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Author Topic: Urgent Help Needed, All About Tried Everything! Could Lose My BTC -RESOLVED!  (Read 223 times)
gods2018 (OP)
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January 22, 2019, 12:57:52 PM
Last edit: January 23, 2019, 07:56:14 PM by gods2018
Merited by LoyceV (1), bitmover (1)
 #1

Hi guys, I really now need urgent help on this one.
So about 3weeks or a month ago, I deposited about 0.05BTC into freebitco.in.
Two things happened
1-The email address I had registered with the freebitco.in, got blacklisted by protonmail (Apparently, so many people had registered from the same IP...this is a University Internet Connection meanwhile) I have been battling with customer care for 3 weeks to no avail, they told me today, 22nd Jan, they are going to revisit the situation again.

2-I tried changing my email address in freebitco.in, but failed as I have to verify the emails being sent, yet I cant long into the email.
I contacted support, they were quite helpful, the person told me to sign a message from either the account that had sent the bitcoin or from inside my freebitcoin wallet.
Now, there is no way of signing a message from the freebitcoin wallet since its a public wallet. The wallet I used to send the BTC to the freebitco.in account was actually a market place wallet, which makes it also impossible.

3-Next best thing I did was go through one of the threads here, downloaded Electrum, sent money from my electrum wallet to the freebitco.in wallet ans signed the message this time. Support said it was okay, but still couldn't prove I was the one who'd signed the message.
To be honest, at this point I don't know what to do.

Why?
1-Unless I have access to the email, I can't really verify the email, I am waiting on protonmails support to see if they can give me access or help, if they fail.
2-Does someone know how I can sign a message from dream market or localbitcoins.com or freebitco.in? Because there is no other way out for me at this time and I have quite a bit of BTC inside the freebitco.in account.

Thanks for your time and for your help, very much appreciated.
Blessings.

UPDATE:
So I got the best news ever! I can now totally keep my almost 0.2BTC+, here is what  happened, lessons learned and my advice.

1-So one of the members here advised me to talk to protonmail to request for an upgrade to the disabled email. Which I did, and I don't know if thats the request that made them act, but it's less than 24hrs and they have been lenient enough to agree to enabling the email. As I talk right now, I can actually log into the email account now without any problems.

2-The other option I had was to try and talk to @TheQuin to see if there were alternative ways to actually get my account verified. I totally understand his concerns of phishing and all, though I think the options of verifying from inside my freebitcoin profile or the market place wallet was never going to work, which he still was insisting on.

LESSONS LEARNED.
1-Never give up on any situation, you can imagine, I have been between both freebitcoin and protonmail for close to 3/4 weeks and finally am able to gain access to my bitcoin again. Imagine I had given up at anyone point, I wouldn't be here.
2-Always contribute to communities. I just recently joined this forum, and if there is one big take away from me then it's this. Always contribute, don't just log in and watch, answers to peoples questions, provide some value because you just don't know when you'll need the value yourself...thanks to you all who actually gave me ideas, much appreciated!
3-Be careful with protonmail, especially when doing bulk projects, I wasn't doing it myself, just so happened that we openned emails on the same network. Others have had their emails reenabled others have not...but this is a big lesson, have back up, don't put all your eggs in one basket.

ADVICE TO FREEBITCO.IN
I would advise TheQuin that at least have 2-4 different ways to verify ones ownership of accounts, I know there is a serious security risk with this, but maybe give a situation where one can verify their accounts based on not just email, but also phone numbers they added to the account when creating them. That way, when one gets an issue with the email, perhaps they have a backup of phone number to get a text, because in the event that one doesn't have 2FA enabled already, it can become such a big problem.

Thanks once again for everyone who contributed and gave me pieces of advise. I appreciate.
"Bitcoin: mining our own business since 2009" -- Pieter Wuille
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bitmover
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January 22, 2019, 01:07:13 PM
 #2

1-The email address I had registered with the freebitco.in, got blacklisted by protonmail (Apparently, so many people had registered from the same IP...this is a University Internet Connection meanwhile) I have been battling with customer care for 3 weeks to no avail, they told me today, 22nd Jan, they are going to revisit the situation again.

Let me try to understand this.

