Wirex - Scam again

[radioideaxp]

Welcome,

I write here to describe again Wirex scam. As many of you knows, they are shady company. They are blocking randomly user accounts, making "technical breaks" when BTC price is coming down. In December, they made 3 "breaks":
-first break, 4 days with locked exchange to fiat and sending BTC outside
-second break, login impossible
-third break, one day like first break

Their system is crap, currently it is fixed but in whole December, when I logged into my dashboard, after 5 minutes, suddenly Chrome browser was consuming 8gb+ RAM and 99% CPU.

After loosing few hundreds of $ via these "breaks". Finaly I made all my transfers, but guess what.

One of transfer, amount arround $100, was doubled. I was happy because I received back few $ from looses.

Today I got email:

"We would like to follow up on our previous emails.
On December 3 you have withdrawn more funds than your actual balance reflects.

The amount involved was 0.0xxxxxx BTC

This money does not belong to you and we expect it to be returned. You can top up/credit your account with any currency that is more suitable for you. Please get back to us as soon as possible as the silence from your side may turn into legal persecution.

Looking forward to your reply."


Conclusion:
-yes, doubled transfer in theory isn't my but they scammed me many times by hidden fees and these "technical breaks" at hot moments
-their PR chief have to be idiot to order such mailing task to their support
-their system is still crap with many errors, for example I cannot exchange BTC to euro inside website, it can be done only via app because website demands USD currency. This is only one of many, many errors
-their system is storing CVV numbers! It's not legal! I've set up 2factor for my debit card because I feel, they can just steal my money


Yes, I will not pay them. Going move to some normal exchange. I will wait longer but feel more safe with clear rules.

[dewildance]

Welcome,

I write here to describe again Wirex scam. As many of you knows, they are shady company. They are blocking randomly user accounts, making "technical breaks" when BTC price is coming down. In December, they made 3 "breaks":
-first break, 4 days with locked exchange to fiat and sending BTC outside
-second break, login impossible
-third break, one day like first break

Their system is crap, currently it is fixed but in whole December, when I logged into my dashboard, after 5 minutes, suddenly Chrome browser was consuming 8gb+ RAM and 99% CPU.

After loosing few hundreds of $ via these "breaks". Finaly I made all my transfers, but guess what.

One of transfer, amount arround $100, was doubled. I was happy because I received back few $ from looses.

Today I got email:

"We would like to follow up on our previous emails.
On December 3 you have withdrawn more funds than your actual balance reflects.

The amount involved was 0.0xxxxxx BTC

This money does not belong to you and we expect it to be returned. You can top up/credit your account with any currency that is more suitable for you. Please get back to us as soon as possible as the silence from your side may turn into legal persecution.

Looking forward to your reply."


Conclusion:
-yes, doubled transfer in theory isn't my but they scammed me many times by hidden fees and these "technical breaks" at hot moments
-their PR chief have to be idiot to order such mailing task to their support
-their system is still crap with many errors, for example I cannot exchange BTC to euro inside website, it can be done only via app because website demands USD currency. This is only one of many, many errors
-their system is storing CVV numbers! It's not legal! I've set up 2factor for my debit card because I feel, they can just steal my money


Yes, I will not pay them. Going move to some normal exchange. I will wait longer but feel more safe with clear rules.

First of all, I feel sorry for you.

But this SCAM needs to be clarified. What is SCAM? Somebody's got to identify it. We cannot label the issue we have every problem by saying SCAM.

I've had problems similar to what you've been through, months before me. I did not call that project SCAM, but that day dozens of people said that the project was super, I was wrong. But there was no news from the project team for about 6 months. Last month, they explained that it is not possible to pay back with the explanation ... Those who told me that the project was super that day, they were swearing in the Telegram group ...

I want to say that no one can really understand you. Sorry for you. You got your money at least. We never did.

[radioideaxp]

Welcome,

I write here to describe again Wirex scam. As many of you knows, they are shady company. They are blocking randomly user accounts, making "technical breaks" when BTC price is coming down. In December, they made 3 "breaks":
-first break, 4 days with locked exchange to fiat and sending BTC outside
-second break, login impossible
-third break, one day like first break

Their system is crap, currently it is fixed but in whole December, when I logged into my dashboard, after 5 minutes, suddenly Chrome browser was consuming 8gb+ RAM and 99% CPU.

