Bitrue.com exchange is a scam

[mijgan]

What happened::
My account frozen with all the money.

https://imgur.com/a/ej7lplV

Scammers Profile Link:

Reference Link:
https://www.bitrue.com

Amount Scammed:
~580 USDT.

Payment Method:
Crypto

Proof of Payment:
https://imgur.com/a/vmH1Lgt

PM/Chat Logs:
https://imgur.com/a/vmH1Lgt

Additional Notes:

Stay away from scammers. Bitrue.com is a SCAM exchange.

[AB de Royse777]

This is unfortunate. Not sure I heard about this exchange before. Why did not you use established exchanges like Binance, Kucoin etc?

Sorry for your lose bud :-(

[Slow death]

Here's their thread: [ANN][EXCHANGE]Bitrue.com NEW CRYPTOCURRENCY EXCHANGE

Profile:  @billybonus2

Name: billybonus2
Posts: 86
Activity: 86
Merit: 1
Position: Jr. Member
Date Registered: December 06, 2017, 08:42:16 PM
Last Active: July 12, 2018, 08:27:06 PM

use exchange that are trustworthy

[Patatas]

Here's their thread: [ANN][EXCHANGE]Bitrue.com NEW CRYPTOCURRENCY EXCHANGE

Profile:  @billybonus2

Name: billybonus2
Posts: 86
Activity: 86
Merit: 1
Position: Jr. Member
Date Registered: December 06, 2017, 08:42:16 PM
Last Active: July 12, 2018, 08:27:06 PM

use exchange that are trustworthy

For some reason, that account reminds of another scammer billboy. I'll take a deeper look at the connections later but I'm assuming it could make a strong case.

OP: You could have clicked on the View Team tab and noticed that doesn't take you anywhere which makes it obvious that this shit is a scam. https://www.bitrue.com/exchange-web/footer/aboutus.html

[mijgan]

This is unfortunate. Not sure I heard about this exchange before. Why did not you use established exchanges like Binance, Kucoin etc?

Sorry for your lose bud :-(

On such exchanges as Binance, Kucoin, etc. there are not many opportunities to earn by arbitration, unfortunatelly.

[AB de Royse777]

This is unfortunate. Not sure I heard about this exchange before. Why did not you use established exchanges like Binance, Kucoin etc?

Sorry for your lose bud :-(

On such exchanges as Binance, Kucoin, etc. there are not many opportunities to earn by arbitration, unfortunatelly.

That's another call. My advice was for regular trading though.

[coinlocket$]

Reading the email your pic they say:

"trading with unprecedented frequency on our platform" "for it is a severe exploit of the inefficiency of the market instead of real investing"

Can you find something about it on their T&C ?

[porimazt]

Yes, read their team replies, must wait for a review or reply from them about your account. Has there been a reply or other communication?

[bitruesupport vincent]

This is Vincent from Bitrue Exchange and I’m so sorry to hear this accusation about bitrue.

About the case mijgan posted, please allow me explain:

User’s first account mijganne@gmail.com, registered at Dec 25. The account’s total deposit was 36.5 ETC + 1509 XRP, and its total withdrawal amount was 3206.6 USDT + 6302 XRP + 1598 XLM. Account’s balance got increased by 880% within a month. After verifying user’s account, bitrue risk-control team has diagnosed it as triangular arbitrage action.

The behavior of conducting triangular arbitrage trading via various technical software would never be allowed on our platform. For it’s unfair to the rest of our customers who trade in a normal and legitimate way.

We have frozen the first account on Jan 18 as a warn to user, and unfroze it at Jan 20. User has already withdrawn all its deposit and earnings. Bitrue didn’t restrict its operations.

User’s second account ipadofru@gmail.com, registered at Jan 19. The account’s total deposit was 450 XRP, and its total balance was 1829 XRP. Account’s balance got increased by 406% within 5 days. Bitrue has frozen this account at Jan 24.

Starting from Jan, bitrue started scanning users’ accounts for possible triangular arbitrage. As a neutral platform we have always encouraged our customers to profit from legitimate trading, and we are happy to see that a lot of our customers have profited by doing so on our platform. However, triangular arbitrage trading via various technical methods are forbidden and would affect others’ trading experience.

After confirmation from risk-control team, we have frozen the second account due to severe triangular arbitrage operations. And according to email records, user mijgan has admitted its operation and understood our judgement. Please see the screenshot of email communication:

/p/2eqaHzf]https://[Suspicious link removed]/p/2eqaHzf

Now risk-control team is assessing users’ behavior. We will notify the final decision to users later.

Thanks for reading the whole explanation and deeply appreciate your understanding.

