would always be an important thing for you to avoid problems later on.Hope this would settle up.

[slaman29]

Agree that the behavior amounts to scam. 100% this rule is unfair and purposely made very hard to locate and there is no warning when you bet of this min amount so you are not prevented or warned about violating the rules.

But agree completely also with stomachgrowls that you always ALWAYS read up on the ToS before depositing anything, ESPECIALLY with bonus requirements. Plenty of hidden terms and conditions (or hard to find). Give these casinos no reason to hold your deposits and you are less at risk.

[panjul07]

On their TOS: https://www.bitcoincasino.us/terms-and-conditions

25.
 Until the play through requirements have been met, the maximum bet that can be placed is 0.007 BTC. This includes double up wagers after the game round has been completed.

This is why reading up ToS would always be an important thing for you to avoid problems later on.Hope this would settle up.

I cant access the site because it is blocked by my ISP, I'm curious to know is there any terms that all balance will be confiscated if player bet above the max allowed bet during playing through requirement? Indeed I agree that we should always read full ToS especially if we are going to claim deposit bonus or any other bonuses.
In this case, there should be a win-win solution for both players and the site. Once player who take bonus and bet above the max allowed bet then the bonuses and winnings should be forfeited but not the initial deposit minus the amount lost while wagering using the deposit fund which is usually being used first than the bonus.

[stomachgrowls]

On their TOS: https://www.bitcoincasino.us/terms-and-conditions

25.
 Until the play through requirements have been met, the maximum bet that can be placed is 0.007 BTC. This includes double up wagers after the game round has been completed.

This is why reading up ToS would always be an important thing for you to avoid problems later on.Hope this would settle up.

I cant access the site because it is blocked by my ISP, I'm curious to know is there any terms that all balance will be confiscated if player bet above the max allowed bet during playing through requirement? Indeed I agree that we should always read full ToS especially if we are going to claim deposit bonus or any other bonuses.
In this case, there should be a win-win solution for both players and the site. Once player who take bonus and bet above the max allowed bet then the bonuses and winnings should be forfeited but not the initial deposit minus the amount lost while wagering using the deposit fund which is usually being used first than the bonus.

Only the house do have the final decision if they would stick out to their ToS or would just make some one time consideration with OP. Forfeiting all the money balance of yours is way too harsh. 

[BTCevo]

I sent 1 bitcoin to bitcoincasino.us, I have been awarded 1 btc deposit bonus, I think ok, that's great. I played a lot of games, I ended up with 2.45 btc. I made a withdrawal. After a while I received an email saying that I had violated the deposit bonus terms by having bets bigger than 0.007 btc. Ok, logically they should take their 1 btc bonus back but they stole the entire balance of 2.45 btc. Support now ignores me and does not want to talk about it. Avoid them, they are thieves.

Here is the email they sent:

In this case when you are using their deposit bonus, that is why when you are violated their rules, all the entire balance will be gone. This things always been discussed but yet this does not have any conclusion, only more debates on how this thing going. You should really give some time to read every terms when you are going to use their bonus. Most of the site have this kind of thing so they will get your money easily

[nakamura12]

That's why reading all the terms of conditions are must read. They are created because they have a purpose.

Yes, that is what they have plan to easily get money from gamblers. This type of T&C may be called a scam because they confiscate your money for a reason. Reading their T&C is really important to avoid future problems with their platform.

[Hotrod_88]

This very unfortunate but this could be avoided if the T&C have been more clearer.

[wow.magic]

This very unfortunate but this could be avoided if the T&C have been more clearer.

That's why I don't trust nor play a lot of gambling sites. Most of them are scam, even though the ones that are "legit" have their way to scam people.

[nakamura12]

That's why I don't trust nor play a lot of gambling sites. Most of them are scam, even though the ones that are "legit" have their way to scam people.

That's not true at all, legit gambling sites already earn money from the house edge. Example there are lots of gamblers who lose then 2% of the money lose by the gamblers will goes to the owner while the rest will be used to be payed for the winners which is less than the amount of losers.

[Hotrod_88]

This very unfortunate but this could be avoided if the T&C have been more clearer.

That's why I don't trust nor play a lot of gambling sites. Most of them are scam, even though the ones that are "legit" have their way to scam people.

One should understand the risks before jumping on anything, even in playing on online casinos. Very few sites that I can see right now are focusing on the entertainment value of their games rather than just earning money from its customers. Same goes to players. They only tend to focus on how much they can earn from playing rather than being entertained so very few enjoy playing. And there comes the time that they thought they were cheated/scammed by the site but what really happened is that they didn't read the T&C or even if they do, they won't care unless it applies to the situation. The solution for this is simple, read. Don't put money on something you don't fully understand how it works. Deposit bonus or any promos on gambling sites are still under the Standard T&C, or at least for example that is what VegasCasino on their site about deposit bonus is talking about.

[wwzsocki]

Of course, I am sorry for your lost OP but I see you said:

...Ok, logically they should take their 1 btc bonus back but they stole the entire balance of 2.45 btc. Support now ignores me and does not want to talk about it...

Terms and conditions are their weapons especially if you use the bonus. There is no connection between logic and the term and conditions of a gambling site that's for sure. You should read carefully the rules before deposit because there are plenty of stories like yours on the internet. The best way is to play without a bonus if one can afford this to avoid problems with conditions. Only wagering is sometimes so high that one is not able to fulfill and I haven't mentioned other written with small letters to take advantage on you. I hope you have learned a very costly lesson and never do this same mistake. Bitcointalk members will learn something from this story.

[Bitinity]

Don't put money on something you don't fully understand how it works. Deposit bonus or any promos on gambling sites are still under the Standard T&C, or at least for example that is what vegascasino.io on their site about vegascasino.io is talking about.

Nothing special and nothing different with the one you are trying to advertise. The terms are completely the same and the same thing may happen as what OP experienced. Someone may lose all his balance once he break the term/rule, in this case about the max bet while playing with bonuses although there is no terms that the casino will forfeit all balance if someone accidentally bet higher than the max allowed amount. Casinos should forfeit the bonus and winning only instead of forfeit all balance unless the players has lost all the deposit. 

[alisafidel58]

That's why I don't trust nor play a lot of gambling sites. Most of them are scam, even though the ones that are "legit" have their way to scam people.

And what are those ways? The legit site that I know of are still in this forum and running their business for over some years now.