After loosing few hundreds of $ via these "breaks". Finaly I made all my transfers, but guess what.

One of transfer, amount arround $100, was doubled. I was happy because I received back few $ from looses.

Today I got email:

"We would like to follow up on our previous emails.
On December 3 you have withdrawn more funds than your actual balance reflects.

The amount involved was 0.0xxxxxx BTC

This money does not belong to you and we expect it to be returned. You can top up/credit your account with any currency that is more suitable for you. Please get back to us as soon as possible as the silence from your side may turn into legal persecution.

Looking forward to your reply."


Conclusion:
-yes, doubled transfer in theory isn't my but they scammed me many times by hidden fees and these "technical breaks" at hot moments
-their PR chief have to be idiot to order such mailing task to their support
-their system is still crap with many errors, for example I cannot exchange BTC to euro inside website, it can be done only via app because website demands USD currency. This is only one of many, many errors
-their system is storing CVV numbers! It's not legal! I've set up 2factor for my debit card because I feel, they can just steal my money


Yes, I will not pay them. Going move to some normal exchange. I will wait longer but feel more safe with clear rules.

First of all, I feel sorry for you.

But this SCAM needs to be clarified. What is SCAM? Somebody's got to identify it. We cannot label the issue we have every problem by saying SCAM.

I've had problems similar to what you've been through, months before me. I did not call that project SCAM, but that day dozens of people said that the project was super, I was wrong. But there was no news from the project team for about 6 months. Last month, they explained that it is not possible to pay back with the explanation ... Those who told me that the project was super that day, they were swearing in the Telegram group ...

I want to say that no one can really understand you. Sorry for you. You got your money at least. We never did.

 Company with FCA shouldn't act so amateur. Their problems causes people loose money. Then they ask to give them back some double transfer (by their fault) is just impudent.
Maybe I should ask them to give me back 10x bigger amount because their technical trouble when BTC was loosing? I am 100% sure nobody would even respond.
Yes, this can be scam because their troubles are only when BTC is decreasing price. They can sell whole inventory with good price, then rebuy and restore system. Profit? Milions or dozens of millions $.
No informations during such "technical problem", support not responding, twitter - silence.

[yogg]

I am sorry to hear that.

Please post about it in the proper subforum (Scam accusations - https://bitcointalk.org/index.php?board=83.0)
Here is a thread to help you format your scam report more properly : https://bitcointalk.org/index.php?topic=260073.0

I'm very surprised since I'm myself a customer of Wirex, and everything has been fine on my end, for months.
Sure they have some maintenance that have been scheduled, but nothing fishy in my opinion.

[eternalgloom]

Are there any more reports of this?
I've actually just recommended Wirex to a friend of mine and I'd hate to see something like this happen to them.

I've seen a couple of Reddit posts calling them a scam, but their team actually replied to most of those.
Some scam accusations also look to be a little bit embellished, not sure what to think about it.

[BitHodler]

I've seen a couple of Reddit posts calling them a scam, but their team actually replied to most of those.
Some scam accusations also look to be a little bit embellished, not sure what to think about it.

I agree. The thing that rightfully annoys people is that most services don't know how to properly run a business, likely because of inexperience, but that doesn't automatically makes them a scam.

On the other hand, we can't entirely discard to possibility of something shady going on here, Wirex is not a reputable business as Coinbase or Poloniex after all (especially the latter had to deal with a lot of account blocks).

Their system is crap, currently it is fixed but in whole December, when I logged into my dashboard, after 5 minutes, suddenly Chrome browser was consuming 8gb+ RAM and 99% CPU.

It's quite similar to what happens when there is being browser mined. Not saying it applies to your case, but it is suspicious. Does the same happen when you visit other sites?

[eternalgloom]

On the other hand, we can't entirely discard to possibility of something shady going on here, Wirex is not a reputable business as Coinbase or Poloniex after all (especially the latter had to deal with a lot of account blocks).

I always thought that they were pretty well known, but I could be wrong here.
Other people have actually recommended them to me, specifically for their prepaid Bitcoin debit cards.

Again, not sure what to think here.

[BitMaxz]

Their system is crap, currently it is fixed but in whole December, when I logged into my dashboard, after 5 minutes, suddenly Chrome browser was consuming 8gb+ RAM and 99% CPU.