Bitrue is and always will be an exchange thinking about users and caring about the safety of their asset. If you have any further questions, please kindly contact me via email: vincentyu@bitrue.com

Vincent

[Theb]

Please see the screenshot of email communication:

/p/2eqaHzf]https://[Suspicious link removed]/p/2eqaHzf

I haven't gotten the chance to view this link as it was labeled as a suspicious link, mind providing a new one, try uploading the screenshot/s in imgur if it helps. So if the screenshot of the email communication has proven that mijgan admitted he has been using a trading software as well as he have been warned for his first account I think his case will be close as he already have violated your warning for doing another try.

[bitruesupport vincent]

Please see the screenshot of email communication:

/p/2eqaHzf]https://[Suspicious link removed]/p/2eqaHzf

I haven't gotten the chance to view this link as it was labeled as a suspicious link, mind providing a new one, try uploading the screenshot/s in imgur if it helps. So if the screenshot of the email communication has proven that mijgan admitted he has been using a trading software as well as he have been warned for his first account I think his case will be close as he already have violated your warning for doing another try.

Thanks for notice, somehow the URL was forbidden by forum, so will attach with another link from imgur:
https://imgur.com/a/0ScZyEO

This email is from the communication with mijgan's second account.

[mijgan]

User’s first account mijganne@gmail.com, registered at Dec 25. The account’s total deposit was 36.5 ETC + 1509 XRP, and its total withdrawal amount was 3206.6 USDT + 6302 XRP + 1598 XLM. Account’s balance got increased by 880% within a month. After verifying user’s account, bitrue risk-control team has diagnosed it as triangular arbitrage action.
The behavior of conducting triangular arbitrage trading via various technical software would never be allowed on our platform. For it’s unfair to the rest of our customers who trade in a normal and legitimate way.
We have frozen the first account on Jan 18 as a warn to user, and unfroze it at Jan 20. User has already withdrawn all its deposit and earnings. Bitrue didn’t restrict its operations.

Here I must make some explanations, about which Vincent modestly kept silent. The first account mij..ne@gmail.com participated in the API beta testing program. I received the API keys and traded as best I could.
Increasing account by 880% within a month is not a crime, but a reward for having intellect.

You must explicitly state in the rules if it is forbidden to make more than 30% (for example) per month on your exchange.

 

[mijgan]

Another question:

Could you please confirm or deny that the scam cryptocurrency exchange bitrue.com associated with CapitalOne?

https://imgur.com/a/cqC3ySc

[mijgan]

Actually, guys, you will appreciate the beauty of the situation:
I am a happy API user, I am going to trade with the bot and honestly report it.
No one warns me that arbitration is prohibited:

https://imgur.com/a/PLURSIX

And this is very logical.
What is the fundamental difference between n-angular arbitrage and any other trading strategy? No differences. Bought cheap, sold expensive. But very fast.
But the API was invented precisely for this!

And as soon as I started earning (I note - *EARN*, legally and in full compliance with all the rules) I am told:
HFT is a violation of the bitrue's principles.

https://imgur.com/a/93MdSHt

Here I must explain what happened.
The main part of the profit my bot earned on  gusd/usdt, gusd/btc, gusd/xrp trading pairs.
I was not the only one who suffered, the accounts of other users (non-APIs) who traded on these pairs was frozen too, afaik.

The truth is that these trading pairs were used by the exchange to pump up fake trading volumes. And I (along with other users) just unwittingly crossed the road for them - because I was smarter and faster.

Vicente, do you know that cheating with fake trading volumes is a serious crime, and you can even be in prison for that (for example, in South Korea) ?

Why did you withdraw gusd pairs from trading? (coingeko remembers everything)

Can you officially confirm here that you are an official employee of the bitrue.com exchange?

[mijgan]

Please note - they still have not returned my money to me - the initial deposit of 450 XRP.

https://imgur.com/a/BsBCDoJ

If this is not scam, then what is SCAM?

P.S.
Understanding of the position is not equal to agreement with the position.

[yohananaomi]

It is very unfortunate that this problem can occur and become news here, especially those who feel disadvantaged and who are directly related to it, I see there is interaction on both sides, because that is the essence where there is mutual need.
but there still seems to be no meeting point in this problem, still giving each other their arguments. this can make learning in this kind of problem. great hope that there will find a bright spot and be able to solve problems between them.

[palukka]

yes they scammed me to, my money geto frozen, i can't make a withdrawl and cannot make a trade

my withdrael frozen :https://prntscr.com/nq6pbv
i cant make a trade : https://prnt.sc/nq6kqy
i send a email to support, but until now no good response : https://prntscr.com/nq6n5t
i make protes in telegram group, but they band me : https://prntscr.com/nq6nb2

they have no rights, to take and hold money from user. when that happens then they fix scam right?

[vebraclusters]

please retweet and replay my tweet about bitrue scam
https://twitter.com/Airdrop_freenew/status/1129717676362805248

[earncoin4]

please retweet and replay my tweet about bitrue scam
https://twitter.com/Airdrop_freenew/status/1129717676362805248

done, i got scammed too

[guo_mao]

they stolen our money and never replay our protest. they siply just band us