Your IP address from the University got blacklisted, right? So why don´t you use other internet connection? Just download protonmail app from Play Store and use your e-mail from your mobile phone connection. Or go to your house and use your internet from there.


Quote
2-Does someone know how I can sign a message from dream market or localbitcoins.com or freebitco.in? Because there is no other way out for me at this time and I have quite a bit of BTC inside the freebitco.in account.

This is not possible. Only someone who has the private keys can sign a message, and you don´t have the private key from localbitcoins.com wallet.


The best you can do is recover access to your e-mail and download a real wallet, such as Electrum (as you already did)

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AdolfinWolf
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January 22, 2019, 01:12:54 PM
Last edit: January 22, 2019, 01:27:04 PM by AdolfinWolf
Merited by gods2018 (1)
 #3

Hmmm. This indeed sounds like something which i don't think you can do very much about. AFAIK, you'll be unable to sign a message from any of these services you mentioned, since you don't own/have access to the private key.

I find a couple things very weird though;

1-The email address I had registered with the freebitco.in, got blacklisted by protonmail (Apparently, so many people had registered from the same IP...this is a University Internet Connection meanwhile) I have been
you had a protonmail adress? And they simply disabled it?

That seems like a big deal to me? I've registered multiple Protonmails from VPNS/tor, (albeit they're phone verified), it would be detrimental to me if they were to suddenly close these accounts, without any warning...?

2-I tried changing my email address in freebitco.in, but failed as I have to verify the emails being sent, yet I cant long into the email.
I contacted support, they were quite helpful, the person told me to sign a message from either the account that had sent the bitcoin or from inside my freebitcoin wallet.
Now, there is no way of signing a message from the freebitcoin wallet since its a public wallet. The wallet I used to send the BTC to the freebitco.in account was actually a market place wallet, which makes it also impossible.
Hmm. That also seems pretty weird. I wonder why they mention it if it's impossible. Staff should've known, right? (Or are we missing something?)

I'm not entirely sure if this will do anything, but perhaps you could try contacting TheQuin, and see if he can mean anything to you?




EDIT:

If the Staff of FreeBitco.in allow alternative methods of proving ownership, you could perhaps send some BTC$ from the adress in DreamMarket (the one you used to also send money to FreeBitc.o.in) to your electrum wallet, and sign a message with the adress holding said input.

That proves you're (indirectly related)/ the owner of the dreamwallet adress (the same adress that send coins to FreeBit.co.in!). But, the staff of Freebitco.in will have to play along, and i'm not sure how keen they are in doing so.

gods2018 (OP)
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January 22, 2019, 01:20:14 PM
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Hmmm. This indeed sounds like something which i don't think you can do very much about. AFAIK, you'll be unable to sign a message from any of these services you mentioned, since you don't own/have access to the private key.

I find a couple things very weird though;

1-The email address I had registered with the freebitco.in, got blacklisted by protonmail (Apparently, so many people had registered from the same IP...this is a University Internet Connection meanwhile) I have been
you had a protonmail adress? And they simply disabled it?

That seems like a big deal to me? I've registered multiple Protonmails from VPNS/tor, (albeit they're phone verified), it would be detrimental to me if they were to suddenly close these accounts, without any warning...?

2-I tried changing my email address in freebitco.in, but failed as I have to verify the emails being sent, yet I cant long into the email.
I contacted support, they were quite helpful, the person told me to sign a message from either the account that had sent the bitcoin or from inside my freebitcoin wallet.
Now, there is no way of signing a message from the freebitcoin wallet since its a public wallet. The wallet I used to send the BTC to the freebitco.in account was actually a market place wallet, which makes it also impossible.
Hmm. That also seems pretty weird. I wonder why they mention it if it's impossible. Staff should've known, right? (Or are we missing something?)

I'm not entirely sure if this will do anything, but perhaps you could try contacting TheQuin, and see if he can mean anything to you?

Yes, they disabled it. I actually used a VPN and even Phone Verified the emails, even if it was a Univeristy Network, which I thought should not have been a problem. I explained that clearly to the protonmail people. But they somehow still believe it was abused....been going back and forth with them for about 5 days now, they agree to restore it, then another person I think responds and is like its not possible, then next day they are like explain the situation clearly...to be honest, this has given me too much headache.

