Freewallet. org solves my problem

[DireWolfM14]

We'd like to notify all those watching the thread that the issue has been resolved.

The customer can resume activity on his account now.

In case any user needs assistance or clarification, please feel free to contact our customer service, we'll be glad to help!

We'd like to thank the customer for his cooperation.

This case has served as the motivation for us to reconsider our KYC procedure and make it more transparent for our customers.

Minergate forced my $0.27 worth XMR to a wallet on your platform.  Do you need my KYC to allow me to withdraw? 

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[alineaaa]

I've got my money back.After I have provided my personal information

If you want to convert assets easily, we recommend that you use other service providers.

Freewallet Auditing is really too complicated.

I'm waiting for you to change the more humane audit process.

[Freewallet]

I've got my money back.After I have provided my personal information

If you want to convert assets easily, we recommend that you use other service providers.

Freewallet Auditing is really too complicated.

I'm waiting for you to change the more humane audit process.

Hi alineaaa, glad to hear the issue was resolved!

As you can see, AML/KYC procedure is a crucial one that is initiated by our security department. Our goal is to stay safe and reliable by ensuring the security of every transaction made. You had to pass this procedure because the suspicious activity was detected on your account.

However, we sent your suggestions to our colleagues from the security department and they promised to update and streamline this procedure.

Thanks for your understanding and help!