Someone in my city got his funds blocked in Bybit exchanger after being refunded from Binance for unknown reasons.
The person made a fatal mistake by sending to someone binance user directly from his Bybit account. Those funds were blocked by binance system for verification, then Binance decided to refund the amount to the original address which belong to Bybit hot wallet.
After contacting Bybit support, they asked to create a video of the full process, which was almost impossible because the person has no access to Binance account. The user created a video showing how he can login to his Bybite account which seems to be total nonsense. The video was rejected 20 times through 20 days.
I see official representative is no longer active since years. Does anybody knows how to solve this issue or has a contact with the team. The amount is not that big but it is a lifetime saving for a student.
Why can't he try to convince the Binance support to collaborate with Bybit support since the funds were sent from an address he has no control over? Maybe the Binance folks could temporarily let him access the account so he can record the necessary video. But it's also unfortunate that the Bybit people are rigid and don't want to adjust according to the situation.
For the simple reason that he has no access to that Binance account. The Binance account belongs to another person who should recieve the payment from my friend. And since the amount is not that big, I don't think Binance team or Bybit managers would accept to cooperate to solve the issue. I don't see Binance responsible of anything in this situation. It is the user the fault not to deposit/withdraw from/to a personal wallet. When he described the issue, I found him has no clue about what it is a personal wallet.
If no one can help from this ANN post, I think to post in the "services discussion" board, providing all evidences of TXIDs and screenshots. Honestly, I expect the money to be gone forever, but just think to give it a try through bitcointalk.
