Cryptofinancial life SL / mineroo.io

[bavicrypto]

A few months ago I placed an order to buy a miner on the mineroo.io website.
I paid over €800 upfront for an antminer s9 hydro + radiator.
Owned by the company “crypto financial life SL” based in Madrid.
I contacted them multiple times to ask about the status of my order. Every time I was told that it would be shipped out shortly. Then, I received an e-mail stating that they had problems with their supplier, asking the question if I’d like to get a refund or proceed with the order. Obviously I asked for a refund since I didn’t see any progress with the order of the miner. Now, a few weeks later again, I received an other e-mail stating that their bank accounts are closed because they are a cryptocurrency business.
All of this seems very odd to me, And would recommend everyone to think twice before ordering on that website. I SUGGEST NOT TO  ORDER ANYTHING ON THEIR WEBSITE UNTIL THIS HAS BEEN SORTED OUT. I will update this thread if they kept their promise and deliver the miner or refunded my money.

Thanks for reading this

[1714885770]

1714885770

[1714885770]

1714885770

[Hamphser]

First question,

How you do end up on finding this merchant? yet there are legitimate ones which been known by everybody.

Those reasoning would only be found by scammers which making alibis on not to pay you up.Consider this amount or money of yours is gone forever.Sorry for your loss.

[bavicrypto]

First question,

How you do end up on finding this merchant? yet there are legitimate ones which been known by everybody.

Those reasoning would only be found by scammers which making alibis on not to pay you up.Consider this amount or money of yours is gone forever.Sorry for your loss.

Thanks for your comment. I ordered from them since they had the best price on the s9 hydro, and seemed like a legit company based on social media and reviews. They were also listed as trusted seller on asicminervalue.com and cryptominer.deals.
Anyways, I’ll keep you guys informed if I’d get any refund or miner from them.

[Potato Chips]

Can't speak for the others but I wouldn't jump to something new and doesn't have sufficient reviews which is the case for this one.

Well I hope you get your money back, I saw reviews on cryptocompare and on their sns, you're not the only one. It might also be worth a shot to link the support team to this thread, it could help pick up the pace since their reputation is at risk.

[TryNinja]

So, their bank accounts are closed "because they are a cryptocurrency business" but there is no news or announcement about this anywhere and they keep accepting orders? I don't buy it.

Sounds like a clean scam for me if they don't refund you.

[MakeMoneyBtc]

They came up with a good excuse since I've seen multiple situations like this in the last few months but the fact that their website is still up and running is clearly suspicious. They are probably trying to delay an answer as much as possible until they are going to completely disappear.

[leowonderful]

Seems like a very probable scam from the information you've provided us. Had to go a bit out of my way to do a whois lookup for this io website, but the site seems to have been created sometime in November of 2018. Not a great sign.

Asicminervalue's also known to have scammy sites in their 'trusted vendors' section; I personally do not look at that section of the site at all and I usually buy from places where I have buyer protection or I buy straight from an ASIC manufacturer, but I suspect some scam sites pay Asicminervalue money to be listed there or something of the sort.

Code:

Domain Name: MINEROO.IO
Registry Domain ID: D503300000129376678-LRMS
Registrar WHOIS Server: whois.1and1.com
Registrar URL: http://registrar.1and1.info
Updated Date: 2018-10-12T20:34:37Z
Creation Date: 2018-08-13T11:47:29Z
Registry Expiry Date: 2019-08-13T11:47:29Z
Registrar Registration Expiration Date:
Registrar: 1&1 Internet SE
Registrar IANA ID: 83
Registrar Abuse Contact Email: abuse@1and1.com
Registrar Abuse Contact Phone: +1.8774612631
Reseller:
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Registrant Organization: 1&1 Internet Limited
Registrant State/Province: GLS
Registrant Country: GB
Name Server: NS1042.UI-DNS.COM
Name Server: NS1095.UI-DNS.ORG
Name Server: NS1082.UI-DNS.BIZ
Name Server: NS1086.UI-DNS.DE
DNSSEC: unsigned

[bavicrypto]

Thanks for all your comments,
Website is still online but I’ve tried to contact them multiple times recently without receiving any more response.
Big red flag, be careful guys.

[nivlem78]

Hello i have this problem too....i have buyed at 30 genuary a Sc1 and 1 spondoolies and after 1 month i tell him to returning my money but is past plus of 1 month...
i have received email whit company have problem whit bank 2 week ago...i called every days bat not response...this morning company send me another email...and tell of company search a new bank for new account...if u want info for email or all contact me on melll8757@gmail.com
thanks

[bavicrypto]

Hello i have this problem too....i have buyed at 30 genuary a Sc1 and 1 spondoolies and after 1 month i tell him to returning my money but is past plus of 1 month...
i have received email whit company have problem whit bank 2 week ago...i called every days bat not response...this morning company send me another email...and tell of company search a new bank for new account...if u want info for email or all contact me on melll8757@gmail.com
thanks

Thank you for your feedback. If anyone else has a problem with mineroo.io / cryptofinancial life SL, please make a post below so we can spread the word. So far I haven’t been able to get in touch with them anymore either.

