We have had an issue with a 3rd party wallet provider we've been using; and have since been waiting for our new node to sync. My understanding is this should be done today, from there - all users will get a new addresses and deposits will be credited instantly.
All pending withdrawals should have been credited now - but if there is still an issue, please email support or PM me.
This explained why I guess, and site rep are already here and acknowledge your concerned better to pm him for faster resolution of your concern, though I'm not playing with the site yet, but I've heard lots of positive feedbacks about them and with my personal assessment they also have the best odds sports gamblers are looking for.
Hoping to see that this issue will be resolved as soon as possible, so OP can play and enjoy his first try, maybe some bonus or compensation just in case..