Bitpanda.com steal 1500 Euro from me!

[pilea]

Hi! After i researched a lot about bitpanda or bitpanda.com , i decided to make this positing as it seems i'm not the only customer they stole funds from.

Here is the case:

I used bitpanda maybe for up to 1 year to exchange cryptos for wire transfers, amazon vouchers and so on.
My account is verifed and at no point they asked me for some additional informations of any kind.

Now out of nowhere they just blocked a 1500 Euro payout from me, for coins i did send them.
And asked me to verify the origin of the coins.

There is no legal requirement for me as the coin owner to give them all the purchase or exchange informations.
Or that i would have to documents my funds. As it's also super complex to document that especially if you trade them as i do.

Anyways, to speed things up i did send them a part of my documents which show the purchase of over 30 Bitcoin.

But sure enough, my funds are still blocked!

There is NO law in place that would allow them to just "withhold" users funds, as they wish
and as long they want.

I will for sure press criminal charges against them and i highly recommend that everybody does the same!
If you lost funds with Bitpanada, if they blocked your account, or "withhold" the funds like in my case,
go to the local police station and submit a case. In some places you can also submit a case online.

Bitpanda stole 1500 Euro from me, if you don't want to risk anything
better never send them ANY coins at any given point.

In my opinion they are a scam!
At least my 1500 Euro are gone!

What a horrible horrible company!

[mdayonliner]

You might need to move the topic in the Scam Accusations section.

Bitcoin Forum > Economy > Trading Discussion > Scam Accusations

Make sure you follow the format.

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

By the way, It's sad to see people get scammed

[cissrawk]

Are you sure to not break their rules? Its usually happen without you know it. But if you think you are not, taking legal adtion is good move. Post it in scam accusation like above said, so people can see it in scam accusation.
Hope you can get back your money.

[RasenShuriken]

It seems like you are impatient to send the money. Most of the brokers usually ask for verification if you sent 1000 euro or more (CMIIW).

[buwaytress]

That's really strange. I'm a BitPanda user myself, been over a year using them with zero problems. In fact, only reason I stuck to them was because of really good customer support. They changed terms to my disadvantage some time in May this year, thanks to GDPR, meaning that my verified status was now unverified and without possibility to verify any longer since their 3rd party verification service doesn't cover my country.

Still, there is some reasonably high limit for unverified customers, which I'm just about to reach.

If you want, you should still open up a thread in scam accusation, but be sure to provide full information - otherwise it's your word against theirs. I would also ask in their official thread first.

[BitHodler]

Anyways, to speed things up i did send them a part of my documents which show the purchase of over 30 Bitcoin.

But sure enough, my funds are still blocked!

Sorry to hear man. This is very important. Did they not accept your documents as valid and gave you a reason why they didn't, or have they still not responded to you? If the latter, give them some more time.

I'm not sure to what extent they outsource their verification and research department, but investigations mostly take a while so I wouldn't expect immediate results as in them releasing your funds.

What I have seen services do is that as long as your usage patterns in terms of value are relatively stable over a longer period of time, but suddenly you go well beyond that with a transaction, they might get triggered to step in.

[Slow death]

You might need to move the topic in the Scam Accusations section.

Bitcoin Forum > Economy > Trading Discussion > Scam Accusations

Make sure you follow the format.

Code:

[b][color=black]What happened:: [/color][/b]

[b][color=black]Scammers Profile Link: [/color][/b]

[b][color=black]Reference Link: [/color][/b]
[b][color=black]Amount Scammed: [/color][/b]
[b][color=black]Payment Method: [/color][/b]
[b][color=black]Proof of Payment: [/color][/b]
[b][color=black]PM/Chat Logs: [/color][/b]
[b][color=black]Additional Notes: [/color][/b]

By the way, It's sad to see people get scammed

to add:

ANN Thread: [ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill

Profile: @TwinWinNerD

Show proof, to DT (Default Trust) members can help you with this issue.