Yes I did followed what they needed. They paid me out last time as you can see the photo on AskGamblers. I will post it in here again. They paid me out, then when I withdraw all they hold it and needed the documents, which I gave right away. Now its been a month and 6 days to be exact since that.
https://imgur.com/a/6CTO03ZRonnie is a great guy, he only respond and answer on what he knows. Hopefully he will do the right thing to my case.
Albert