Honestly, it's not a coin according to the website you can win a token if you win on the game.
Never heard this project before but it seems this token is new and according to the roadmap the cryptosoul game will be launch on January 2019.
So this might be the reason why the game is not loading properly and the game still under development.
And I tried to check the game, downloaded and scan the file to virustotal but the result detects 1 / 68 "suspicious.low.ml.score" means that the game file is not safe.
Better to contact their support from telegram from here
https://t.me/CryptoSoulENG