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Author Topic: Why am I not able to reach the MTGox call center number  (Read 915 times)
johnwhitestar (OP)
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March 11, 2014, 08:44:12 AM
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As everybody probably knows Mtgox applied for the procedure of civil rehabilitation.
So the call centre has been established "to respond to all inquiries".
I'm trying to reach the number, given in the announcement (+81 3-4588-3922), but am not able to.
Someone has the same issue? Any suggestion to solve this specific issue?

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zhangweiwu
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March 11, 2014, 08:57:18 AM
 #2

As everybody probably knows Mtgox applied for the procedure of civil rehabilitation.
So the call centre has been established "to respond to all inquiries".
I'm trying to reach the number, given in the announcement (+81 3-4588-3922), but am not able to.
Someone has the same issue? Any suggestion to solve this specific issue?


I did not attempt to call, because I don't know what to say. Should I ask for confirmation of my username and the remain asset? I know them in my heart. Do you ask them again anyway in order to tape the conversation? Or what do everyone call them for?

My (old) column about Bitcoin & China: http://bitcoinblog.de/tag/zhangweiwuengl/
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March 11, 2014, 01:07:37 PM
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My idea is very simple.
They don't have money, but they have a brand and know-how.
And as it's not Mark Karpless who owns the company right now and because they are searching the solution to make MTGox work again, I'd offer them to give me the shares in the new MTGox for the difference they are not able to pay me back.
Does it make sense?

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March 11, 2014, 01:57:53 PM
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As everybody probably knows Mtgox applied for the procedure of civil rehabilitation.
So the call centre has been established "to respond to all inquiries".
I'm trying to reach the number, given in the announcement (+81 3-4588-3922), but am not able to.
Someone has the same issue? Any suggestion to solve this specific issue?


LOL What will it take for you people to learn?!?!?

Be fearful when others are greedy, and greedy when others are fearful.

-Warren Buffett
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March 11, 2014, 02:39:39 PM
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Easy to speak, afterwards. But if you can explain what to learn it would be useful and please provide your explanation how it's consistent with the topic as well, if you don't mind.
 
As everybody probably knows Mtgox applied for the procedure of civil rehabilitation.
So the call centre has been established "to respond to all inquiries".
I'm trying to reach the number, given in the announcement (+81 3-4588-3922), but am not able to.
Someone has the same issue? Any suggestion to solve this specific issue?


LOL What will it take for you people to learn?!?!?

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March 11, 2014, 02:42:40 PM
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They didn't set up a hotline to help you, or to give you info, or give you your money back.

They set up a hotline because it's required, and it enables them to wash their hands of it and say "We don't handle that call the hotline".

How many people of the half a billion dollars that was stolen do you think might call it?

Be fearful when others are greedy, and greedy when others are fearful.

-Warren Buffett
johnwhitestar (OP)
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March 11, 2014, 02:45:25 PM
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Someone has been able to speak with them and still the people who took over the MTGox now, are not interested it to be bankrupt, at least I do not see any reason for them to do so.

They didn't set up a hotline to help you, or to give you info, or give you your money back.

They set up a hotline because it's required, and it enables them to wash their hands of it and say "We don't handle that call the hotline".

How many people of the half a billion dollars that was stolen do you think might call it?

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March 11, 2014, 03:11:14 PM
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As everybody probably knows Mtgox applied for the procedure of civil rehabilitation.
So the call centre has been established "to respond to all inquiries".
I'm trying to reach the number, given in the announcement (+81 3-4588-3922), but am not able to.
Someone has the same issue? Any suggestion to solve this specific issue?


They provided one number initially, and then added another number for English speakers, AFAIU. Then they apparently deleted the EN number from their announcement. Could the number you're trying to call be the EN one?
johnwhitestar (OP)
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March 11, 2014, 07:13:17 PM
 #9

I'm trying to call both numbers they gave.

As everybody probably knows Mtgox applied for the procedure of civil rehabilitation.
So the call centre has been established "to respond to all inquiries".
I'm trying to reach the number, given in the announcement (+81 3-4588-3922), but am not able to.
Someone has the same issue? Any suggestion to solve this specific issue?


They provided one number initially, and then added another number for English speakers, AFAIU. Then they apparently deleted the EN number from their announcement. Could the number you're trying to call be the EN one?

glon
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March 11, 2014, 07:15:37 PM
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I'm trying to call both numbers they gave.

As everybody probably knows Mtgox applied for the procedure of civil rehabilitation.
So the call centre has been established "to respond to all inquiries".
I'm trying to reach the number, given in the announcement (+81 3-4588-3922), but am not able to.
Someone has the same issue? Any suggestion to solve this specific issue?


They provided one number initially, and then added another number for English speakers, AFAIU. Then they apparently deleted the EN number from their announcement. Could the number you're trying to call be the EN one?

For English-speaking customers, supposedly. Didn't matter in the end, as the Japanese ladies ALL had quite broken english, lol...
johnwhitestar (OP)
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March 11, 2014, 07:19:51 PM
 #11

I see... I'm trying to get in touch with both numbers anyway.

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