It's quite similar to what happens when there is being browser mined. Not saying it applies to your case, but it is suspicious. Does the same happen when you visit other sites?

It seems it's a plugin issue or a browser issue, not a Wirex or may be the Wirex dashboard has cookie tracker that I think that's the reason why his CPU usage increased or a crypto miner.

OP should use an anti-miner plugin that focus on browser-based crypto miners.

I always thought that they were pretty well known, but I could be wrong here.
Other people have actually recommended them to me, specifically for their prepaid Bitcoin debit cards.

Again, not sure what to think here.

Wirex is a well-known scam before but there are people telling that it is not a scam I think 40% to 60% telling that it is not a scam so we don't know if the Wirex service is trusted or scam.
However, since their support still active maybe we can still trust their service but not 100% and I heard that there are many Wirex users abuse their service that may cause issues like blocking or locking your account if they detect any suspicious from your account anytime they can lock or block your account.

This is just what I heard from some marketing forum who abuse the Wirex app for making multiple accounts.

[gentlemand]

Wirex is a well-known scam before but there are people telling that it is not a scam I think 40% to 60% telling that it is not a scam so we don't know if the Wirex service is trusted or scam.
However, since their support still active maybe we can still trust their service but not 100% and I heard that there are many Wirex users abuse their service that may cause issues like blocking or locking your account if they detect any suspicious from your account anytime they can lock or block your account.

This is just what I heard from some marketing forum who abuse the Wirex app for making multiple accounts.

I've been using it for several months now with crypto and GBP. I have no complaints whatsoever. It's always worked totally fine for me. The fees are a bit much but not too insane. I am but one person of course. Others may feel differently.

[mk4]

Mate, you've claimed to already have lost money due to their previous issues. I mean, regardless if it's just bad service or if it really is a scam, it'd probably be a good idea to use another service instead?

Any reason why you still used their service after all these past problems?

[Lucius]

I just read some reviews about Wirex, and although most evaluate this service as excellent&great, there is also a fair number of dissatisfied users. I see some users accounts are blocked and their balance is not refunded to owners, and this is answer Wirex send when users ask explanation :

Hi xxxxx, we are truly sorry that you've experienced this however, it is our policy that we cannot provide any feedback as to why an individual customer's account has been closed. Doing so may put us in breach of UK financial services regulation. Thank you and all the best.

So there are some reasons they use to close some users accounts, they take your money and they have no obligation to explain why?

https://www.trustpilot.com/review/wirexapp.com

[gentlemand]

I just read some reviews about Wirex, and although most evaluate this service as excellent&great, there is also a fair number of dissatisfied users. I see some users accounts are blocked and their balance is not refunded to owners, and this is answer Wirex send when users ask explanation :

Hi xxxxx, we are truly sorry that you've experienced this however, it is our policy that we cannot provide any feedback as to why an individual customer's account has been closed. Doing so may put us in breach of UK financial services regulation. Thank you and all the best.

So there are some reasons they use to close some users accounts, they take your money and they have no obligation to explain why?

https://www.trustpilot.com/review/wirexapp.com

If that happened to me I'd be screaming the house down. Is that even legal? They seem to have had a flurry of bad reviews in the last few days.

I'm happy with them. I still would not leave any money on there for any longer than strictly necessary.

[Lucius]

If that happened to me I'd be screaming the house down. Is that even legal? They seem to have had a flurry of bad reviews in the last few days.

You can read in what I quote that Wirex is just working by UK financial services regulation, so there is something there which allows them to block accounts and seizure any assets without additional explanations. It is true that bad reviews start to shown recently, maybe something is changed from start of this year and now they have much stricter rules.

I see many old customers are blocked, and many waiting too long for any response - I just hope it is just bad support, and people will get their money back.

[gentlemand]

You can read in what I quote that Wirex is just working by UK financial services regulation, so there is something there which allows them to block accounts and seizure any assets without additional explanations. It is true that bad reviews start to shown recently, maybe something is changed from start of this year and now they have much stricter rules.

I see many old customers are blocked, and many waiting too long for any response - I just hope it is just bad support, and people will get their money back.

They're all screeching about password changes. I just checked and indeed one was forced on me too. The change went OK though.

I don't see how it can possibly be legal for someone to help themselves to your money without a court judgement of some sort. Their wording is weaselly so from now on I'm only going to use them for very small amounts.