[nivlem78]

what is your last time mineroo contact you?

[nivlem78]

today i have called cryptofinancial s.l and reply me, worker reply me of the manager come back to monday and call him...
Service speak little english..

[bavicrypto]

today i have called cryptofinancial s.l and reply me, worker reply me of the manager come back to monday and call him...
Service speak little english..

If you’re based in the EU, I think your best bet is to open a dispute case with the european commission which you can do on www.europa.eu
Or to be more exact, here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Keep me updated about your case.

Thanks,

[joniboini]

today i have called cryptofinancial s.l and reply me, worker reply me of the manager come back to monday and call him...
Service speak little english..

Hmm, so the customer support only told you to wait for the manager? What's the guarantee there is a real manager? What if the one who answers you is the 'manager' itself?

Don't get your hope too high, I think it's time to prepare a dispute case if that's even possible.

[nivlem78]

Hello nothing garantee me of real calling...today i payd 20 euro on Spanish website finance data and now i have all data of company...now i have a name of manager and all team, now how can i proceeding to try to returning money?legal action for manager? thanks for help me

[Potato Chips]

Hello nothing garantee me of real calling...today i payd 20 euro on Spanish website finance data and now i have all data of company...now i have a name of manager and all team, now how can i proceeding to try to returning money?legal action for manager? thanks for help me

Hmm... Which site is this? can you paste it here? please do it in a way where you replace the actual dot with "(dot)" so it'll be like google(dot)com

Also, anyone knows what is spain's stance in regards of crytocurrency companies? are they required to be registered in order to operate?

[nivlem78]

company address mineero(point)io
datos registrales  : tomo 37519, Folio 10, secciòn 8 , Hoja 668809 Iscription I/A 1(09/04/2018)
datos publication : registro Madrid, Boletin 74, pagina17845, anuncio 167693  (17/4/2018)
Last activity 20/02/2019

Yesterday i have contact andmin on  your private facebook and him dont know nothing of my problem and him called company to speak for info for my situation...and after contact me and tell me a company have problem whit bank bat have new account and send me a document to refund my money but there is write a deliberatory of im waiting a time and i understand the problem of company....http://doc company

[nivlem78]

March 4, 2019.
 
Dear Ms/Mr,
Given the situation we are going through in CryptoFinancial Life SL, as we have communicated in the last email, the main problem that is causing us the delay of returning the money is that our bank account has been frozen.
Meanwhile, with the aim to solve this problem as soon as possible, we have opened a new bank account in a different bank entity to make sure that is not happening again.
For this reason, before we end up in the legal department, if you could sign this agreement,  we would appreciate you to understand our situation.
 
We, CRYPTOFINANCIAL LIFE SL, with CIF: B-88074208 and fiscal address in C / Gran Vía Nº6, we commit ourselves to the return of _______________ € / $ corresponding to the order number ______ of our website mineroo.io in the following 30 days the receipt of this document signed by the affected party.
 
I, (name and surname) ___________________________________ with ID / NIF __________________, I agree to keep waiting for the return and not process it through the courts. The account number to deposit the amount is ______________________________.

[bavicrypto]

March 4, 2019.
 
Dear Ms/Mr,
Given the situation we are going through in CryptoFinancial Life SL, as we have communicated in the last email, the main problem that is causing us the delay of returning the money is that our bank account has been frozen.
Meanwhile, with the aim to solve this problem as soon as possible, we have opened a new bank account in a different bank entity to make sure that is not happening again.
For this reason, before we end up in the legal department, if you could sign this agreement,  we would appreciate you to understand our situation.
 
We, CRYPTOFINANCIAL LIFE SL, with CIF: B-88074208 and fiscal address in C / Gran Vía Nº6, we commit ourselves to the return of _______________ € / $ corresponding to the order number ______ of our website mineroo.io in the following 30 days the receipt of this document signed by the affected party.
 
I, (name and surname) ___________________________________ with ID / NIF __________________, I agree to keep waiting for the return and not process it through the courts. The account number to deposit the amount is ______________________________.

seems like they sent out this form to a bunch of people that are waiting for a refund. Let's see if they will actually pay out the refunds, and not stick to empty promises like they've been doing so far

[nivlem78]

ok but if i agree the company have all time want to refund my money...other people received this email have agree?