As for the freebitco.in support staff, I clearly told him/her that it wasn't possible to sign a message from my account without a private key, and asked if they could give it to me since they were insisting, I never got any response again.
Only response is, sign a message from either the sending wallet or your account and am like what am I missing here? I sent freshbtc from my newly created wallet, signed the message as proof, but still you want me to sign a message from a marketplace wallet which even after reading through almost 50 different threads, I know is impossible.

As for sending btcoin from my Dreammarket wallet, I think those guys change the wallet ID every 2 weeks or so. I don't know if it's be the same wallet, I would have to see if I can contact anyone in their support (If at all it's even possible) To see what happens. But I can surely still send BTC.

So am just there wondering what next to do! But AdolfinWolf, I would recommend that you be careful with the protonmail guys, they are good, but for some reason they can be really hard! And the truth is, you wont be notified, next time you try loging in, you just see email disabled for abuse...
I have asked several times, what they mean by abuse, what happened to warrant the abuse? Haven't gotten any clear answer.

Let me contact TheQuin and see...
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January 22, 2019, 06:21:26 PM
 #5

The wallet I used to send the BTC to the freebitco.in account was actually a market place wallet, which makes it also impossible.
Thinking out of the box: would it be possible (and safe for you?) to temporarily give the casino access to your market place account? It'll depend on what more you can do with that account, and it's up to you if it's worth the risk, but that may be enough to prove ownership.
If you take this path, make sure there are no funds in the account, make sure you don't use the password anywhere else (this is always a smart thing anyway), and change the password afterwards.

This is risky, but if it helps you get your 0.05 BTC back, it may be worth the risk. Before doing this, make sure you understand what you're risking. If you have any doubt, don't do this!

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January 22, 2019, 07:18:59 PM
Last edit: January 22, 2019, 09:18:10 PM by jackg
 #6

OP, what country are you at university in. I'm a mod on a few forums and a lot of the time you can find the ip of the person and the data centre of origin. My college had WiFi provided by a local university and my computer science teacher told us how to see that it was them providing the Internet. It may just be in countries where universities were given Internet before locals though.

Do you have 2fa enabled? I'm guessing it's withdrawals you're stuck on. Do you have an auto withdraw address, you have to sign up with one AFAIK?
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January 22, 2019, 08:23:55 PM
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@OP gods2018, have you ever made a confirmed withdrawal from freebitco.in before?
if you still have access to that old payment address,
perhaps you can initiate a withdrawal to it and nicely ask TheQuin to push it through...
or turn on the auto weekly withdrawal, provided you've set and still have access to that payment address

gods2018 (OP)
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January 22, 2019, 09:01:38 PM
Merited by LoyceV (1)
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1-Unless I have access to the email, I can't really verify the email, I am waiting on protonmails support to see if they can give me access or help, if they fail.

If they still deny access to your email, how about convince them that you don't abuse the system by upgrade to plus version (at least for month). AFAIK they also support Bitcoin as payment option.

2-Does someone know how I can sign a message from dream market or localbitcoins.com or freebitco.in? Because there is no other way out for me at this time and I have quite a bit of BTC inside the freebitco.in account.

Those services don't have features to sign message and usually they deny any request from user to sign message with deposit/withdraw address, usually because potential security and privacy risks.

Now this is is some smart option, I hadn't even thought about that!!! Trust me, this is the first step to getting this done. Thanks a bunch ETFbitcoin! I wasn't even thinking about this in the first place wow!
Loyce!!! Thanks...you guys are just amazing...@funnymonkey666, I am in Uganda right now. But when opening the account, I made sure to use a UK IP as always and yes, I have actually withdraw BTC, I have almost 0.2BTC in there. Not a lot, but still something substantial...The problem with withdrawal is that unless I verify by clicking a link in the email, I can't withdraw or enable 2fa or anything else.

For now, I think I will have to give TheQuin access to my marketplace address to see the origin of the BTC. and the account that it came from, as I try the protonmail people to upgrade to a paid version and see if it works.
Thanks a lot everyone for your input, I am really and truly grateful. For you to take time out of what you'd be doing to help out is a blessing. Thanks.
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