Excuse my English, it's a translator.
Some time ago I asked if anyone had bought any device in this company Crypto Financial Life Sl.
Finally I decided.
I will tell you about the experience I have had with them in my purchase of an S9 Hydro device.
In the first place in the sale announcement it is stated that the device takes about 10 working days to be sent.
Also in the price is all inclusive shipping, customs, etc.etc.
I found that three weeks after the payment I had not received the device yet.
I call the company and they tell me they have problems with customs but that it will not be long.
Spend another week, call again and the same, AND another, and another week more
Finally, about two months after the payment, the device arrives, but ...
The transport company, I think it was DHL, requires me to pay the customs.
Fed up with so much waiting, I got the customs and immediately called CryptoFinancial.
Yes, yes, it was an error. We will discount it in the next order.
Go, as if he were forced to ask for another device.
The same, tired of waiting, I tell them it's worth, we'll talk about that payment.
I connect the device and ... tachin, a card fails.
I'm calling to know what I'm doing, if I sent them the device and how. Since they owe me some money from customs I think they will take care of the return shipment.
There already begin to give me long in several calls that I make them. That if the manager is gathered, that if the girl who knows is talking on the phone, that if I consult it, that if we are looking if we change or repair or send you another. I'll call you when I have the solution, always says the girl.
And three more weeks pass without a phone call or any contact. Until by chance I call myself again (after five or six times) and put on the phone someone who does have some idea, but says he did not know anything about it. I did not know anything???
Ahh ... you have to contact Bitmain, we do not take care of the guarantee.
As no, I have bought the aprato to you and not to bitmain ??
Oh, we are not the factory.
And the shipment to china, since you owe me money?
That money is for another order.
But if I'm not going to buy anything else! then what do we do?
Ahh ... it's your problem if you do not buy anything else.
In short, as you see responsibility, service and customer service of this company, CryptoFinancial Life SL, zero below zero.
Apart from that, something he did not remember. The invoice sent to me is 90 $ when the purchase was 570 €, to save customs. Which I'm also going to report. I think hacienda can give you a little work for this.
Now I have a broken device, I've been lying down for a long time and a lot of money, and the problems of making a claim for everything that happened.
Each one of you get your own conclusions.
Thanks for reading me.
